WSA v8.0.0.60 crashing CIS 5.8 version

Discussion in 'Prevx Betas' started by Knighthood, Oct 27, 2011.

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  1. Knighthood

    Knighthood Registered Member

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    For the pass week my PC has been crashing out of the blue with no blue screen of death ( it just reboot automatically ). So today I finally look at the event log and here is what I found.

    Faulting application name: cmdinstall.exe, version: 5.8.15089.2124, time stamp: 0x4e8f3614
    Faulting module name: WRusr.dll, version: 8.0.0.60, time stamp: 0x4e99c866
    Exception code: 0xc0000005
    Fault offset: 0x00012b00
    Faulting process id: 0xccc
    Faulting application start time: 0x01cc94f1fc2d18dd
    Faulting application path: C:\Program Files\COMODO\COMODO Internet Security\cmdinstall.exe
    Faulting module path: C:\Windows\system32\WRusr.dll
    Report Id: 3aa3f8b4-00e5-11e1-a5d7-6cf04909cc4c


    cmdinstall.exe
    5.8.15089.2124
    4e8f3614
    WRusr.dll
    8.0.0.60
    4e99c866
    c0000005
    00012b00
    ccc
    01cc94f1fc2d18dd
    C:\Program Files\COMODO\COMODO Internet Security\cmdinstall.exe
    C:\Windows\system32\WRusr.dll
    3aa3f8b4-00e5-11e1-a5d7-6cf04909cc4c

    Please get me on the fast track to WSA 66 version to see if I still have the problem. Thanks.
     
    Last edited: Oct 27, 2011
  2. Tarnak

    Tarnak Registered Member

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    Sorry, that you are having a problem...

    ...but, I was fast tracked to v8.0.0.66, yesterday! :) :D

    And, also have installed KPCD as per my posts in the relevant section...and it is running sweet with WSA.

    P.S. I have never tried CIS ;)
     
  3. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Nothing relevant to crashing has changed between .60 and .66. Could you see if a memory dump was stored and send that to us so that we can take a look?

    Additionally, are you seeing these crashes occurring constantly or under a certain set of scenarios that we could try to reproduce?

    Thanks!
     
  4. Knighthood

    Knighthood Registered Member

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    My CCleaner automatically delete it daily and so I just uncheck it so that I can get the next minidump ( that is what you are talking about right ? ) when it crash the next time. It seem to do it within 10 mins of startup in the past if it was going to crash at all.
     
  5. Knighthood

    Knighthood Registered Member

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    I just updated Zemana AntiLogger 1.9.2.799 to version

    Zemana AntiLogger 1.9.2.803 Friday, October 28, 2011 3:13 AM
    Improved driver stability
    Fixed BSOD under certain conditions
    Fixed some incompatibilities with DesktopOK software

    Although I doubt this was the problem but still head up that one of their fixes is
    " Fixed BSOD under certain conditions "
     
  6. Knighthood

    Knighthood Registered Member

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    It just crashed again today while browsing the web site. It turn out that Zemana Antilogger crashed at 11:29 am and then CIS and WSA at 11:31 am. I assume that the 1st crash is the root of the problem and it just snowball from there. Again there was no minidump for there was no BSOD unless there is a dump someplace else in the system ? ( I was looking at windows/minidump )
     
  7. Knighthood

    Knighthood Registered Member

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    I should have assume nothing for CIS did crash on WSA WRusr.dll. Please look into this and talk to CIS if needed so that WSA and CIS are compilable. It look like you are not allowing CIS to read WRusr.dll and causing it to crash. In WSA, I just added CIS in Protected Applications with a check mark in protect mode. We'll see if I take a hit again.
     
    Last edited: Nov 6, 2011
  8. Knighthood

    Knighthood Registered Member

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    There is no error message in my reliability monitor so far today. If it hold out until tomorrow, this would be the 1st day with zero critical event. The last time this happen was on 10/13/11. The earliest week or longer critical event free was on 8/26/11 - 9/14/11. It was adding cmdagent.exe and cmdinstall.exe in WSA protect mode that did the trick.
     
  9. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Could you write into our support inbox so that they can whitelist your local software? That would likely solve this problem - I suspect CIS is being monitored by WSA and it isn't appreciating the code running within it.

    Thank you!
     
  10. Knighthood

    Knighthood Registered Member

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    It has not crashed since I added cmdagent.exe and cmdinstall.exe in WSA protect mode.
     
  11. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    :thumb: Thanks for the update!
     
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