Acronis keeps re-booting my system

Discussion in 'Acronis True Image Product Line' started by stumas, Feb 18, 2006.

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  1. stumas

    stumas Registered Member

    Jan 14, 2006
    Running Home XP SP-2. True Image 9 ran fine on build 2259 and did one good full and good incremental backup to my Buffalo Linkstation with build 2337. Now when I try to use Ture Image for another full backup, because I did a full defrag; after I choose C: as listed on the menu and click "NEXT" the system gets a quick blue screen with error messages and reboots. Blue screen juist flashes and am unable to read the error code(s). I tried to remove True Image through Control Panel but I get an error messages that says "Configuration data for this product is corrupt. Contact your support personnel." So now I cannot backup or Remove. I was hoping that removal and a clean re-install would solve the problem. Going to event viewer and checking for errors under Applications gives me Event ID 1002 MsiInstaller. Any help would be appreciated. Thank you, Steve T.
  2. Ozmaniac

    Ozmaniac Registered Member

    Oct 17, 2005
    Brisbane, Australia
    You could try a full manual install as detailed in this previous Acronis Support post post #3. Alternatively, as the installer for build 2337 seems to be working correctly, you could try simply reinstalling over the top of the old build 2337. At the least, it shouldn't make things any worse.:cool:
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello stumas,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    Please follow the Ozmaniac's recommendations and uninstall Acronis True Image 9.0 manually exactly as it is described in the above mentioned Acronis Support post. Install the latest build (2337) of Acronis True Image 9.0 then and see if the problem still persists.

    If the problem still persists then please check each partition of your hard drive by Windows utility. Use Windows menu Start\Run then enter the command "scandskw" and test all drives. Note that you will need to reboot your computer in order to scan the system partition.

    Please also download the latest version of Acronis drivers, install it with disabled logging, try to create an image once more and see the result.

    If that does not help then please enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also do the following:

    - Open Computer properties either by right clicking on My Computer icon and choosing Properties or by opening System properties in Control Panel;

    - Go to Advanced tab;

    - Press Startup and Recover Settings button;

    - Choose Small memory dump in Write debugging information box;

    - Close all the dialog windows by clicking OK buttons.

    - Reproduce the system crash and collect the mini-dumps created.

    Could you please also provide us with the following information?

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

    - When exactly does the computer reboot?

    - Describe actions taken before the computer reboots step-by-step.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Alexey Popov
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