Internet explorer error ntdll.dll

Discussion in 'other software & services' started by the mul, Sep 23, 2004.

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  1. the mul

    the mul Registered Member

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    I was wondering if u can help me, I have been having problems with IE for about 5 days.
    The error is a faulty module NTDLL.DLL version 5.1.2600.2180 of which I have searched for and I have three of this version in c:/ windows service pack/i386 -c:/windows system 32 -c:/windows software distribution.
    I was wondering if it was possible to replace these with a different version to see if this would cure the problem.
    I only had this error about 3 or 4 times, so Its not a major problem, but any help would be nice.

    Please read this thread It will fill u in on what others have experinced with this problem.

    http://forums.viaarena.com/messageview.cfm?catid=13&threadid=52978&enterthread=y



    THE MUL
     
  2. ronjor

    ronjor Global Moderator

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    Anybody?
     
  3. the mul

    the mul Registered Member

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    Thanks for trying ronjor and as I said the problem has only happened a few times, but I would like to try and sort It out.
    Do u know anybody who I could ask that would have the advise I am looking for.
    I used the tool to check what files were digital signed, but only 28 were not and none of these were what I was looking for.

    THE MUL
     
  4. ronjor

    ronjor Global Moderator

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    THE Mull

    It seems there are so many reasons for that error. Nobody seems to have the definitive answer.

    Microsoft may have an answer. $$$

    I'll keep looking.
     
  5. the mul

    the mul Registered Member

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    Thanks ron you are a good friend.
    The only good thing is It only happens on very few occasions, I have read other threads where IE shuts down all the time and is almost impossible to use.
    I think I will join the forum I posted above and see If they have anymore answers, as the threads that I posted were from april and maybe someone has found an answer.

    Your friend


    THE MUL
     
  6. dvk01

    dvk01 Global Moderator

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    exactly what problem are you having with IE

    Does it keep shutting down or other errors or what
     
  7. bigbuck

    bigbuck Registered Member

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    G'Day,
    Had an ntdll.dll prob some months ago.
    It wasn't with Internet explorer....just explorer.exe.
    screen used to blink and refresh, running apps close and lose a few icons from the sys tray.......it was quite a pain.
    There were quite a few threads about it.
    To the best of my knowledge it all related to one Windows Update which came in a bundle of 20 or so. I reinstalled XP, still got a few errors....But NOT SINCE I INSTALLED SP2. I think Q815021 was the culprit??

    http://www.softwaretipsandtricks.com/forum/showthread.php?s=&threadid=12469&perpage=15&pagenumber=1
    https://www.wilderssecurity.com/showthread.php?t=40749
    http://www.spywareinfoforum.com/index.php?showtopic=14303&b=1&st=&p=&#entry


    Hope you sort it..

    Buck
     
  8. the mul

    the mul Registered Member

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    14:29:03, Application Error, Faulting application iexplore.exe, version 6.0.2900.2180,
    faulting module [ntdll.dll], version [5.1.2600.2180], fault address 0x00018fea.

    This is the problem that is happening derek, It started about 1 week ago and what happens is a box pops up and says that Internet explorer has a problem and will need to close, nothing else happens so I click ok and IE closes and then I restart It straight away with no problems, the strange thing is, u might not see the problem for 20 hours or 1 day or 4 days,It does not happen all the time, I have had about 6 boxes poping up telling me IE has to close in about 1 week.
    The error above is the same error on all occasions.
    I have not installed any applications in weeks and have installed service pack 2, about 3 weeks prior to this error happening.
    I have windows xp pro installed with all updates and sp2, no other problems except this error that appears now and again.

    I have 3 versions of [5.1.2600.2180], installed and all have the same time and date of installation.

    If u need more info please tell me and I will help.

    THE MUL
     
  9. dvk01

    dvk01 Global Moderator

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    I have no definite ideas what it could be

    as it is IE associated rather than explorer associated it could be soem spyware/malware causing it but I see lots ofd reports of this on diferent forums and no one ever comes up with a definite answer on what causes it

    If you want to post a HJT log I will see if anything possible is showing but I doubt it will show much

    I have a feeling it's something to do with display drivers but I can't pin it down though
     
  10. bigbuck

    bigbuck Registered Member

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    If it's any help..........I have 4 instances of 2 different versions of ntdll.dll on my XP Home SP2 System.

    5.1.2600.2180 in win/sys 32

    5.1.2600.2180 in win/serv pack files

    5.1.2600.1106 in c:/i386

    5.1.2600.1106 in c:/i386/sys 32
     
  11. the mul

    the mul Registered Member

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    Here is a hijack this log, to see If u can see anything that is not right.


    Logfile of HijackThis v1.98.2
    Scan saved at 20:07:26, on 26/09/2004
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\avpcc.exe
    C:\WINDOWS\system32\drivers\dcfssvc.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\avpm.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Eset\nod32krn.exe
    C:\PROGRA~1\Agnitum\OUTPOS~1\outpost.exe
    C:\WINDOWS\system32\CTHELPER.EXE
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\Program Files\Eset\nod32kui.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\avpcc.exe
    C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
    C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
    C:\Program Files\VoyagerTest\fts.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\MRU-Blaster\scheduler.exe
    C:\Program Files\SpywareGuard\sgmain.exe
    C:\Program Files\SpywareGuard\sgbhp.exe
    C:\Program Files\AOL 9.0\waol.exe
    C:\Program Files\AOL 9.0\shellmon.exe
    C:\Program Files\Common Files\AOL\aoltpspd.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\Main\My Documents\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.wilderssecurity.com/
    O1 - Hosts: 64.91.255.87 www.dcsresearch.com
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
    O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
    O4 - HKLM\..\Run: [Outpost Firewall] C:\PROGRA~1\Agnitum\OUTPOS~1\outpost.exe /waitservice
    O4 - HKLM\..\Run: [AVPCC] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\avpcc.exe" /wait
    O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
    O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
    O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
    O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\VoyagerTest\fts.exe"
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\RunOnce: [MRUBlaster] C:\Program Files\MRU-Blaster\indexcleaner.exe -CACHE
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Startup: MRU-Blaster Scheduler.lnk = C:\Program Files\MRU-Blaster\scheduler.exe
    O4 - Startup: MRU-Blaster Silent Clean.lnk = C:\Program Files\MRU-Blaster\mrublaster.exe
    O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra button: Trashcan - {072F3B8A-2DA2-40e2-B841-88899F240200} - C:\Program Files\Agnitum\Outpost Firewall\TRASH.EXE (HKCU)
    O9 - Extra 'Tools' menuitem: Show Trashcan - {072F3B8A-2DA2-40e2-B841-88899F240200} - C:\Program Files\Agnitum\Outpost Firewall\TRASH.EXE (HKCU)
    O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://E:\Resources\IntraLaunch.CAB
    O16 - DPF: {CAFEEFAC-0014-0001-0001-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_01) -
    O17 - HKLM\System\CCS\Services\Tcpip\..\{E01C983A-B91B-4425-AA4E-8494B5A7FF53}: NameServer = 195.93.48.134

    Many thanks for all your help.


    THE MUL
     
  12. bigc73542

    bigc73542 Retired Moderator

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    If you want to reinstall the NTDLL.DLL you can get it here
     
  13. dvk01

    dvk01 Global Moderator

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    nothing I can see that is any obvious cause of it
     
  14. the mul

    the mul Registered Member

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    I did not think u would find anything in the log, but it was worth a try.
    I have studied many threads and other forums for example this one http://forums.techguy.org/ and have also posted at techguy and even there with 133,000 members, I still cant get a definate answer or complete fix, but unlike others, mine is only a minor error, only happening a few times in one week and is working ok in the last two days no errors.
    I suppose I will just have to wait and see and keep looking for the answer.

    Many thanks for all your help.

    Your friend

    THE MUL
     
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