Image Creation Question

Discussion in 'Acronis True Image Product Line' started by palm_programs, Aug 12, 2006.

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  1. palm_programs

    palm_programs Registered Member

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    I have tried to restore my system three different time with TI and it has failed. Once with himem.sys missing at XP bootup and then the next two times with NTLDR missing.

    My question is why is this happening to me when most of the posts on this forum suggest that TI is saviour of the computer world. Am I doing something wrong?

    Second, I had successfuly created a backup of operating system partion. It successfuly went through verification. So I tried to do snap restore, but i got the error message that this is not boot partition? Did I do something wrong?
     
  2. thomasjk

    thomasjk Registered Member

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    It sounds like you only backed up the partition not the entire disk. Did you you check DISK in addition to the partition? If not you didn't backup the MBR. What version of TI are you running?
     
  3. palm_programs

    palm_programs Registered Member

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    I think when I did restore, I only check the partition. So you are telling me that if I go back and do restore of the entire drive with partion and MBR, then it might work?
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello palm_programs,

    Thank you for choosing Acronis Disk Backup Software.

    Please be aware that problems of this sort usually arise if the partition layout of the destination hard drive is different from that of the original disk. In case you restore single system partition and not the entire hard drive it is recommended that you re-create the same partition layout on the destination disk as it was on the original hard drive. The size of partitions can in fact be different but the quantity has to be the same. We also recommend that you restore system to the partition of the same number it originally resided on. Otherwise, you will need to make the appropriate changes to your boot.ini file. Please see these previous threads for details: auto logoff problem, Re: Mr.

    Please also note that if you restore your system to a replacement disk (e.g. original hard drive has failed for some reason) then you might need to restore the hard drive's MBR for the restored operating system to be bootable and function normally.

    In case of using Acronis True Image version 8.0 or older the hard drive's MBR is included into the entire hard drive image only and can be restore along with the entire hard drive only.

    If you are using Acronis True Image version 9.X then MBR is included into every disk\partition image and can be restored separately.

    If are unable to restore MBR for some reason, please try fixing the hard drive's MBR either by booting the computer from Windows installation CD and issuing the 'fixmbr' command in Recovery Console or using one of the methods described in Acronis Help Post.

    In case the computer hardware configuration has changed sine this particular image archive was created we recommend using Acronis True Image 9.1 Workstation or Acronis True Image 9.1 Server for Windows (depending on which operating system you use) in conjunction with Acronis Universal Restore for your purposes. Acronis Universal Restore technology provides an efficient solution for hardware-independent system restoration by replacing the crucial HAL and hard disk controller drivers. Please read more information on how to use Acronis Universal Restore in the corresponding Acronis True Image version User's Guide.

    In nothing of the above helps then please provide us with the following information:

    - What exact version and build number of Acronis True Image do you use?

    You can find the full version name and build number either by going to Help -> About... menu in the main program window or by right-clicking on the product installation file in Windows Explorer, going to it's 'Properties' and looking through 'Version' tab.

    - Provide the exact text of the error message(s) that you receive upon the attempt to boot the restored operating system. When do these messages appear exactly?

    - Did you restore the entire hard drive or single system partition?

    - Let us know whether you have restored the image to same hard drive or to a replacement disk;

    - Did you change your computer hardware configuration in any way?

    Please also create Acronis Report in the way described below:

    - Download and run Acronis Report Utility;

    - Select the "Create Bootable Floppy" option;

    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;

    - Boot the computer having the issue from this beforehand created diskette and wait for the report creation process to finish;

    - Collect the report file from the floppy.

    In case you do not have a floppy drive we recommend that you borrow one in order to create Acronis Report. If it is not possible please connect the hard drive containing the restored non-bootable operating system to any other "healthy" computer, i.e. computer which can successfully boot into Windows, and create a report from within Windows as it is described in Acronis Help Post.

    Then please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    First of all, please make sure that you did everything in accordance with section 3.5 of Acronis True Image 9.0 Home User's Guide.

    If that does not help and you are still unable to perform a snap restore then please provide us with the following information:

    - What exact version and build number of Acronis True Image do you use?

    - What operating system you tried to restore using Acronis Snap Restore technology?

    - Provide the exact text of the error message that you receive upon the attempt to perform a snap restore;

    - When does this error message appear exactly?

    - Which Acronis True Image version and build number did you use to create the image archive that you try to restore?

    - Where this particular image archive is located?

    - Create Acronis Report in the way described above.

    Then please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
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