explorer.exe error/ ntdll.dll error

Discussion in 'other software & services' started by bigbuck, Jul 11, 2004.

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  1. bigbuck

    bigbuck Registered Member

    Joined:
    Jul 7, 2004
    Posts:
    4,877
    Location:
    Qld, Aus
    G'Day,

    I hope someone can help me please.

    I've been getting crashes in explorer lately just by opening files/folders.
    Some internet research suggests it might be related to a windows update!!

    They are not really crashes. Explorer just stops, throws up an error message, screen refreshes and a couple of icons sometimes move around. Lose a couple of icons from systray too. Of course running apps shut down too.

    Funny that it happens when I'm just opening/shutting folders/files.

    read lots of threads on various forums all talking about windows updates messing with the ntdll.dll module.

    At a bit of a loss at present. Don't really want to do a fresh install. And might get the pob staright back as soon as I get all the updates again.

    It always relates to ntdll.dll which was altered apparently in update rollup 1 for win xp (826939) which contained the offending update 815021.

    826939 is listed in add/remove programs, but not 815021.

    There are 20 updates in the bundle so I'm reluctant to uninstall.

    Here are a couple of error logs:

    10/07/2004 5:51 PM Application Error Faulting application explorer.exe, version 6.0.2800.1221, faulting module ntdll.dll, version 5.1.2600.1217, fault address 0x00008d2c.
    11/07/2004 12:02 AM Application Error Faulting application explorer.exe, version 6.0.2800.1221, faulting module ntdll.dll, version 5.1.2600.1217, fault address 0x000085c2. &#x000a


    Pleeeeeeeeaaaaaaaaase Help.

    I'm pulling my hair out.

    Buck.
     
  2. nick s

    nick s Registered Member

    Joined:
    Nov 20, 2002
    Posts:
    1,430
    I would download the individual updates listed here: http://support.microsoft.com/?kbid=826939. Then uninstall KB826939. Disconnect from the internet, shut down your AV, and start installing the updates (except 815021) one or two at a time. Reboot and see if your system is stable.

    Nick
     
  3. bigbuck

    bigbuck Registered Member

    Joined:
    Jul 7, 2004
    Posts:
    4,877
    Location:
    Qld, Aus
    Thanks Nick,

    I'll try that.

    Buck.
     
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