Backup jobs hang daily

Discussion in 'Acronis True Image Product Line' started by dlindner, Dec 2, 2008.

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  1. dlindner

    dlindner Registered Member

    Joined:
    Jun 13, 2006
    Posts:
    7
    -Windows Server 2003 Standard Edition SP2
    -Acronis True Image agent 9.5.8163
    -Acronis True Image Echo Enterprise server 9.5.8163
    -Acronis True Image management console build 8,163
    (installed on Windows XP Pro SP3 workstation)

    About 2 weeks ago my Windows 2003 Std SP2 server which has daily Acronis backjob jobs scheduled suddenly stopped e-mailing me notifications. After reviewing the issue I determined the backup jobs were hanging and not completing. At first the jobs hung at 9% and would produce no errors in the event viewer. Restarting the server would stop the job and produce a corrupted tib.

    I first updated the management console from 8,018 to 8,163 then uninstalled the agent from the server and re-deployed 8,163. Now when I try and run a backup job it appears to run to 100% on the C drive, then the job hangs without completing. The other hard drives do not even get accessed. Here is the event log from the management console:

    1 Information 100 2 (0x640002) 12/2/2008 12:00:02 PM The "Tues." operation started
    2 Information 1 503 (0x010F7) 12/2/2008 12:00:06 PM Analyzing partition 0-0...
    3 Information 1 503 (0x010F7) 12/2/2008 12:00:07 PM Analyzing partition C:...
    4 Information 1 503 (0x010F7) 12/2/2008 12:00:07 PM Analyzing partition E:...
    5 Information 1 503 (0x010F7) 12/2/2008 12:00:07 PM Analyzing partition 0-0...
    6 Information 1 503 (0x010F7) 12/2/2008 12:00:07 PM Analyzing partition D:...
    7 Warning! 100 11 (0x64000B) 12/2/2008 12:00:08 PM Priority changed to Low priority
    8 Error 1 1,024 (0x10400) 12/2/2008 12:00:13 PM Child process has exited with code 1
    9 Information 100 134 (0x640086) 12/2/2008 12:00:13 PM Execution of user command succeeded: C:\sqlbkup\sqlstop.cmd
    10 Information 1 503 (0x010F7) 12/2/2008 12:00:13 PM Analyzing partition C:...
    11 Information 1 503 (0x010F7) 12/2/2008 12:00:13 PM Analyzing partition E:...
    12 Information 1 503 (0x010F7) 12/2/2008 12:00:13 PM Analyzing partition D:...
    13 Information 1 1,008 (0x103F0) 12/2/2008 12:00:18 PM Create Full Backup Archive From: Disk 1, Disk 2 To file: "\\brrj-backup1\backup\brrj-plnet\Tuesday.tib" Compression: Normal Description: "full backup of c-d-e drives"
    14 Information 1 504 (0x101F8 ) 12/2/2008 12:00:18 PM Pending operation 135 started: "Creating partition image"
    15 Information 1 506 (0x101FA) 12/2/2008 12:00:25 PM Locking partition C:...
    16 Information 1 504 (0x101F8 ) 12/2/2008 12:02:01 PM Pending operation 135 started: "Creating partition image"


    In the event viewer on the server the application log now shows the following errors:

    ********************************
    Event Type: Error
    Event Source: EventSystem
    Event Category: (51)
    Event ID: 4609
    Date: 12/2/2008
    Time: 12:00:25 PM
    User: N/A
    Computer: BRRJ-PLNET
    Description:
    The COM+ Event System detected a bad return code during its internal processing. HRESULT was 80070534 from line 163 of d:\nt\com\complus\src\events\tier2\security.cpp. Please contact Microsoft Product Support Services to report this error.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    ********************************

    Event Type: Error
    Event Source: VSS
    Event Category: None
    Event ID: 8193
    Date: 12/2/2008
    Time: 12:00:25 PM
    User: N/A
    Computer: BRRJ-PLNET
    Description:
    Volume Shadow Copy Service error: Unexpected error calling routine IMultiInterfaceEventControl::GetSubscriptions. hr = 0x80040206.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 2d 20 43 6f 64 65 3a 20 - Code:
    0008: 20 49 4e 43 53 45 43 48 INCSECH
    0010: 30 30 30 30 30 33 31 37 00000317
    0018: 2d 20 43 61 6c 6c 3a 20 - Call:
    0020: 20 49 4e 43 53 45 43 48 INCSECH
    0028: 30 30 30 30 30 32 39 32 00000292
    0030: 2d 20 50 49 44 3a 20 20 - PID:
    0038: 30 30 30 30 35 38 39 36 00005896
    0040: 2d 20 54 49 44 3a 20 20 - TID:
    0048: 30 30 30 30 31 39 37 32 00001972
    0050: 2d 20 43 4d 44 3a 20 20 - CMD:
    0058: 54 72 75 65 49 6d 61 67 TrueImag
    0060: 65 53 65 72 76 69 63 65 eService
    0068: 2e 65 78 65 20 2f 64 75 .exe /du
    0070: 6d 6d 79 20 2f 73 63 72 mmy /scr
    0078: 69 70 74 3a 38 31 32 41 ipt:812A
    0080: 44 46 45 41 2d 42 45 44 DFEA-BED
    0088: 34 2d 34 46 46 43 2d 42 4-4FFC-B
    0090: 32 31 43 2d 34 34 34 33 21C-4443
    0098: 39 44 42 35 32 37 39 35 9DB52795
    00a0: 20 2f 75 75 69 64 3a 38 /uuid:8
    00a8: 31 32 41 44 46 45 41 2d 12ADFEA-
    00b0: 42 45 44 34 2d 34 46 46 BED4-4FF
    00b8: 43 2d 42 32 31 43 2d 34 C-B21C-4
    00c0: 34 34 33 39 44 42 35 32 4439DB52
    00c8: 37 39 35 20 2f 52 75 6e 795 /Run
    00d0: 43 6f 75 6e 74 3a 31 20 Count:1
    00d8: 2f 70 72 6f 63 65 73 73 /process
    00e0: 5f 67 75 69 64 3a 41 42 _guid:AB
    00e8: 42 45 43 42 41 32 2d 46 BECBA2-F
    00f0: 36 36 31 2d 34 30 31 34 661-4014
    00f8: 2d 39 38 30 33 2d 41 44 -9803-AD
    0100: 31 34 32 39 38 38 45 38 142988E8
    0108: 36 44 20 20 20 20 20 20 6D
    0110: 2d 20 55 73 65 72 3a 20 - User:
    0118: 42 52 52 4a 2d 50 4c 4e BRRJ-PLN
    0120: 45 54 5c 6a 62 72 6f 77 ET\jbrow
    0128: 6e 20 20 20 20 20 20 20 n
    0130: 2d 20 53 69 64 3a 20 20 - Sid:
    0138: 53 2d 31 2d 35 2d 32 31 S-1-5-21
    0140: 2d 31 34 37 33 35 36 33 -1473563
    0148: 39 36 2d 31 39 35 39 38 96-19598
    0150: 38 35 33 36 34 2d 31 32 85364-12
    0158: 32 31 37 33 38 30 34 39 21738049
    0160: 2d 35 30 30 20 20 20 20 -500
    ********************************

    Event Type: Error
    Event Source: VSS
    Event Category: None
    Event ID: 12291
    Date: 12/2/2008
    Time: 12:00:25 PM
    User: N/A
    Computer: BRRJ-PLNET
    Description:
    Volume Shadow Copy Service error: Error on creating/using the COM+ Writers publisher interface: IVssWriter::RequestWriterInfo, GatherWriterMetadata [0x8000ffff].

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 2d 20 43 6f 64 65 3a 20 - Code:
    0008: 42 55 45 43 58 4d 4c 43 BUECXMLC
    0010: 30 30 30 30 37 31 38 38 00007188
    0018: 2d 20 43 61 6c 6c 3a 20 - Call:
    0020: 42 55 45 43 58 4d 4c 43 BUECXMLC
    0028: 30 30 30 30 37 31 37 35 00007175
    0030: 2d 20 50 49 44 3a 20 20 - PID:
    0038: 30 30 30 30 35 38 39 36 00005896
    0040: 2d 20 54 49 44 3a 20 20 - TID:
    0048: 30 30 30 30 31 39 37 32 00001972
    0050: 2d 20 43 4d 44 3a 20 20 - CMD:
    0058: 54 72 75 65 49 6d 61 67 TrueImag
    0060: 65 53 65 72 76 69 63 65 eService
    0068: 2e 65 78 65 20 2f 64 75 .exe /du
    0070: 6d 6d 79 20 2f 73 63 72 mmy /scr
    0078: 69 70 74 3a 38 31 32 41 ipt:812A
    0080: 44 46 45 41 2d 42 45 44 DFEA-BED
    0088: 34 2d 34 46 46 43 2d 42 4-4FFC-B
    0090: 32 31 43 2d 34 34 34 33 21C-4443
    0098: 39 44 42 35 32 37 39 35 9DB52795
    00a0: 20 2f 75 75 69 64 3a 38 /uuid:8
    00a8: 31 32 41 44 46 45 41 2d 12ADFEA-
    00b0: 42 45 44 34 2d 34 46 46 BED4-4FF
    00b8: 43 2d 42 32 31 43 2d 34 C-B21C-4
    00c0: 34 34 33 39 44 42 35 32 4439DB52
    00c8: 37 39 35 20 2f 52 75 6e 795 /Run
    00d0: 43 6f 75 6e 74 3a 31 20 Count:1
    00d8: 2f 70 72 6f 63 65 73 73 /process
    00e0: 5f 67 75 69 64 3a 41 42 _guid:AB
    00e8: 42 45 43 42 41 32 2d 46 BECBA2-F
    00f0: 36 36 31 2d 34 30 31 34 661-4014
    00f8: 2d 39 38 30 33 2d 41 44 -9803-AD
    0100: 31 34 32 39 38 38 45 38 142988E8
    0108: 36 44 20 20 20 20 20 20 6D
    0110: 2d 20 55 73 65 72 3a 20 - User:
    0118: 42 52 52 4a 2d 50 4c 4e BRRJ-PLN
    0120: 45 54 5c 6a 62 72 6f 77 ET\jbrow
    0128: 6e 20 20 20 20 20 20 20 n
    0130: 2d 20 53 69 64 3a 20 20 - Sid:
    0138: 53 2d 31 2d 35 2d 32 31 S-1-5-21
    0140: 2d 31 34 37 33 35 36 33 -1473563
    0148: 39 36 2d 31 39 35 39 38 96-19598
    0150: 38 35 33 36 34 2d 31 32 85364-12
    0158: 32 31 37 33 38 30 34 39 21738049
    0160: 2d 35 30 30 20 20 20 20 -500
    ****************************

    Event Type: Error
    Event Source: EventSystem
    Event Category: (51)
    Event ID: 4609
    Date: 12/2/2008
    Time: 12:00:25 PM
    User: N/A
    Computer: BRRJ-PLNET
    Description:
    The COM+ Event System detected a bad return code during its internal processing. HRESULT was 80070057 from line 64 of d:\nt\com\complus\src\events\tier1\subscription.cpp. Please contact Microsoft Product Support Services to report this error.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.




    I don't know what else to do to fix this need assistance thanks.
     

    Attached Files:

    Last edited: Dec 2, 2008
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello dlindner,

    Thank you for choosing Acronis Remote Server Backup Software.

    We are sorry for delayed response.

    It's possible that there is a problem with Windows COM+. To check that, first please make sure the following two services are running:

    - COM+ System Application;
    - Distributed Transaction Coordinator;

    Click Start -> Run and type in services.msc to get the list of services.

    If noth started, then please check that COM+ is not broken by opening it manually (Control Panel -> Administrative Tools -> Component Services -> Computers -> My Computer -> COM+ Applications -> System Application). If at any of the steps there appears an error message, then COM+ Application is broken.

    If that's not the case, please collect some information to let us investigate the problem thoroughly:

    Please create Windows System Information as it is described in Acronis Help Post.

    Please create an export of Windows Event Log.

    Please also clarify the content of C:\sqlbkup\sqlstop.cmd - there seems to be error during its execution. Perhaps some of the services fail to stop, which prevents the respective drives/partitions from being backed up.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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