Does ESET Smart Security v3.0.695.0 work w/ Win 7?

Discussion in 'ESET Smart Security' started by GeoPappas, Jun 7, 2010.

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  1. GeoPappas

    GeoPappas Registered Member

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    As the title asks, does the latest version of ESS 3.x work with Win7?

    I ask because I was getting BSODs with ESS 4.0.x and 4.2.x and needed to uninstall them. So I either go with ESS 3.x or go with another product.
     
  2. Rmuffler

    Rmuffler Former Eset Moderator

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    Hello GeoPappas,

    You may receive a message stating that ESS 3.x is not compatible with Windows 7. Have you tried the latest 4.2 version? If so and you still experience the issue, is there any information that you have provided on the threads that I can take a look at to assist you? Also, have you contact our customer care staff to have an engineer assist you with correcting the issue?

    I would like to help get this resolved for you.

    Thank you,
    Richard
     
  3. GeoPappas

    GeoPappas Registered Member

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    Yes, I did receive the message (and hence this post). Why is ESET 3.x supposedly not compatible with Win 7, when it is compatible with Vista (since they are essentially the same O/S)?

    As I stated in the original post, yes I have (with the same BSOD results).

    Yes, you can check these threads:

    https://www.wilderssecurity.com/showthread.php?t=273999

    https://www.wilderssecurity.com/showthread.php?t=267805

    Yes, I have. I opened a case about two (2) months ago, but they haven't been able to provide a resolution as of yet.

    So after answering your questions, please answer mine:

    Does ESET 3.x work with Win 7? If not, then why not?
     
  4. Rmuffler

    Rmuffler Former Eset Moderator

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    Hello GeoPappas,

    I have sent you a PM requesting your case number. I would like to look into this for you.

    Thank you,
    Richard
     
  5. GeoPappas

    GeoPappas Registered Member

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    I have received your PM and have responded with the requested information.

    But can you please answer my question:

    Does ESET 3.x work with Win 7? If not, then why not?
     
  6. Temp Member

    Temp Member Registered Member

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    That's like asking why does Norton 2002 not work in Windows 7. :rolleyes:
     
  7. GeoPappas

    GeoPappas Registered Member

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    No it's not. It's far from it.

    My understanding is that Win 7 and Vista come from the same code base (see here: http://www.pcworld.com/article/153624/under_the_hood_windows_7_is_vistas_twin.html). Vista is version 6.0 and Win 7 is version 6.1. So if something works in Vista, it should work in Win 7.

    ESET states that ESS 3.x works under Vista. So why doesn't it work under Win 7?
     
  8. Marcos

    Marcos Eset Staff Account

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    v3 works fine under Win7. What problem are you having with it in particular?
     
  9. GeoPappas

    GeoPappas Registered Member

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    So if ESS 3.x works fine under Win 7, then why hasn't ESET officially stated that it supports it?

    The download page (http://www.eset.com/download) lists the following compatibility:
    Microsoft Windows Vista/XP (64-bit)

    The Quick Start guide (http://download.eset.com/manuals/ESET_ESS_QuickStartGuide_EN.PDF) lists the following compatibility:
    Microsoft Windows Vista / XP / 2000

    Also, why does Win 7 throw up a dialog that states that there are known issues? What are the issues?

    As stated in the original post, ESS 4.0.x and 4.2.x has been causing BSODs on my computers for months, so I can't use them. So I need to either go with 3.x (if possible) or find something else. Since ESS 3.x doesn't seem to be supported on Win 7, I am starting to lean towards finding something new (which means that ESET will be losing a customer).
     
  10. stratoc

    stratoc Guest

    works fine for me well better than v4 anyways. you may get a window saying it's not supported but it seems to work ok. no idea why it's not recommended by eset with all the issues v4 seems to cause certain systems.
     
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