Freezing

Discussion in 'ESET Smart Security' started by darkgundam111, Jan 12, 2008.

Thread Status:
Not open for further replies.
  1. darkgundam111

    darkgundam111 Registered Member

    Joined:
    Oct 2, 2007
    Posts:
    9
    Whenever I run a manual scan, any type of scan, the scan will just freeze at 26% done. How can i fix this?
     
  2. sakin

    sakin Registered Member

    Joined:
    Jan 12, 2008
    Posts:
    19
    Sorry I don't have any helpful info on this, however I too am getting the same hang up on manual scans (Larkina a few posts down is as well). Stops for me at 56% however irrelevant that is but I get 3 black flashing dots under the magnifying glass icon once i hit pause/stop and ekrn.exe continues to soak 50% cpu until restart. Never finishes nor pauses, just keeps on flashing those dots, on a side note AVG finishes its scan, only installed that to make sure there wasn't any malicious backdrops to not completing scans. ESS 3.0.560.0 virus sig. 2785

    task manager and ending both egui and erkn stops the cpu usage without having to reboot, but succeeding scans still end without passing said percent.
     
    Last edited: Jan 12, 2008
  3. Ade 1

    Ade 1 Registered Member

    Joined:
    Jun 21, 2006
    Posts:
    471
    Location:
    In The Bath
    Hi. Up until last night my manual scans started and completed with no problems. However, I ran one last night and it froze at 53%. Have tried 4 times since then, including as I'm typing this, and it's frozen at 53%. This seems very strange indeed. The only module I can see which has been updated since I tried last is the Archive Support Module (10/1/0:cool: but I can't see how that can effect it. Unless it's something to do with one of the signature updates that's causing it to hang. The only way to stop it is for a reboot.
     
  4. Jeccu

    Jeccu Registered Member

    Joined:
    Oct 20, 2004
    Posts:
    37
    Location:
    Finland
    Yep. I'm having same problem. My manual scans have completed with no problems also until this mornig. Scan stops at some point and stays there. Ekrn.exe also stays at 95-99% because of this. My friends and relatives have the same issue (6 computers)! Something must have changed via updates?
     
  5. Ade 1

    Ade 1 Registered Member

    Joined:
    Jun 21, 2006
    Posts:
    471
    Location:
    In The Bath
    Something obviously has changed. As said before, I can't see it being the archive support module although I don't exactly know what that does! (Help files?) I can only think that perhaps a recent virus signature update contains a "dodgy" signature which is causing the scan to hang as it hasn't been entered correctly. I'll try again with the next signature update and see if that works.
     
  6. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Have you tried enabling logging of all scanned files to see which file the scanner stalls on?
     
  7. streeterg

    streeterg Registered Member

    Joined:
    Jan 12, 2008
    Posts:
    1
    I had this problem too last night. For me it occurs when some of the browser cookies are being scanned (with advanced heuristics?). I deleted the cookie files that the scanner got hung up on and the manual scans now complete successfully.
     
  8. Ade 1

    Ade 1 Registered Member

    Joined:
    Jun 21, 2006
    Posts:
    471
    Location:
    In The Bath
    The first time it did it last night it hung at 53%. The file being scanned was in "common files" under "program files". It related to the java update backup file so I scanned that folder using the context right click menu and eset scanned it just fine with no threats found. So I backed up that folder and deleted it. After that, I began again and it hung at 55% this time on a different file (sorry - can't remember which one). I'll try again and see but I disable advanced heuristics and see if that solves it. Will report back soon.
     
  9. Ade 1

    Ade 1 Registered Member

    Joined:
    Jun 21, 2006
    Posts:
    471
    Location:
    In The Bath
    ok. I've restored the java backup folder which I removed earlier as this folder has been on my pc since Sept 07 and has never caused any problems with previous manual scans. I unchecked advanced heuristics and the unsafe applications option and ran a manual scan again. It froze again at 53% at the file - c:\program files\common files\java\update\base images\jre1.6.0.b105\core3.zip. As mentioned before, if I scan this folder using the right click menu it scans fine and says no threats found. Hope this helps.
     
  10. sakin

    sakin Registered Member

    Joined:
    Jan 12, 2008
    Posts:
    19
    stops on a java jar file for me
     
  11. Thankful

    Thankful Savings Monitor

    Joined:
    Feb 28, 2005
    Posts:
    3,731
    Location:
    New York City
  12. Jeccu

    Jeccu Registered Member

    Joined:
    Oct 20, 2004
    Posts:
    37
    Location:
    Finland
    I did some reseaching and this is what I found. Seems to me that some manifest files causes this problem. My computer freezes when manual scanning these files:

    C:\Program Files\Common Files\Java\Update\Base Images\jre1.6.0b105\core3.zip (propably the manifest file inside)
    C:\Program Files\Java\jre1.6.0_04\lib\deploy\ffjcext.zip (propably the manifest file inside)
    C:\Program Files\Java\jre1.6.0_04\lib\resources.jar (propably the manifest file inside)
    C:\Program Files\Mozilla Firefox\chrome\browser.manifest
    C:\Program Files\Mozilla Firefox\chrome\comm.manifest
    C:\Program Files\Mozilla Firefox\chrome\pippki.manifest
    C:\Program Files\Mozilla Firefox\chrome\toolkit.manifest
    etc.

    I didn't have time to research further but there is more.
    I have Advanced heuristic and runtime packers checked.

    Marcos, Do you want me to send these files somewhere?
     
  13. Thankful

    Thankful Savings Monitor

    Joined:
    Feb 28, 2005
    Posts:
    3,731
    Location:
    New York City
    Jeccu,

    I have sent the core3.zip file to Eset for analysis.
     
  14. Jeccu

    Jeccu Registered Member

    Joined:
    Oct 20, 2004
    Posts:
    37
    Location:
    Finland
    Ok. Then I'll wait...
     
  15. Thankful

    Thankful Savings Monitor

    Joined:
    Feb 28, 2005
    Posts:
    3,731
    Location:
    New York City
    Please retry with the new signature update and report back your results.
     
  16. Jeccu

    Jeccu Registered Member

    Joined:
    Oct 20, 2004
    Posts:
    37
    Location:
    Finland
    Tried it, but no avail. Still freezing.
     
  17. sakin

    sakin Registered Member

    Joined:
    Jan 12, 2008
    Posts:
    19
    Still no luck on my end with update 2786. Stuck on resources.jar
     
  18. Steel

    Steel Registered Member

    Joined:
    Jul 21, 2005
    Posts:
    219
    Exactly, in my case the Update 2786 changes nothing. Absolutely nothing. :mad:
     
  19. PRJUS

    PRJUS Registered Member

    Joined:
    Sep 13, 2007
    Posts:
    95
    Location:
    Denmark
    The problem can also be provoked by in the Real-time scanner by downloading Joost from: http://www.joost.com/download/windows/


    ekrn.exe takes around 50 % CPU and the download never finishes.

    I am running 3.0.621.0 with 2786.
     
  20. Thankful

    Thankful Savings Monitor

    Joined:
    Feb 28, 2005
    Posts:
    3,731
    Location:
    New York City
    I have received a response from Eset support and have permission to release to other members:
    Please report back if this temporary fix helps.
     
  21. ctrlaltdelete

    ctrlaltdelete Registered Member

    Joined:
    Oct 16, 2005
    Posts:
    318
    Location:
    NL
    ESS hangs on a cookie here....o_O

    I've just send that cookie to ESET support (.sk), hope it helps.
     
  22. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Even with email files disabled? I tried it and then the scan completed fine.
     
  23. Steel

    Steel Registered Member

    Joined:
    Jul 21, 2005
    Posts:
    219
    And what's about my Problem ? My scan never starts ? So there's no chance to finish. And btw. why couldn't i stop the not starting scan ?
     
  24. ctrlaltdelete

    ctrlaltdelete Registered Member

    Joined:
    Oct 16, 2005
    Posts:
    318
    Location:
    NL
    Yes!! Can scan my cookie folder now without troubles.
     
  25. Jeccu

    Jeccu Registered Member

    Joined:
    Oct 20, 2004
    Posts:
    37
    Location:
    Finland
    This worked for me too. Thanks!
     
Thread Status:
Not open for further replies.