Need serious help cleaning computer

Discussion in 'General Topics' started by sbplaya, Mar 2, 2008.

Thread Status:
Not open for further replies.
  1. sbplaya

    sbplaya Registered Member

    Joined:
    Oct 17, 2004
    Posts:
    6
    I need some serious help cleaning my computer. I can't use the internet at all. I can go to a website if I type in the exact name, but can't search, and all links I click on lead no where.
    Also getting many pop ups and warnings about spyware.

    Please help me as soon as possible. My kids and I need to use this computer on a daily basis for homework, and work.

    Thanks!
     
  2. dave88

    dave88 Registered Member

    Joined:
    Feb 2, 2007
    Posts:
    177
    Try Super Anti Spyware, it's probably the best all around spyware cleaner at the moment. Whatever you do don't fall for the popups you are getting.

    superantispyware.com the free version cleans just as well as the paid
     
  3. steve161

    steve161 Registered Member

    Joined:
    Nov 22, 2006
    Posts:
    681
    Location:
    New York
    Agreed. I have suggested this to others in your situation, and have had great success. Here is the link and a screenshot just so you know you are not being misdirected.

    http://www.superantispyware.com/
     

    Attached Files:

  4. sbplaya

    sbplaya Registered Member

    Joined:
    Oct 17, 2004
    Posts:
    6
    ok, i did a quick scan and 2 complete scans, and quarantined all found. What else should I do?
     
  5. sbplaya

    sbplaya Registered Member

    Joined:
    Oct 17, 2004
    Posts:
    6
    I thought there used to be a section on here that gave a whole list of steps to go through. Is that still available? Or is this one program supposed to fix everything? All help is much appreciated.

    Thanks!
     
  6. steve161

    steve161 Registered Member

    Joined:
    Nov 22, 2006
    Posts:
    681
    Location:
    New York
  7. sbplaya

    sbplaya Registered Member

    Joined:
    Oct 17, 2004
    Posts:
    6
    now I have a new problem. Every time I go to a website, it changes the website to " website name.ezcoolpages.com"

    not cool :cool:

    I hope you guys were not tricking me.
     
  8. sbplaya

    sbplaya Registered Member

    Joined:
    Oct 17, 2004
    Posts:
    6
    when it reboots after the quarantine, my computer has an error.

    "Error loading c:\windows\system32\cvppvjvh.dll"
     
  9. thanatos_theos

    thanatos_theos Registered Member

    Joined:
    Apr 28, 2007
    Posts:
    540
    Hi sbplaya. Nobody's tricking you. I suggest you post a hijackthis log here. You seem to have Vundo and a browser hijacker.

    thanatos
     
  10. sbplaya

    sbplaya Registered Member

    Joined:
    Oct 17, 2004
    Posts:
    6
    I don't have hijack this on my computer, and I don't think I can download it since the browser always goes to a different website than the one that I type in.
     
  11. thanatos_theos

    thanatos_theos Registered Member

    Joined:
    Apr 28, 2007
    Posts:
    540
  12. LowWaterMark

    LowWaterMark Administrator

    Joined:
    Aug 10, 2002
    Posts:
    17,873
    Location:
    New England
    You definitely need one on one cleaning assistance rather than trying different tools or other suggestions that you may get here, so, please continue either at Bleeping Computer, or one of the other forums that specialize in spyware cleaning, as mentioned in our announcement thread (also linked above).

    https://www.wilderssecurity.com/showthread.php?t=42148

    When the problem is as bad as you've described, it's better to get direct help (from start to finish) at a forum that specializes in spyware cleaning, rather than trying different partial solutions and tools that might end up masking the problem, making it harder for them to help you get it fixed.
     
Thread Status:
Not open for further replies.