TI 9.0 Home Build 3633 - Imaging Direct to DVD

Discussion in 'Acronis True Image Product Line' started by Menorcaman, May 22, 2006.

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  1. Menorcaman

    Menorcaman Retired Moderator

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    Having uninstalled Nero InCD, I've been testing Build 3633's capability to image and restore to/from different DVD media without the use of third party packet writing software:

    Full System Disk Image In Windows Mode

    :thumb: DVD-R, DVD-RW (erased using Nero Burning ROM v6.6.1.4's "Erase rewritable disc" option) and DVD+R. No problem creating and validating an image to these three types of DVD media.

    :thumbd: DVD+RW (erased using Nero Burning ROM v6.6.1.4's "Erase rewritable disc" option). TI threw up a warning (Screenshot 1) when the erased DVD wa selected as the backup archive location. Clicked "OK" in order to continue. After clicking "Proceed" to commit the backup task, TI threw up an error (Screenshot 2), which could only be got around by selecting "Format". TI then proceded to format the DVD+RW and create Volume 1 of the image. The same error came up when creating Volume 2 of the image to a second (Nero erased) DVD+RW, which again required selecting "Format" in order to continue. No problem when subsequently validating the completed image.

    Full System Disk Image In Linux based Rescue Mode

    :thumb: DVD-RW (erased using Nero Burning ROM v6.6.1.4's "Erase rewritable disc" option). No problem creating, validating and restoring a system disk image to/from this type of DVD media.

    :thumbd: DVD-R and DVD+R. Can create an image to these two types of media but can't subsequently validate or restore it because the .tib image file isn't visible. (edited results)

    :thumbd: DVD+RW (erased using Nero Burning ROM v6.6.1.4's "Erase rewritable disc" option). No warning message this time but TI, again, threw up the error (Screenshot 2) after committing the backup task that, once more, could only be got around by selecting "Format". Ditto when creating Volume 2 of the image to a second (Nero erased) DVD+RW. No problem when subsequently validating and restoring the completed image.



    In conclusion, based on my hardware/software configuration, TI can successfully image direct to single layer DVD media. However, images created on DVD+/-R can't be validated or restored from within the boot rescue environment and Nero Burning ROM erased DVD+RW disks caused some warning/error messages that were overcome via the methods mentioned above. Perhaps someone would be kind enough to test what happens with DVD + & - RW disks that have been erased via some other make of recording software (e.g. Roxio) as the problem I experienced may only be applicable to Nero erased (formatted) DVD+RW disks. (edited results)

    On a more general note, throughout all imaging, validation and restoring operations, TI still continues to refer to DVDs as CDs. If at all possible, the Acronis Development Team should correct this anomaly as it's confusing and gives a somewhat unprofessional feel to the software.

    Regards
     

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    Last edited: May 24, 2006
  2. MojoWorkin

    MojoWorkin Registered Member

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    Downloading the updated version now, will try it (formatting) using Ashampoo Burning Studio 6, and reply later...
    Glad to remove InCD service,
    TY Acronis for adding this direct burning feature.
     
  3. dfw

    dfw Registered Member

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    Menorcamen

    Thanks, I have been trying to get the direct dvd backup to work, been incontact with TI support, It did not dawn on to remove INCD, seen your first few words and removed it, now works a treat.:thumb:

    Thanks

    I have always hated INCD:mad:
     
  4. MojoWorkin

    MojoWorkin Registered Member

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    I removed InCD, and my older version of TI9, then installed the new version with DVD support.
    You asked for other formatting software experiences, besides Nero, and I tried Ashampoo Burning Studio 6 with these results:
    Everything was going smooth, until the third DVD burn, where I recieved this error:
    http://i3.photobucket.com/albums/y99/drwngflies/TI9error.jpg
    Detailed error data:
    http://i3.photobucket.com/albums/y99/drwngflies/TI9errordata.jpg
    No data was written to third disk at all.
    All three DVD's are Sony DVD+RW , 4.7GB, all written on once, with old InCD / Acronis images.
    13 GB total size imaged, to 9.2 GB, with normal compression in TI9.
    The older InCD DVD images took 4 disks, for same initial disk image.

    Seems Ashampoo didn't format the third DVD correctly... I hope.
    I will try again, but it was an hour and forty minute process.
    I'll check back later with (hopefully) new results.
    If I recieve same results, I'll try new disks.
     
    Last edited: May 22, 2006
  5. bVolk

    bVolk Registered Member

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    I have Roxio Easy Media Creator 7 Basic Edition with Drag-to-Disk permanently disabled.

    From Windows, I created an image direct onto a blank DVD+R without a problem, but in rescue environment the image file would just not show up in the CD drive. The caption said there was a full disk present, but no file was to be seen, not even under the All Files option.

    That was yesterday. Today, under Windows again, TI started shutting down immediately after the selection of the partition to be imaged, giving an error message concerning ntdll.dll. No way to create an image from Windows. And I didn't install any new programs in the meantime.

    Moreover, when booting from the 3633 Rescue CD, two lines of text flash briefly beneath "Loading, please wait ...", just before the main TI screen appears. There is no time to read them, but I remember that such additional text in that place was a bad omen when I was using my previous "almost compatible" external drive.

    I had no such problems with build 3567, so I reverted back to it and the occasional 2-step imaging to DVD.
     
    Last edited: May 22, 2006
  6. MojoWorkin

    MojoWorkin Registered Member

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    I tried again, after formatting the disks with Ashampoo, and increased the compression to High, trying to place image on only two disks.
    No good. It still left 95MB on the third disk. What a waste of a DVD.
    But it did burn all disks.
    Now comes the trouble: it asks for the Volume 1 disk to verify image.
    It will not recognize Disk 1.
    I placed Disk 1 (Volume 1) into the tray, and then an error pops up, saying this is not the final disk. But it asked for first.
    So, I tried all three disks, and same error appears. It asks for Vol. 1, but says it wants final disk.
    I had a similar issue, when I first tried the InCD way to burn.
    I'm stuck here, and I don't have the orig. TI9 Images, since I erased them to make these.
    :blink:
     
  7. Kapiti

    Kapiti Registered Member

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    Menorcaman wrote;

    “DVD+RW (erased using Nero Burning ROM v6.6.1.4's "Erase rewritable disc" option). TI threw up a warning (Screenshot 1) when the erased DVD wa selected as the backup archive location. Clicked "OK" in order to continue. After clicking "Proceed" to commit the backup task, TI threw up an error (Screenshot 2), which could only be got around by selecting "Format". TI then proceded to format the DVD+RW and create Volume 1 of the image. The same error came up when creating Volume 2 of the image to a second (Nero erased) DVD+RW, which again required selecting "Format" in order to continue. No problem when subsequently validating the completed image.”

    Memorcaman, Like you I erased a used DVD+RW using Nero. Using Trueimage I then attempted to make an image to the DVD+RW disk. Though the procedure was successful I experienced the same error type messages that you show in figures 1 and 2.

    The following day I used a sealed brand-new DVD+RW (Verbatim in both cases). The procedure of making and verifying the image completed without the error messages seen on the first occasion. (Nero had no contact with the new DVD)

    The interesting point will come when the DVD+RW needs to be erased for a new image, seems to me that Acronis should give the user the opportunity to format a used DVD+RW disk before starting the image.
     
  8. Menorcaman

    Menorcaman Retired Moderator

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    Good morning all,

    Many thanks for your additional testing and feedback.

    In boot rescue mode I needed to double click on the DVD drive in order to reveal the .tib file (this wasn't necessary in Windows mode).

    Thanks very much for confirming my own suspicion that Build 3633 (and probably Build 3625 also) isn't compatible with Nero Burning ROM's formatting. Unfortunately I didn't have a "virgin" DVD+RW disk to hand so wasn't able to check this out for myself last night.

    Nero is one of the most popular CD/DVD recording suites so this problem needs to be sorted urgently. Hopefully Acronis Support will pass this information on to their Development Team for investigation.

    Regards
     
  9. MSprecher

    MSprecher Registered Member

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    Hello everybody,

    this looks like some more Beta-testing!

    As a Nero-User I can confirm the problems described by you all. In addition to that I have no succes even with DVD+R and DVD-R media. ("Poor-Media-Error E00040007").

    Probably there will again be the advice to check or replace RAM, DVD-RW-hardware and so on!

    No, I do not want to be a Beta-Tester for Acronis.
    Hopefully the software works flawless on my USB-Harddisk now.

    Yours
    Matthias

    "Dear Acronis True Image User!

    We would like to inform you of the latest update to Acronis True Image Home! It now includes a built-in DVD burning feature! You no longer need to use third-party DVD burning software anymore; everything you need to keep your system and your files safe is now included."


    Laughter!
     
  10. Menorcaman

    Menorcaman Retired Moderator

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    During tests carried out after re-installing InCD (see results in the thread titled <Build 3633 update question>) I found out that the warning message shown in Screenshot 1 at Post #1 above can be avoided by leaving the recorder's drawer open after inserting the Nero erased DVD+RW disk and allowing TI to close it automatically when you click the "Proceed" button to commit the backup task.

    Regards
     
  11. bVolk

    bVolk Registered Member

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    Hello Menorcaman,

    You really have ways to make TI squeal. :D

    But in my case, double-clicking on the CD (DVD) drive (or it's + icon) doesn't bring up the image file. Nor does the Back/Next rocking, that previous trick of yours.

    I really don't much need this new feature: after the second internal disk and now a perfectly working new external enclosure, the DVDs are only my third security level and old 2-step burning is quite acceptable. It's the other two problems I mentioned above that make me stand back from 3633 for now. But I'll give it another try when the fog settles down.
     
  12. hectorsm

    hectorsm Registered Member

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    How about DL DVDs? Can they be used to burn directly with TI 9.0 Home?
     
  13. Chutsman

    Chutsman Registered Member

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    Now that's what I call "pushing your luck". ;) ;) ;)
     
  14. hectorsm

    hectorsm Registered Member

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    I guess I won't ask about blue ray compatibility. :D
     
  15. savagcl

    savagcl Registered Member

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    I just created a DVD of the "C" drive (only) to test ti9.0 and it worked fine.
    Used a DVD+R (not a duel-layer). I waited until TI ask for the media.
    This was after fixing the options of InCD as per Menorcaman's help.

    I'll try a duel-layer DVD-RW with a full backup of drives C,D,E,F,G when i
    get time and post results here or in a new topic.
     
  16. Menorcaman

    Menorcaman Retired Moderator

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    Hi all,

    Umm, a bit embarrassing this.

    I decided to investigate why some users were reporting an inability of the Build 3633 boot rescue CD to detect the image files on DVD. Guess what? I have found the same problem with images that have been created to DVD-R and DVD+R disks o_O. DVD+RW and DVD-RW disks do not have this problem.

    In my initial Post I stated that, using DVD + or - R media, I could be create, validate and restore an image from the boot rescue environment. Well that now appears to be incorrect - I can create the image but can't validate or restore it because the .tib image file isn't visible. I've amended my original post accordingly.

    As I was juggling a total of 8 DVDs (2 of each type) whilst conducting my initial tests, it seems likely that, at some stage, I mixed up my R and RW media in their cases. How embarrassing is that :p :oops: :oops:.

    So, to conclude, TI 9.0 Build 3633 has a problem creating images to Nero Burning ROM erased DVD+RW disks (although there is a workaround) and images created to DVD+R or DVD-R are not visible from within the Linux based boot rescue environment.

    Would appreciate your comments regarding these problems please Acronis Support.

    Regards
     
  17. beenthereb4

    beenthereb4 Registered Member

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    Don't worry, nobody is perfect! But, you're still the closest thing to it on this board!!:)
     
  18. dfw

    dfw Registered Member

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    Menorcaman

    I sent a email to acronis support asking the same question, will post back when I have a reply.o_O
     
  19. seekforever

    seekforever Registered Member

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    Hi Menorcaman with the slightly looser hat :D :D :D

    What is the symptom or error message, if any, that you get in this case? I never tried the rescue CD environment but when my PC rebooted into the Linux environment to restore C, I got the usual loading of Acronis etc, a quick analyze of the partitions and then a generic Error window. I was using DVD-R.

    I am glad you screwed up, I thought the inability to restore was my fault! :D
     
  20. Menorcaman

    Menorcaman Retired Moderator

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    Hi seekforever,

    And not for the first time either :D :D :D.

    I didn't receive any error message, just the fact that the CD/DVD drive icon was visible in the left pane with the amount of used space on the DVD shown in the right hand pane. However no amount of clicking on the drive icon would reveal the .tib file that I knew to be there. Hence, with no file name to select, the "Next" button remains greyed out.

    I bet there are a few others out there who are also glad that I screwed up but not for the same reason!! :D :D

    Regards
     
  21. bVolk

    bVolk Registered Member

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  22. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Menorcaman and everyone interested,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    First of all, please be aware that all current versions of Acronis True Image beginning with build 3625 can burn directly to DVDs. We support DVD+R, DVR+RW, DVD-R, DVD-RW, DVD-RAM. DVD+R Double Layer is fully supported; DVD-R Dual Layer is not supported. As for limitations, DVD burning is not supported in Windows 9x, so as a result, burned DVDs can't be read in Windows 9x. Write-once DVD discs can't be read in Windows NT 4 without third-party software. Burned rewritable discs can't be read in Linux without kernel patch.

    I would also like to mention that you can ignore any references to a third party UDF packet DVD writing software required for writing backups to DVD directly as starting from build 3625 it is not needed any more. We will correct all types of Acronis True Image documentation (including it's help file) in accordance with this fact as soon as possible.

    Please also note that the issue with the inability to restore backups saved to DVD+R\DVD-R when Acronis True Image 9.0 Home is running in Linux based Acronis Rescue Environment, i.e. when using Full version of Acronis Bootable Rescue Media or Acronis Startup Recovery Manager, has already been investigated and fixed. The fix will be implemented in the next build of Acronis True Image 9.0 Home which is expected to be released in a few weeks. We are very sorry for your inconveniences.

    The important thing is that here will be no need to re-create backups after installing the new build containing the fix for this problem. Backups saved to DVD+R\DVD-R media using builds 3625 and 3633 will be recognized correctly with the next build of Acronis True Image 9.0 Home. The point is that the problem persisting in builds 3625 and 3633 is not related to the process of writing backups to DVD, but to the process of "mounting" DVD in Linux based Acronis Rescue Environment.

    Menorcaman , I've forwarded the issue with Nero Burning ROM erased DVD+RW discs to both our Testing and Development Teams and will inform you about the results of their investigation as soon as I'll receive a reply.

    Everyone, if you receive a "poor media quality" error (see the screen shot attached to MojoWorkin's post #4) when trying to backup to a blank unformatted DVD (any type) using the latest build (3633) of Acronis True Image 9.0 Home then please do the following:

    - Run regedit from Start -> Run

    - Open HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\DebugLogs registry key (if there is no such key then create it)

    - Add cdrecord value (Type: DWORD; Data: 1)

    - Reproduce the problem

    - Collect the cdrecord.log file placed in Documents and Settings\All Users\Application Data\Acronis\DebugLogs folder.

    Please also provide us with the following information:

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

    - Reproduce the problem and collect Acronis True Image log which can be saved from Tools -> Show Log -> Diskette icon;

    - Let us know the exact vendor and model of your DVD burner.

    Then please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
  23. Chutsman

    Chutsman Registered Member

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    I second that. :thumb: :thumb:
     
  24. mustang

    mustang Developer

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    To Alexey,

    Thanks for this information.

    To All,

    I have direct DVD support working in my BartPE plugins as of today. You can restore backups made using direct DVD suport on any type of media that worked under normal Windows using my plugins. This includes backups saved on DVD+R and DVD-R media.

    Just download the latest version for your build from my website.

    mustang
     
  25. Menorcaman

    Menorcaman Retired Moderator

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    Hello Alexey,

    Thank you for your comprehensive reply. Hopefully Acronis can identify and fix the problem with Nero Burning ROM erased DVD+RW media quickly as Nero is a very popular CD/DVD recording application. Meanwhile, if you require me to undertake any further diagnostics/tests then please send me a PM.

    Regards
     
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