Problem Installing SpywareGuard

Discussion in 'SpywareBlaster & Other Forum' started by Telstar, Apr 28, 2004.

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  1. Telstar

    Telstar Registered Member

    Joined:
    Oct 4, 2003
    Posts:
    45
    Location:
    Oregon USA
    Hi,
    Windows XP Home
    IE6/Firefox 0.8

    For quite some time I noticed I was not getting any new updates for my SpywareGuard when I clicked on the Update. I decided to remove the old program and download a new SpywareGuard as a 'refresher".

    Using Add/Remove I tried to remove the Program and was informed that all components could not be removed. Using Search I tried to delete what was found and, for example, sgbhp.exe v2.2.0.2 which I installed 8/29/03 cannot be deleted. I get the "Cannot Delete sgbhp: access is denied, make sure disk is not full......etc"

    I tried downloading the latest version from the download site and, as recommended because I have Windows XP, tried to download the "minimal" setup.

    In my Programs>SpywareGuard Folder are these files:

    sgbhp.exe (8/29/30
    dlprotect.dll
    dlbdata1backup.dtb
    dlbdata2backup.dtb
    config.ini
    sglog.txt


    I'm not sure what I can do at this point except use my System Restore but I thought it best to post here before doing anything else.

    I can see that my Desktop Icons for SpywareGuard Update and the other for the SpywareGuard .exe have been removed.

    Any advice would be appreciated,
    Thanks,
    Telstar
     
  2. Telstar

    Telstar Registered Member

    Joined:
    Oct 4, 2003
    Posts:
    45
    Location:
    Oregon USA
    UPDATE

    Ok, might be ok now. I went back to Downloads and installed the v2.2 Full Setup. The installation went smoothly and after clicking on LiveUpdate the program received the updates.

    I see in the Program Folder an unins000.dat file. I assume that by clicking on that I would receive or put into motion a clean uninstall of the SpywareGuard program if I ever wanted to remove it?

    Which brings up the age old question....if a new version of SpywareGuard comes out would I uninstall the old version or can the newer version be installed over the old one?

    Thanks,
    Telstar
     
  3. LowWaterMark

    LowWaterMark Administrator

    Joined:
    Aug 10, 2002
    Posts:
    17,874
    Location:
    New England
    Hi Telstar,

    I prefer a clean uninstall followed by the installation of a new version, especially with products like SpywareGuard that run actively in memory all the time.

    But, clean uninstall is the key here. I think the problem you had was that SpywareGuard was active and running, so the uninstall didn't get it all.

    SpywareGuard can be disabled and exited, as is shown in the image in the first thread below. If for some reason you can't access the SG interface, there is a registry file (also contained in the links below) that can be used to disable it. Then you simply reboot your system and uninstall via Add/Remove Programs.

    https://www.wilderssecurity.com/showthread.php?t=21527

    https://www.wilderssecurity.com/showthread.php?t=23685

    The active protection hooks into Windows Explorer, so using the registry file followed by a reboot ensures that the specific module does not get loaded. (The reboot is important there.)
     
  4. Telstar

    Telstar Registered Member

    Joined:
    Oct 4, 2003
    Posts:
    45
    Location:
    Oregon USA
    Thanks LowWaterMark, your information was very informative.
    Yep, makes sense to me now that indeed the Program was active and running when I tried to do the uninstall and this was prohibitive to that process.

    I'll follow your advice and that found in your supplied links for the next new version installation.

    Thank you,
    Telstar
     
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