I am in a mess. Please advise.

1....when I switched on this morning I found a file on my desktop called "%SystemDrive%....why? In it are several other files and I'm scared to delete it. I have done various Virus checks etc. etc. and I have no virus's at all.

2. Outlook Express is playing up. When I try to send or receive emails, it sticks as if there is a problem with my Server. I have spoken to Telewest who took me through various checks and it is not a Telewest related problem. Their final suggestion was to disable my Norton Antivirus/Norton Internet Security and hey presto I was flying again. So.....this problem happens regularly so I am forever having to disable my Internet Security in order to send and receive emails. I have had the programme for almost a year but this problem only started happening in the last few weeks. I have recently installed the XP Updates and am wondering if there is some connection. Saying that, I keep my Updates checked all the time + Live update + Spyware Blaster + SpyBot + Ad-Aware etc. and I am 100% clear.

3. Several programmes are freezing and I then End Programme doesn't work so I can't close down.I receive "IE has experienced a problem and needs to close." "The following addon was running when this problem occurred"
File toolbar.dll
Co.name (not verified) IE Toolbar.
Desc IE toolbar

When I somehow am successful in closing down , it takes forever to close.

I successfully did an automatic XP update recently and now seem to be experiencing several problems since then so I am wondering if there is any connection and are others finding the same??

I am now trying to check on the update site yet again and keep getting the following.....
"IE has experienced a problem and needs to close"
"The following addon was running when this problem occurred".
File toolbar.dll
Co.name (not verified) IE Toolbar
Desc. IE

I checked for Application Errors and Hangings yesterday with Event Viewer and there was a HUGE long list there for both! Thats not good.

I checked the File System for errors using System File Checker and there were no problems.

I plan to do a system restore in a minute but that is then the limit of what I know to do so I need some help. I have noticed a
What next

 

suggest you read :


http://securityresponse.symantec.com/avcenter/venc/data/spyware.ietoolbar.html




would also suggest you download and install HIJACKTHIS.......make a log and post it at a forum that will read it and help you..............if in fact your computer has been infected you will see it in the HIJACKTHIS log

 

you can get hijackthis here:


http://www.snapfiles.com/get/hijackthis.html



sorry but I am not able to suggest a forum that will read the log for you......perhaps someone else here will be nice an do so....

good luck

 

Hi Elisabeth & welcome to Wilders,

You'll find some links here to forums where you can post your HJT-log.
Be sure to read the instructions on their forum, before posting your log.
Good luck.

 

Thankyou. Here is my HJT Log File in the hope someone will understand it and help me.....

~HJT log removed as per this announcement....Bubba~

Please reply to my email address as I don't seem to be receiving any indication of any of the above replies.... ~snip~

Thankyou.

 

Hi elisabeth,

Sorry we no longer process HJT logs as per this announcement.

As was mentioned by the posters above....Please see one of the recommended forums in the announcement and proceed with them.

Regards,
Bubba