explorer.exe error/ ntdll.dll error

G'Day,

I hope someone can help me please.

I've been getting crashes in explorer lately just by opening files/folders.
Some internet research suggests it might be related to a windows update!!

They are not really crashes. Explorer just stops, throws up an error message, screen refreshes and a couple of icons sometimes move around. Lose a couple of icons from systray too. Of course running apps shut down too.

Funny that it happens when I'm just opening/shutting folders/files.

read lots of threads on various forums all talking about windows updates messing with the ntdll.dll module.

At a bit of a loss at present. Don't really want to do a fresh install. And might get the pob staright back as soon as I get all the updates again.

It always relates to ntdll.dll which was altered apparently in update rollup 1 for win xp (826939) which contained the offending update 815021.

826939 is listed in add/remove programs, but not 815021.

There are 20 updates in the bundle so I'm reluctant to uninstall.

Here are a couple of error logs:

10/07/2004 5:51 PM Application Error Faulting application explorer.exe, version 6.0.2800.1221, faulting module ntdll.dll, version 5.1.2600.1217, fault address 0x00008d2c.
11/07/2004 12:02 AM Application Error Faulting application explorer.exe, version 6.0.2800.1221, faulting module ntdll.dll, version 5.1.2600.1217, fault address 0x000085c2. &#x000a


Pleeeeeeeeaaaaaaaaase Help.

I'm pulling my hair out.

Buck.

 

I would download the individual updates listed here: http://support.microsoft.com/?kbid=826939. Then uninstall KB826939. Disconnect from the internet, shut down your AV, and start installing the updates (except 815021) one or two at a time. Reboot and see if your system is stable.

Nick

 

Thanks Nick,

I'll try that.

Buck.