What is causing this problem (now fixed)? A co-worker suggested (recommened) I consult the members of this site for assistance in resolving a problem with my general use (by wife and child) PC. Web pages "cannot be displayed" and email can not be downloaded. I called the ISP (earthlink) and they are satisfied that I have a winsock.dll issue. What does this mean? At start up seperate error messages for the following is displayed: #1) Unable to start Norton Email Scan #2) Mobile Device: Missing TCP/IP Transport When IE 6.0 is opened a "page cannot be diplayed" message apprears. At the bottom of the window the following is "flashed": res://c\\windows\system\shdoclc.dll.dnserror With the ISP tech I did the following: Released IP address Renew IP address Power up and restart; PC, Motorolla Cable Modem, LinkSys Router/AP Ping various IP address's. On my own I have attempted to access the router through the IP address supplied by LinkSys. I have not been able to do this. I have connected my NON affected laptop to each router port and directly to the cable modem to confirm the problem is isolated to the PC. I have (from a USB drive) installed Grisoft antivirus and updated and run the antivirus. 4 files were cleaned- but no success with the problem in accessing the web. Over the years "we" have installed and maintained Registry Mechanic and Symantec anti-virus + a suite of Norton/Symantec tools. But I'm totally lost in trying to fix this problem. The machine in question is an HP Pavillion 1GHz w/ Windows Millenium Edition. Can somebody provide me some assistance or direct me to a forum where I can find information on these problems. I can (and have available) a current hijack this log- my friend instructed me to ask before posting it on this site. Thank you.