Eset Gui constantly crashes

Win 7 64 bit, Not a fresh installation but was working fine until recently

Gui crashes at least 2-3 times a day

Problem signature:
Problem Event Name: APPCRASH
Application Name: egui.exe
Application Version: 5.2.7.0
Application Timestamp: 4f576f07
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec4aa8e
Exception Code: c015000f
Exception Offset: 000000000006fd5c
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 31fa
Additional Information 2: 31fa3ed738da3636188031faa23e9c96
Additional Information 3: 7163
Additional Information 4: 7163a090699ec35598f3dd0d764f2f48

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Any ideas how to fix this annoying crash?

 

1, does enabling pre-release updates make a difference?
2, does disabling HIPS and restarting the computer make a difference?

Please post here the information about installed modules (from the About window).

 

Switched to pre release updates, will report later if that made any difference

Installed modules
Virus signature database: 8011 (20130214)
Update module: 1041 (20120430)
Antivirus and antispyware scanner module: 1381 (20130207)
Advanced heuristics module: 1139 (2013020
Archive support module: 1160 (20130206)
Cleaner module: 1059 (20121212)
Anti-Stealth support module: 1038 (20130110)
ESET SysInspector module: 1231 (20130121)
Self-defense support module: 1018 (20100812)
Real-time file system protection module: 1006 (20110921)
Translation support module: 1100 (20121205)
HIPS support module: 1066 (20130204)
Internet protection module: 1051 (20121203)
Database module: 1027 (20130129)

 

Well, Prelease updates didn't help. it continued to crash


I'll try to disable HIPS

Modules as of today


Virus signature database: 8012 (20130214)
Update module: 1042 (20130123)
Antivirus and antispyware scanner module: 1382 (20130213)
Advanced heuristics module: 1139 (2013020
Archive support module: 1160 (20130206)
Cleaner module: 1056 (20120601)
Anti-Stealth support module: 1039 (20130205)
ESET SysInspector module: 1232 (20130206)
Self-defense support module: 1018 (20100812)
Real-time file system protection module: 1006 (20110921)
Translation support module: 1100 (20121205)
HIPS support module: 1067 (20130214)
Internet protection module: 1051 (20121203)
Database module: 1027 (20130129)

 

If the crash also occurred with HIPS 1067, carry on as follows:
- make sure that generation of complete application memory dumps is enabled under Tools -> Diagnostic
- enable HIPS (try to kill egui to make sure that HIPS is working)
- reproduce the crash
- compress the content of the "C:\ProgramData\ESET\ESET NOD32 Antivirus\Diagnostics" folder, upload it to a safe location and PM me the download link

 

I've disabled HIPS couple days ago since then no GUI crashes, which happened 2-3 times a day

Modules as of today


Virus signature database: 8020 (20130217)
Update module: 1042 (20130123)
Antivirus and antispyware scanner module: 1382 (20130213)
Advanced heuristics module: 1139 (2013020
Archive support module: 1160 (20130206)
Cleaner module: 1056 (20120601)
Anti-Stealth support module: 1039 (20130205)
ESET SysInspector module: 1232 (20130206)
Self-defense support module: 1018 (20100812)
Real-time file system protection module: 1006 (20110921)
Translation support module: 1100 (20121205)
HIPS support module: 1067 (20130214)
Internet protection module: 1051 (20121203)
Database module: 1027 (20130129)

 

Marcos, I'll run it for couple more days with HIPS disabled just to see if it will ever crash, then I'll reenable it and gather info you've asked for. Take into account that I can't really reproduce crash as it crashed randomly. So we'll have to wait till it crash again, which shouldn't be too long, as previously it crashed 2-3 times a day

 

With HIPS disabled so far no crashes. That's almost one week. Looks like HIPS was the culprint of my numerious daily GUI crashes.

I'll see what happens if I'll reenable it and enable memory dumps