Where can I post for help???

Discussion in 'privacy problems' started by klyle, Sep 7, 2004.

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  1. klyle

    klyle Registered Member

    Joined:
    Sep 7, 2004
    Posts:
    2
    Location:
    VA
    A little confused here....need help but can't post because no longer accepting. I get more popups when not online than when I do online.
    Constant BHO popups ... driving me crazy!

    Can someone please tell me where to post for help?
     
  2. LowWaterMark

    LowWaterMark Administrator

    Joined:
    Aug 10, 2002
    Posts:
    17,878
    Location:
    New England
    Sounds like you are looking for spyware cleaning help (ie. posting a HijackThis log). There are many other security forums that provide this service.

    Some of the forums we recommend include: SpywareInfo, CastleCops or Net-Integration, though certainly there are others we could include in this list.
     
  3. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    Hi Klyle, welcome to Wilders.

    Can you take the following steps, this should fix the problem, though with some of the very latest BHO's you may have to run "Hijack This" and post your log at one of the forums found here in this annoucement: https://www.wilderssecurity.com/showthread.php?t=42148


    Step 1. Install Zone Alarm (free) – Firewall with visual outgoing alerts to see what is trying to access the internet.
    http://www.zonelabs.com


    Step 2. Download Stinger available here: do NOT run this YET.
    http://vil.nai.com/vil/stinger/


    Step 3. Turn OFF System Restore, this process depends on your operating system:


    Windows XP Instructions

    1. Right click on the "My Computer" icon on the Windows desktop
    2. Click "Properties"
    3. Click on the "System Restore"
    4. Place a tick in "Turn off System Restore on all Drives"
    5. Click OK
    6. Close and restart your system.


    OR


    Windows ME Instructions

    1. Right click on the "My Computer" icon on the Windows desktop
    2. Click "Properties"
    3. Click on "Performance"
    4. Click "File system"
    5. Click "Troubleshooting"
    6. Check "Disable system restore"
    7. Click on OK
    8. Close and restart your system.


    Step 4. Delete your TEMP files by doing the following: open up Internet Explorer> Tools> Internet Options> General TAB> Temporary Internet Files> Delete Files> Delete All Offline Content.


    Step 5. Restart your system again in “SAFE MODE” by pressing/tapping F8 while booting up


    Step 6. Run a scan with your current Anti-virus program – MAKE SURE IT IS FULLY UP TO DATE with the latest virus signatures.


    Step 7. Run a scan with “Stinger” the program you downloaded above.


    Step 8. Reboot your system into normal mode.


    Step 9. Run a further online scan found here: http://housecall.trendmicro.com/


    When everything is clean, it is recommended that you turn System Restore back on.


    Step 10. Install update and run Spybot Search and Destroy (free) – Spyware removal and protection, with registry monitor.
    http://beam.to/spybotsd


    Step 11. Install update and run Adaware (free) – Spyware removal. What Spybot Search and Destroy doesn’t pick up, this will.
    http://www.lavasoftusa.com


    Step 12. Install and run CWShredder available here:
    https://www.wilderssecurity.com/showthread.php?t=14086


    Step 13. Make sure your Windows is FULLY up-to-date by doing the following: While on the Internet, Click on Internet Explorer (the Blue “e”), Click on Tools (on the bar at the top of your screen in Internet Explorer), Click on Windows Update. This will take you to the Microsoft Windows Update page where you need to follow the on screen prompts, starting with “Scan for Updates”. Install ALL “Critical Updates” and “Service Packs”.

    WEEKLY – check this is “Up to Date”.



    REPEAT ALL THE ABOVE STEPS, this time EVERYTHING should come up clean…



    Now that your system is clean you may want to take a look here for further discussion on security and how to make your system that much stronger:

    https://www.wilderssecurity.com/showthread.php?t=45284&page=1&pp=25

    and here for more:

    https://www.wilderssecurity.com/showthread.php?t=43117


    Hope this helps…

    Let us know how you go…

    Cheers :D
     
  4. klyle

    klyle Registered Member

    Joined:
    Sep 7, 2004
    Posts:
    2
    Location:
    VA
    Thanks!!! I will work on this early in the morning with my system is a bit faster. While accessing this website I had 12 "Remove BHO" popups. Fingers are crossed that this will work.

    Back at 2:00 a.m.
     
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