I am purchase 2 license from LnS

I can not believe that this is so complicated ... I've never had a problem when I paid for something with paypal ...
before 3 or 4 hours I paid 2 LNS license after a successful transaction I received a request to submit any copies of personal documents ... which is strange to me ... ok ... after that I got the mail where they can download a firewall but the link does not work ... then i sent a mail that I can not download anything .... then they told me that I will in a few minutes to get a new mail with the license .... but here i am waiting and waiting for nothing i got nothing ... . thanks LNS

 

what happens when you try to download from that link? what is the exact error or other message? maybe download direct from the site?

 

happens this
We didn't find you in our database.
Please check that the e-mail address and the access code are exactly the same as in the e-mail order you received.

 

try typing it instead of copy and paste maybe

 

nothing...i recive this mail also
Dear Sir,

As stated in that e-mail, You will receive your activation code from the editor Soft4Ever in a few minutes.


If not, please contact the editor by the contact form at this adress : http://www.looknstop.com/En/support.htm




Best regards,

but is pass 2 hours and nothing

 

you checked spam folder, just in case?

 

LISTEN THIS

Hello,

You can download Look 'n' Stop from here:
http://www.looknstop.com/En/download.htm


This is the full version.

It seems there is some delay to send the activation code, but don't worry you will receive it.
Anyway Look 'n' Stop is fully operational 30 days before you need the activation code.

Regards,

The Look 'n' Stop Team.

what you think about this...
is this professional...I think when you pay something you should get instantly....
LnS is not professional company....

 

If you pay by credit card, the licence comes in right away.
If you try by PayPal, as I originally did, I had the same sort of hassles.
https://www.wilderssecurity.com/showthread.php?t=301443
https://www.wilderssecurity.com/showthread.php?t=301945

 

yes is charge immediately fr0m credit card, not from paypal balance....but I can not understand where is the problem send me the license...

 

Some VPN providers have brought in a rule that if u paypal them then you can wait until paypal pays up. Too many past dramas they say.

Maybe this applies here too.

 

I dont know my friend but never was problem when I am buying something whit pay pal..few days ago I am purchase also phantom rulest deluxe and 15 min after phantom send me the license code whit no problem...

 

Because Phant0m has his house in perfect order and LNS subcontracted to some totally clueless nexway outfit and the LNS owner seems asleep not watching the money trying to roll in. Or abandoned LnS. Just my 2 cents.

 

thanks but I dont know what to do and who can help me I dont have my license....

 

Use a credit card instead of PayPal. You will have your licence before you even close up your browser. Honest. That's how it went for me after a long chain of silly troubles.

 

what you mean I have to pay again or what...

 

PayPal gave me a refund. Did you read the first link I posted for you?
Then I ordered by credit card.

 

Link how to request a refund
https://www.paypal.com/helpcenter/main.jsp?cmd=_help&solutionId=1205177&t=solutionTab&bn_r=m

Here's the mail I got from PayPal:

 

ok how to ask refund from paypal I dont know...

 

Post #17, just above yours.

 

09:20 (Prije 1 h)

za mene
Dear sir,

Your order #10553853 has been cancelled and will be refunded within the next five business days.

Best regards,

Sales administration

I recived this...what you think they give me the refund....This is a shame....

 

LnS shame you

LNS .... shame you.....*... I do not know what you think you are ....

 

Much better for LNS to maybe improve/change on sale merchant and or for you as suggested purchase via credit card after you receive the refund and assuming you still want the software

 

There might be another reason for this problem that you aren't considering yet, you have received the e-mail from Nexway, but you haven't received the e-mail from Frederic containing your license information. He might be experiencing a problem like I was with your e-mail service blacklisting a shared hosting service SMTP.

I will post again shortly.


Regards,
Phant0m``

 

Just for clarity, you currently initiated for a refund?

What you can do right now, is use Frederic 'Priority Support' visit http://www.soft4ever.com/LooknStop/En/support2.htm and supply your current information, and in the question box give a brief description of your problem and provide the secondary e-mail address that you have.

You do this, and I'll see if I can now reach him also.

 

ok phantom but i give him another mail like in your case but where is the problem thay have 2 my mail i pay you from credit card why do not send me the license....