Mail to Acronis gets bounced

Hi,

Acronis gave me a ticket number for a problem and asked me to reply and send some files. While this has worked once 2 weeks ago it does no longer. After 3 days I always get a reply like the following message:

-----------------------------------------------------------------------------

The original message was received at Tue, 28 Dec 2004 11:38:20 -0800 (PST)
from smtpin07-en2 [10.13.10.152]

----- The following addresses had permanent fatal errors -----
<support@acronis.com>

----- Transcript of session follows -----
<support@acronis.com>... Deferred: Interrupted system call
Message could not be delivered for 5 days
Message will be deleted from queue
Reporting-MTA: dns; smtpout.mac.com
Arrival-Date: Tue, 28 Dec 2004 11:38:20 -0800 (PST)

Final-Recipient: RFC822; support@acronis.com
Action: failed
Status: 4.4.7
Remote-MTA: DNS; sw.mipt.ru
Last-Attempt-Date: Sun, 2 Jan 2005 12:37:15 -0800 (PST)

-------------------------------------------------------------------------

Am I the only one with this problem and what should I do?

-Hans

 

drhanso--
Don't feel too bad, some of us have been emailing for the last 2 weeks and are still waiting for a return. What's worse, a bounce or no reply??

 

Hello drhanso,

Thank you for your interest in Acronis products (http://www.acronis.com/homecomputing/products/).

Could you please send your letter once again and send me a private message with the Acronis number of your request?

Thank you.
--
Ilya Toytman

 

My response was as follows:
"message text rejected by relay.acronis.ru:
450 SPAM. Your address 69.9.74.109 is in my spam database"

In both cases the msg seems to come from a Russian address; could it be that Acronis has outsourced its support department to Russia?

 

Acronis is a Russian company, much like Kaspersky Labs.

 

Ilya,

how can I send you a private mail?

-Hans

 

Hello Hans

Click on the words "Acronis Support" in green letters at the top of Ilya's post. This will take you to his "View Profile" page. Under "Contact Info" select Send a Private Message to Acronis Support.

Regards