Yet another Surface Book 2 problem: GPU not detected. Microsoft doesn’t care.

guest · Jul 24, 2018

Yet another Surface Book 2 problem: GPU not detected. Microsoft doesn’t care.
In a situation eerily reminiscent of Surface Pro 4 screen Flickergate, many Surface Book 2 customers complain that the GPU suddenly disappears.
Why doesn’t Microsoft come clean with an answer?
July 24, 2018
https://www.computerworld.com/artic...-gpu-not-detected-microsoft-doesn-t-care.html

[...] the profusely documented tendency of some Surface Pro 4 machines to flicker like fireflies in heat. It took more than a year of complaints and threatened lawsuits before Microsoft finally owned up to the problem and offered refurbished replacements.

Now we’re seeing the customer-neglect pattern once again, this time with Surface Book 2 machines that suddenly forget they have a fancy, extra-cost graphics processing unit.

[...] Marking as "Answered" to raise visibility for now. We will update this response once the fix has been published.
That was on March 19, and we haven’t heard a peep from Microsoft in the last four months.

The official thread is now up to 37 pages, with more than one post about an attorney that may or may not be looking into the problem.
Frankly, I don’t think Microsoft learned anything at all from the Flickergate fiasco
Click to expand...

emmjay · Jul 24, 2018

I don’t know why Microsoft refuses to address legitimate, repeated, massively documented complaints about its Surface devices
Click to expand...

The Surface Division has the worst customer satisfaction rating in the company, yet it is making money hand over fist. Very very profitable. I suppose the yuppies and the power-suits are just brand obsessed.

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Yet another Surface Book 2 problem: GPU not detected. Microsoft doesn’t care.

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Yet another Surface Book 2 problem: GPU not detected. Microsoft doesn’t care.

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