Eset Gui constantly crashes

Discussion in 'ESET NOD32 Antivirus' started by vkulik, Feb 13, 2013.

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  1. vkulik

    vkulik Registered Member

    Joined:
    Feb 13, 2013
    Posts:
    7
    Location:
    Canada
    Win 7 64 bit, Not a fresh installation but was working fine until recently

    Gui crashes at least 2-3 times a day

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: egui.exe
    Application Version: 5.2.7.0
    Application Timestamp: 4f576f07
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.1.7601.17725
    Fault Module Timestamp: 4ec4aa8e
    Exception Code: c015000f
    Exception Offset: 000000000006fd5c
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: 31fa
    Additional Information 2: 31fa3ed738da3636188031faa23e9c96
    Additional Information 3: 7163
    Additional Information 4: 7163a090699ec35598f3dd0d764f2f48

    Read our privacy statement online:
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    Any ideas how to fix this annoying crash?
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    1, does enabling pre-release updates make a difference?
    2, does disabling HIPS and restarting the computer make a difference?

    Please post here the information about installed modules (from the About window).
     
  3. vkulik

    vkulik Registered Member

    Joined:
    Feb 13, 2013
    Posts:
    7
    Location:
    Canada
    Switched to pre release updates, will report later if that made any difference

    Installed modules
    Virus signature database: 8011 (20130214)
    Update module: 1041 (20120430)
    Antivirus and antispyware scanner module: 1381 (20130207)
    Advanced heuristics module: 1139 (2013020:cool:
    Archive support module: 1160 (20130206)
    Cleaner module: 1059 (20121212)
    Anti-Stealth support module: 1038 (20130110)
    ESET SysInspector module: 1231 (20130121)
    Self-defense support module: 1018 (20100812)
    Real-time file system protection module: 1006 (20110921)
    Translation support module: 1100 (20121205)
    HIPS support module: 1066 (20130204)
    Internet protection module: 1051 (20121203)
    Database module: 1027 (20130129)
     
  4. vkulik

    vkulik Registered Member

    Joined:
    Feb 13, 2013
    Posts:
    7
    Location:
    Canada
    Well, Prelease updates didn't help. it continued to crash


    I'll try to disable HIPS

    Modules as of today


    Virus signature database: 8012 (20130214)
    Update module: 1042 (20130123)
    Antivirus and antispyware scanner module: 1382 (20130213)
    Advanced heuristics module: 1139 (2013020:cool:
    Archive support module: 1160 (20130206)
    Cleaner module: 1056 (20120601)
    Anti-Stealth support module: 1039 (20130205)
    ESET SysInspector module: 1232 (20130206)
    Self-defense support module: 1018 (20100812)
    Real-time file system protection module: 1006 (20110921)
    Translation support module: 1100 (20121205)
    HIPS support module: 1067 (20130214)
    Internet protection module: 1051 (20121203)
    Database module: 1027 (20130129)
     
  5. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    If the crash also occurred with HIPS 1067, carry on as follows:
    - make sure that generation of complete application memory dumps is enabled under Tools -> Diagnostic
    - enable HIPS (try to kill egui to make sure that HIPS is working)
    - reproduce the crash
    - compress the content of the "C:\ProgramData\ESET\ESET NOD32 Antivirus\Diagnostics" folder, upload it to a safe location and PM me the download link
     
  6. vkulik

    vkulik Registered Member

    Joined:
    Feb 13, 2013
    Posts:
    7
    Location:
    Canada
    I've disabled HIPS couple days ago since then no GUI crashes, which happened 2-3 times a day

    Modules as of today


    Virus signature database: 8020 (20130217)
    Update module: 1042 (20130123)
    Antivirus and antispyware scanner module: 1382 (20130213)
    Advanced heuristics module: 1139 (2013020:cool:
    Archive support module: 1160 (20130206)
    Cleaner module: 1056 (20120601)
    Anti-Stealth support module: 1039 (20130205)
    ESET SysInspector module: 1232 (20130206)
    Self-defense support module: 1018 (20100812)
    Real-time file system protection module: 1006 (20110921)
    Translation support module: 1100 (20121205)
    HIPS support module: 1067 (20130214)
    Internet protection module: 1051 (20121203)
    Database module: 1027 (20130129)
     
  7. vkulik

    vkulik Registered Member

    Joined:
    Feb 13, 2013
    Posts:
    7
    Location:
    Canada
    Marcos, I'll run it for couple more days with HIPS disabled just to see if it will ever crash, then I'll reenable it and gather info you've asked for. Take into account that I can't really reproduce crash as it crashed randomly. So we'll have to wait till it crash again, which shouldn't be too long, as previously it crashed 2-3 times a day
     
  8. vkulik

    vkulik Registered Member

    Joined:
    Feb 13, 2013
    Posts:
    7
    Location:
    Canada
    With HIPS disabled so far no crashes. That's almost one week. Looks like HIPS was the culprint of my numerious daily GUI crashes.

    I'll see what happens if I'll reenable it and enable memory dumps
     
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