Could spywareblaster stop my printer installing?

Discussion in 'SpywareBlaster & Other Forum' started by souzapet, Nov 25, 2003.

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  1. souzapet

    souzapet Registered Member

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    Hi, :)
    I recently found this site and downloaded and installed Spywareblaster 2.61. I updated it and everything was fine - until my HP 930C printer stamped its foot and refused to play nicely with my photos. I assumed the driver was corrupted and uninstalled the whole HP software file, but discovered that I could not reinstall it. My machine claimed it could not "load the installer hpzuci00.dll." I know Spywareblaster works in the background to prevent sneaky installations, but could it be making a mistake here? or is my machine (Win 98 SE) just playing up.
    The only other thing I've done recently is update my AVG program (twice) and download and install a Windows update.
    Any suggestions would be appreciated. o_O
    Thanks.
    P.S. I'm a newbie in everything except body!
     
  2. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

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    Hi souzapet,

    You can test if it is SpywareBlaster this way.
    Click Deselect All > Remove Protection against unchecked items.
    Then try again. If it still won't work, we have to start looking for other reasons.

    Keep us posted, will you?

    Regards,

    Pieter
     
  3. souzapet

    souzapet Registered Member

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    Hi Pieter,
    Wow! That was a fast reply! Thank you.
    I tried deselecting all, but - stupidly! :oops:- I also started to check other things I'd done recently and realised I'd done a "cleansweep" with Norton after I'd uninstalled the HP software, just to pick up anything left behind; I looked at one of the files Norton had removed and it was the missing installer so I restored it.
    At this point, I was able to partly install the software - system in control panel now recognises that I have the printer on a USB connection - but my printers' folder still denies its existence.
    I'm not sure now whether deselecting Spywareblaster's components helped at all, or whether Cleansweep had just removed files it shouldn't have.
    Of course, when the machine rebooted, Spywareblaster became active again; could that have prevented a "full installation"? I'm sorry about this - I only have a little knowledge and am a definite danger! :rolleyes:
    Any ideas on what I can try next, please?
     
  4. LowWaterMark

    LowWaterMark Administrator

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    Hi souzapet,

    SpywareBlaster doesn't run in the background at all, so it does not become active again when the system reboots. If you ran SpywareBlaster and disabled its protections as described above, then they would stay disabled until you run SpywareBlaster again selecting all items once more and hitting the "Protect against checked items" button.

    See this thread for an image showing the steps for disabling SpywareBlaster:

    https://www.wilderssecurity.com/showthread.php?t=13853;start=msg88114#msg88114

    Since SpywareBlaster only sets "kill-bits" on ActiveX controls and you disabled its protections already, I doubt it's related to the install problem you are now having. Can you further reverse what clean sweep did?
     
  5. souzapet

    souzapet Registered Member

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    Hi LWM,
    Thanks for the link: I had misunderstood the instruction and whilst I had deselected all, I thought that that removed protection. Now, after looking at the screenshot, I realise that I should have selected the option myself. I'll do that next, see if that makes any difference. If not, I'll play around a little more with cleansweep and see if there is anything else I can restore.
    Thank you for your time: I appreciate any suggestions/help you can give me.
     
  6. souzapet

    souzapet Registered Member

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    I did manage to restore the rest of the files cleansweep had uninstalled, but still could not rectify the problem.
    I also downloaded new drivers from the Hewlett Packard website for my printer, which got me a little further forward. However, after eliminating as many other possibilities as I can, I believe that I may have a problem with my usb ports. I tried to install a card reader on the same ports and had similar problems so I'll look - or rather get a competent friend to look - at the ports and their present drivers.
    Thanks for your suggestions and support. :)
     
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