I opened a ticket with Acronis support for my 3677 build of True Image on Monday...still no response. I would expect quick response from a backup/restore type software company. I also would expect the first restore to work. Maybe I should lower my expectations. Ready to re-install everything after hard drive failure. Errors received: hal.dll corrupt or missing, then the cannot boot windows error, then tried file restore instead, but no help. Tried boot.ini edits after windows boot error and hal.dll. Seems like a goose chase with no real ending, especially when I am on my own using guesses from all over the internet. Can anyone get me some support from acronis?