But what else would they be doing but hiding all the infections they have to be getting according to the tests? If you have several million users on Webroot, and several million users on any other given product, and there are X many complaints about infections a day from another product with a 99% detection rate, wouldn't it make sense that if Webroot only has 92% like a test claims (8% failure compared to 1% failure), then there should be eight times as many people complaining about infections. In fact, with pretty much every other product, you can see infection complaints along the lines of relative failure per million users. So if two products have a 98% success rate and one has 1 million users and the other has 2 million, the higher-used one has about twice as many complaints. If one has 96% and one has 98% and they both have the same user base, the 96% has twice as many complaints. That means to avoid complaints, you either have fewer users, or fewer failures per million users. Webroot still has users counted in the millions (after all, the product checks in to do its work at all, so they have a solid daily and ongoing count), so with a high failure rate, they should have a HUGE complaint rate. But they don't have a huge complaint rate. Not even on forums they can't be accused of deleting posts on. So why, with millions of people using Webroot, are there so few complaints about infections? We know that with the claim of a high failure rate, there should be dozens or even hundreds of complaints per week, but they are very much lacking.