I first bought True Image Home 2009 several months ago. It worked great and I was very happy with it. But when I found out that I couldn't restore my images on different hardware if necessary, I realized I needed Universal Restore. But Acronis doesn't offer Universal Restore for Home 2009, though I wish they did as that would have solved my problem without all of the subsequent tribulations. In any case, that meant I had to move to True Image Echo Workstation. So I bought Echo Workstation with Universal Restore. I got Build 8206. It worked perfectly in every way, except for 2 very annoying bugs with the Backup Archive Explorer. 1) Every time I double click on a .tib file on my external drive to explore an archive with a password, even though the password is correct and the archive opens fine, it puts an Invalid Password error in both the log of Echo Workstation and my computer's Event Log. The exact error is: Error Module: 53 Error (Code): 21 (0x350015) Message: Invalid Password I posted about this here months ago. https://www.wilderssecurity.com/showthread.php?t=241096 The ramdisk.dat error I mentioned there is not happening anymore. So no concern there. Just the Invalid Password error continues to be a problem. 2) After I close the archive and try to use XP's safe removal tool to remove my USB external drive on which I have my .tib files, I get the message: "The device 'Generic volume' cannot be stopped right now. Try stopping the device again later." In every other situation, after doing this once or twice, the drive is allowed to be safely removed. But after exploring a .tib file with Echo Workstation's Backup Archive Explorer, no matter how many times I try, I keep getting the message. The reason is that the Backup Archive Explorer is not releasing the handle on the .tib file on the external drive. So I have to use Process Explorer every time to manually close the handle before I can safely remove the USB drive on which I keep my .tib files. In Process Explorer, under Explorer.exe, I can clearly see the handles of all .tib files remaining open until I close them. I posted months ago about this issue in https://www.wilderssecurity.com/showthread.php?t=242607 So I then went through tons and tons of emails and phone calls and online chats with Acronis Tech Support about these two bugs. I sent them many many reports upon their request and they escalated the issue. I had several cases opened revolving around this but the main one is case #00177910. Finally, they were able to reproduce both of these errors themselves, confirming that they are real issues with the Backup Explorer in Echo Workstation. However, after weeks of this back and forth, they said that rather than fix these bugs in Echo, I should just wait for Acronis Backup and Recovery 10 to come out and that they had confirmed that ABR 10 did not have these bugs. So I waited weeks for it to come out. When it finally came out, I tried it. I had believed it would be just a small shift from Echo Workstation, pretty similar but with these bugs fixed. Instead, I found it to be a much more complex program, really beyond what I need as a single individual just imaging one computer system. This was major overkill for me to change to ABR 10 just to fix these two tiny, but annoying, bugs in Backup Explorer. I should add that I tried both Advanced and Standalone ABR 10. Standalone is simpler than Advanced, but still more than I need. So I decided I am going to stick with True Image Echo Workstation. It meets my needs and works great other than these two very annoying bugs. Still, I badly want these bugs fixed as they are a real pain every time I explore an archive. My next step was that I tried several other builds of Echo Workstation, hoping that one of them, by some chance, might not have these bugs. I tried builds 8345 and 8353 first. 8345 had an even bigger bug where, when I clicked on a .tib file using Backup Archive Explorer, and entered the correct password to the archive, explorer.exe seemed to just crash or something. The whole screen would go blank, then reset. Comically, I would still get the Invalid Password entry in the log. But this time I couldn't even actually explore the archive. 8353 seems to work just the same as 8206, with the same Backup Explorer bugs I had before. I then tried the versions before 8206. I tried Builds 8072 and 8163. These had the worst bugs of all! Every time I installed them, I still got the Invalid Password bug and the USB removal issue when using Backup Explorer. But I also got some other major error code when I would first open the actual application. So at this point I'm stuck with Build 8206 which is the only one that really works for me. But I still, after all these months, have these two bugs. Acronis has reproduced these bugs so they know they are real issues in the Backup Explorer. There is no reason for them not to fix them. They apear to be only a problem with the Archive Backup Explorer. So it would seem they could simply fix those problems and either send a patch for a new Backup Explorer or a new Build 8206 with the new Backup Explorer in it. It is not reasonable to force me to move up to ABR 10 which is way beyond my needs just to fix these two little bugs (though they continue trying to do this, explaining how it's not really all that complicated once I get used to it, even though it obviously is much more complex involving a separate console and agent, vaults and so on. It's really meant more for a corporate user with several people using it.) And it is not reasonable to refuse to fix these confirmed bugs. Also, as I explained the most recent Builds of Echo Workstation either have additional bugs, having gotten even worse since Build 8206, or don't address the problem. Therefore, Acronis should simply fix the small bugs in 8206's Backup Explorer and let me have that. I've even offered to pay a little money if they would patch this up for me, that's how frustrated I am with it. If they would only fix the Backup Explorer in Build 8206 for me I would be forever grateful. Waiting on this and going back and forth with tech support over and over has really taken up a tremendous amount of time for me the last few months. I would so much appreciate just having a working Build 8206 with a Backup Explorer that releases the .tib file handles properly so I can use XP's safe remove to remove my USB external drive without using Process Explorer and doesn't leave that Invalid Password error constantly in my computer Event and Echo Workstation logs. So I am getting in touch with Acronis one last time to ask them to fix this problem for me asap, as I have already waited months on this issue. I will keep you updated as to their response and how they handle this issue.