Frequently Asked Questions - FAQs

[Blackspear]

Please add BOTH a VERY SHORT and to the POINT Question and a link to the appropriate Answer.

See the following EXAMPLES on the FORMAT required

I will maintain this first post with the shortened versions.



[4] Locked Files. Answer and Answer and Answer

Changing your eMail address. Answer

Difference between NOD32 2.5 versions. Answer

EMON, can I turn it off as I don't use Microsoft Outlook. Answer and Answer

EMON, what is it, what does it do? Answer

Error (106) Answer

Error (111) Answer

Error (116) Answer

Error (121) NOD32MOD. Answer

Error occurred during communication with NOD32 Kernel. Answer

Error occurred while scanning active boot sector of the 1. physical disk. Error reading sector. What does it mean? Answer

Error occured while scanning MBR sector of the 2 physical disk. Error reading sector". What does it mean? Answer

Export NOD32 Settings. Answer and Answer

False Positives - where to submit to. Answer and Answer

Floppy drive not ready on shutdown. Answer

gethostbyname, parameters: return value: 11001 Answer and Answer

Gmail - how to have NOD32 scan emails. Answer

Google Desktop Search Incompatibility Answer

Icon isn't showing in the system tray. Answer

Incorrect Username and Password - how to enter correctly. Answer

Infected / Quarantine Folder missing. Answer

Install Blackspears settings in no time. Answer and Answer

Installation Fails. Answer

License Expiry. Answer and Answer

Lost Username and Password. Answer and Answer and in AUSTRALIA

Manually update NOD32 offline. Answer

Magictune 3.6 conflicts with NOD32. Answer

Mirror - how to create? Answer

Missed updates. Answer

Multiple boot system (single PC) - how many licenses? Answer

Nero 7 Toolbar detected as adware. Answer

NOD32 Virus Encyclopedia

Norton/Symantec removal before installing NOD32. Answer and Answer

Offline Update. Answer

Old Definitions Keep Coming Back. Answer

Outlook 2003 connected to Exchange server issues. Answer

Password protected settings, can't remember the password. Answer

Pirate Servers - Reporting. Answer

PST files, are they scanned? Answer

Reinstalling NOD32. Answer

Renewing NOD32 - how? Answer

Safe Mode - no written logs? Answer

Security Center does not recognize NOD32. Answer

Server connection failure. Answer

Slow Internet connection after installing NOD32. Answer

Splash Screen - how to disable? Answer

Statistical information has been sent to Eset, what is this? Answer and Answer

Submitting samples and suspicious files to ESET. Upload a sample at www.virustotal.com and Answer and Answer and Answer

System Restore infection removal - Answer

Trial to Full version - How? Answer

Trial versions - do I need to uninstall before upgrading to the Full version? Answer

Threatsense - what information is sent? Answer and Answer

Unable to connect to the Internet after installing NOD32. Answer

Unable to Install New Version. Answer

Update Error occurred while updating program modules (Cannot replace the current file. Check the system TEMP and TMP variables). Answer

Update is not digitally signed. Answer

Updates fail in Vista. Answer

Upgrade to v2.70.39 of NOD32 as a Program Component Upgrade, why is this not automated? Answer and Answer and Answer - Corporate Clients: Answer

Upgrades to version 2.7 and version 3.0 are they FREE? Answer and Answer

User does not have administrator privileges. The anti-Stealth technology is working in limited mode (when using VISTA) Answer

Username and Password - how to enter. Answer

Username and Password for a retail boxed version of NOD32. Answer and Answer

Version 3.0 when will it be released? Same answer as given for version 2.7 Answer

Version 3.0 will there be a stand alone antivirus only version? Answer

Virus Removal. Answer

Virus Removal with already infected system - now installed NOD32. Answer

Virus Removal from System Restore. Answer

[WSFuser]

Q: NOD32 reports "Update is not digitally signed"

A: http://www.wilderssecurity.com/showthread.php?p=865565

[pc-support]

Maybe we could do a 'cut and paste' from here:

http://www.eset.com/support/faq.php

[Blackspear]

Originally Posted by pc-support

Maybe we could do a 'cut and paste' from here:

http://www.eset.com/support/faq.php

LOL, would rather have what is constantly questioned here at Wilders.

Cheers

[Brian N]

Reporting pirate update servers
http://www.wilderssecurity.com/showp...89&postcount=1

NOD32's EMON issue with MS Office Outlook

Errors like "The addon emon.dll could not be installed or loaded"

Answers:
http://support.microsoft.com/kb/204951
http://www.wilderssecurity.com/showp...14&postcount=2

Windows Security Center in Microsoft Windows XP Service Pack 2 /Windows Vista no longer detects NOD32

Although NOD32 is installed , running and updated , Security Center suddenly started to report that either :

1) No Antivirus is installed
2) Eset NOD32 is out-of-date


Solution:
http://www.wilderssecurity.com/showp...93&postcount=1

[J-Mac]

Originally Posted by HiTech_boy

Windows Security Center in Microsoft Windows XP Service Pack 2 /Windows Vista no longer detects NOD32

Although NOD32 is installed , running and updated , Security Center suddenly started to report that either :

1) No Antivirus is installed
2) Eset NOD32 is out-of-date


Solution:
http://www.wilderssecurity.com/showp...93&postcount=1

NOD32 2.7 is reporting to Windows Security Center on my PC's:

"ESET NOD32 antivirus system 2.70 is reports that it is up to date and virus scanning is on."

[Blackspear]

Originally Posted by J-Mac

NOD32 2.7 is reporting to Windows Security Center on my PC's:

"ESET NOD32 antivirus system 2.70 is reports that it is up to date and virus scanning is on."

HiTech_boy was adding a further item to be included in the first post of this thread as a "Frequently Asked Question".

Anything that is constantly asked about, I add to the 1st post.

Cheers

[Megachip]

Q: Incompatibility with Google Desktop Search

A: Install the lastest Google Desktop Search as refered here.

[Brian N]

Q. Error: Floppy drive not ready on shutdown.
A. http://www.wilderssecurity.com/showthread.php?t=135377

[ronjor]

For future reference -- scanning pst files. http://www.wilderssecurity.com/showthread.php?t=165829

[ronjor]

Magictune 3.6 conflicts with NOD32 http://www.wilderssecurity.com/showthread.php?t=178372

[WSFuser]

Q. NOD32 detects Nero 7 Toolbar as adware?

A. http://www.wilderssecurity.com/showthread.php?t=167358

Why isn't there an automatic upgrade to v 2.70.39 of NOD32 as a Program Component Upgrade?

Answer:
http://www.wilderssecurity.com/showp...1&postcount=14
and
http://www.wilderssecurity.com/showp...26&postcount=6

Solution for small clients with Standart editions
If you are "paranoid" , download NOD32 v 2.70.39 and manually install it over your current version
http://www.eset.com/download/registered_software.php

Solution for larger clients/companies/organisations
Contact Eset Tech Support to be provided with special Mirror to get .39 as a PCU
http://www.wilderssecurity.com/showp...14&postcount=5


Thread which explains in details
http://www.wilderssecurity.com/showthread.php?t=177220

Eset product's future (version 3)
Is there going to be Eset Smart Security suit only or also NOD32 anti-virus/anti-threat ?


Answer:
http://www.wilderssecurity.com/showp...27&postcount=6

Hi all !

I think these could be updated

Submitting samples and suspicious files to ESET. Upload a sample at www.virustotal.com and Answer and Answer

False Positives - where to submit to. Answer

The new web-submission form from ESET can be added as a way to submit samples+info about them to ESET Labs
http://www.eset.com/threat-center/up/submit.htm

[WSFuser]

Q. Under Vista, why does the NOD32 scanner report "User does not have administrator privileges. The anti-Stealth technology is working in limited mode."?

A. http://www.wilderssecurity.com/showthread.php?t=177142

[ronjor]

Unable to Install New Version

http://www.wilderssecurity.com/showthread.php?t=190327

[Bubba]

megane1, your post was moved out of this thread to your ongoing thread here regarding your install issues.

phvik, your post has been moved out of this thread and placed into a thread of it's own for further assistance. You can access the thread here.

Bubba