Backup jobs hang daily

-Windows Server 2003 Standard Edition SP2
-Acronis True Image agent 9.5.8163
-Acronis True Image Echo Enterprise server 9.5.8163
-Acronis True Image management console build 8,163
(installed on Windows XP Pro SP3 workstation)

About 2 weeks ago my Windows 2003 Std SP2 server which has daily Acronis backjob jobs scheduled suddenly stopped e-mailing me notifications. After reviewing the issue I determined the backup jobs were hanging and not completing. At first the jobs hung at 9% and would produce no errors in the event viewer. Restarting the server would stop the job and produce a corrupted tib.

I first updated the management console from 8,018 to 8,163 then uninstalled the agent from the server and re-deployed 8,163. Now when I try and run a backup job it appears to run to 100% on the C drive, then the job hangs without completing. The other hard drives do not even get accessed. Here is the event log from the management console:

1 Information 100 2 (0x640002) 12/2/2008 12:00:02 PM The "Tues." operation started
2 Information 1 503 (0x010F7) 12/2/2008 12:00:06 PM Analyzing partition 0-0...
3 Information 1 503 (0x010F7) 12/2/2008 12:00:07 PM Analyzing partition C:...
4 Information 1 503 (0x010F7) 12/2/2008 12:00:07 PM Analyzing partition E:...
5 Information 1 503 (0x010F7) 12/2/2008 12:00:07 PM Analyzing partition 0-0...
6 Information 1 503 (0x010F7) 12/2/2008 12:00:07 PM Analyzing partition D:...
7 Warning! 100 11 (0x64000B) 12/2/2008 12:00:08 PM Priority changed to Low priority
8 Error 1 1,024 (0x10400) 12/2/2008 12:00:13 PM Child process has exited with code 1
9 Information 100 134 (0x640086) 12/2/2008 12:00:13 PM Execution of user command succeeded: C:\sqlbkup\sqlstop.cmd
10 Information 1 503 (0x010F7) 12/2/2008 12:00:13 PM Analyzing partition C:...
11 Information 1 503 (0x010F7) 12/2/2008 12:00:13 PM Analyzing partition E:...
12 Information 1 503 (0x010F7) 12/2/2008 12:00:13 PM Analyzing partition D:...
13 Information 1 1,008 (0x103F0) 12/2/2008 12:00:18 PM Create Full Backup Archive From: Disk 1, Disk 2 To file: "\\brrj-backup1\backup\brrj-plnet\Tuesday.tib" Compression: Normal Description: "full backup of c-d-e drives"
14 Information 1 504 (0x101F8 ) 12/2/2008 12:00:18 PM Pending operation 135 started: "Creating partition image"
15 Information 1 506 (0x101FA) 12/2/2008 12:00:25 PM Locking partition C:...
16 Information 1 504 (0x101F8 ) 12/2/2008 12:02:01 PM Pending operation 135 started: "Creating partition image"


In the event viewer on the server the application log now shows the following errors:

********************************
Event Type: Error
Event Source: EventSystem
Event Category: (51)
Event ID: 4609
Date: 12/2/2008
Time: 12:00:25 PM
User: N/A
Computer: BRRJ-PLNET
Description:
The COM+ Event System detected a bad return code during its internal processing. HRESULT was 80070534 from line 163 of d:\nt\com\complus\src\events\tier2\security.cpp. Please contact Microsoft Product Support Services to report this error.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
********************************

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 8193
Date: 12/2/2008
Time: 12:00:25 PM
User: N/A
Computer: BRRJ-PLNET
Description:
Volume Shadow Copy Service error: Unexpected error calling routine IMultiInterfaceEventControl::GetSubscriptions. hr = 0x80040206.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 20 49 4e 43 53 45 43 48 INCSECH
0010: 30 30 30 30 30 33 31 37 00000317
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 20 49 4e 43 53 45 43 48 INCSECH
0028: 30 30 30 30 30 32 39 32 00000292
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 35 38 39 36 00005896
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 31 39 37 32 00001972
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 54 72 75 65 49 6d 61 67 TrueImag
0060: 65 53 65 72 76 69 63 65 eService
0068: 2e 65 78 65 20 2f 64 75 .exe /du
0070: 6d 6d 79 20 2f 73 63 72 mmy /scr
0078: 69 70 74 3a 38 31 32 41 ipt:812A
0080: 44 46 45 41 2d 42 45 44 DFEA-BED
0088: 34 2d 34 46 46 43 2d 42 4-4FFC-B
0090: 32 31 43 2d 34 34 34 33 21C-4443
0098: 39 44 42 35 32 37 39 35 9DB52795
00a0: 20 2f 75 75 69 64 3a 38 /uuid:8
00a8: 31 32 41 44 46 45 41 2d 12ADFEA-
00b0: 42 45 44 34 2d 34 46 46 BED4-4FF
00b8: 43 2d 42 32 31 43 2d 34 C-B21C-4
00c0: 34 34 33 39 44 42 35 32 4439DB52
00c8: 37 39 35 20 2f 52 75 6e 795 /Run
00d0: 43 6f 75 6e 74 3a 31 20 Count:1
00d8: 2f 70 72 6f 63 65 73 73 /process
00e0: 5f 67 75 69 64 3a 41 42 _guid:AB
00e8: 42 45 43 42 41 32 2d 46 BECBA2-F
00f0: 36 36 31 2d 34 30 31 34 661-4014
00f8: 2d 39 38 30 33 2d 41 44 -9803-AD
0100: 31 34 32 39 38 38 45 38 142988E8
0108: 36 44 20 20 20 20 20 20 6D
0110: 2d 20 55 73 65 72 3a 20 - User:
0118: 42 52 52 4a 2d 50 4c 4e BRRJ-PLN
0120: 45 54 5c 6a 62 72 6f 77 ET\jbrow
0128: 6e 20 20 20 20 20 20 20 n
0130: 2d 20 53 69 64 3a 20 20 - Sid:
0138: 53 2d 31 2d 35 2d 32 31 S-1-5-21
0140: 2d 31 34 37 33 35 36 33 -1473563
0148: 39 36 2d 31 39 35 39 38 96-19598
0150: 38 35 33 36 34 2d 31 32 85364-12
0158: 32 31 37 33 38 30 34 39 21738049
0160: 2d 35 30 30 20 20 20 20 -500
********************************

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12291
Date: 12/2/2008
Time: 12:00:25 PM
User: N/A
Computer: BRRJ-PLNET
Description:
Volume Shadow Copy Service error: Error on creating/using the COM+ Writers publisher interface: IVssWriter::RequestWriterInfo, GatherWriterMetadata [0x8000ffff].

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 42 55 45 43 58 4d 4c 43 BUECXMLC
0010: 30 30 30 30 37 31 38 38 00007188
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 42 55 45 43 58 4d 4c 43 BUECXMLC
0028: 30 30 30 30 37 31 37 35 00007175
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 35 38 39 36 00005896
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 31 39 37 32 00001972
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 54 72 75 65 49 6d 61 67 TrueImag
0060: 65 53 65 72 76 69 63 65 eService
0068: 2e 65 78 65 20 2f 64 75 .exe /du
0070: 6d 6d 79 20 2f 73 63 72 mmy /scr
0078: 69 70 74 3a 38 31 32 41 ipt:812A
0080: 44 46 45 41 2d 42 45 44 DFEA-BED
0088: 34 2d 34 46 46 43 2d 42 4-4FFC-B
0090: 32 31 43 2d 34 34 34 33 21C-4443
0098: 39 44 42 35 32 37 39 35 9DB52795
00a0: 20 2f 75 75 69 64 3a 38 /uuid:8
00a8: 31 32 41 44 46 45 41 2d 12ADFEA-
00b0: 42 45 44 34 2d 34 46 46 BED4-4FF
00b8: 43 2d 42 32 31 43 2d 34 C-B21C-4
00c0: 34 34 33 39 44 42 35 32 4439DB52
00c8: 37 39 35 20 2f 52 75 6e 795 /Run
00d0: 43 6f 75 6e 74 3a 31 20 Count:1
00d8: 2f 70 72 6f 63 65 73 73 /process
00e0: 5f 67 75 69 64 3a 41 42 _guid:AB
00e8: 42 45 43 42 41 32 2d 46 BECBA2-F
00f0: 36 36 31 2d 34 30 31 34 661-4014
00f8: 2d 39 38 30 33 2d 41 44 -9803-AD
0100: 31 34 32 39 38 38 45 38 142988E8
0108: 36 44 20 20 20 20 20 20 6D
0110: 2d 20 55 73 65 72 3a 20 - User:
0118: 42 52 52 4a 2d 50 4c 4e BRRJ-PLN
0120: 45 54 5c 6a 62 72 6f 77 ET\jbrow
0128: 6e 20 20 20 20 20 20 20 n
0130: 2d 20 53 69 64 3a 20 20 - Sid:
0138: 53 2d 31 2d 35 2d 32 31 S-1-5-21
0140: 2d 31 34 37 33 35 36 33 -1473563
0148: 39 36 2d 31 39 35 39 38 96-19598
0150: 38 35 33 36 34 2d 31 32 85364-12
0158: 32 31 37 33 38 30 34 39 21738049
0160: 2d 35 30 30 20 20 20 20 -500
****************************

Event Type: Error
Event Source: EventSystem
Event Category: (51)
Event ID: 4609
Date: 12/2/2008
Time: 12:00:25 PM
User: N/A
Computer: BRRJ-PLNET
Description:
The COM+ Event System detected a bad return code during its internal processing. HRESULT was 80070057 from line 64 of d:\nt\com\complus\src\events\tier1\subscription.cpp. Please contact Microsoft Product Support Services to report this error.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.




I don't know what else to do to fix this need assistance thanks.

 

Hello dlindner,

Thank you for choosing Acronis Remote Server Backup Software.

We are sorry for delayed response.

It's possible that there is a problem with Windows COM+. To check that, first please make sure the following two services are running:

- COM+ System Application;
- Distributed Transaction Coordinator;

Click Start -> Run and type in services.msc to get the list of services.

If noth started, then please check that COM+ is not broken by opening it manually (Control Panel -> Administrative Tools -> Component Services -> Computers -> My Computer -> COM+ Applications -> System Application). If at any of the steps there appears an error message, then COM+ Application is broken.

If that's not the case, please collect some information to let us investigate the problem thoroughly:

Please create Windows System Information as it is described in Acronis Help Post.

Please create an export of Windows Event Log.

Please also clarify the content of C:\sqlbkup\sqlstop.cmd - there seems to be error during its execution. Perhaps some of the services fail to stop, which prevents the respective drives/partitions from being backed up.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

Thank you.
--
Marat Setdikov