wsa mobile

Discussion in 'Prevx Releases' started by brihy1, Oct 21, 2011.

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  1. brihy1

    brihy1 Registered Member

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    usa
    since i cant use support option from gui ill ask here.i have wsa complete,how do i install my copy of wsa mobile premier(i believe comes with the license)to my android?i thought i installed(must be free version) but it says on my phone to upgrade to premier?
     
  2. Techfox1976

    Techfox1976 Registered Member

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    The Mobile Complete mobile part isn't done yet. Webroot has asked customers to be patient because they found some bugs last minute and don't want to release it with bugs. So we're hoping to see it next week since it got delayed from this week.

    You might want to peek at https://forums.webroot.com/ for Webroot's mobile stuff.
     
  3. brihy1

    brihy1 Registered Member

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    thanks for the info
     
    Last edited: Oct 21, 2011
  4. Technic

    Technic Registered Member

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    Wake up there! Please.

    I installed WSAC mobile via Market. It does not accept my login credentials.

    Then I installed Webroot Security & Antivirus, accepts my login data, BUT asks more money, 15 euros! What a heck and mess. :p

    WSA PC console does not reckon any Android phone. Pffftttt. As usual. *puppy*
     
  5. Triple Helix

    Triple Helix Webroot Product Advisor

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    Re: Wake up there! Please.

    Please contact WSA support https://www.webrootanywhere.com/servicewelcome.asp? as it's best way to get this issue corrected.

    Thanks,

    TH
     
  6. Techfox1976

    Techfox1976 Registered Member

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    Re: Wake up there! Please.

    You gotta use the "Complete" version (The other is the standalone).

    For logon credentials, make sure you're using the same ones you use for my.webrootanywhere.com and if you used to have an old keycode that was 100% letters, use that instead of the converted one. You can also get better (And usually quicker) mobile help at the Webroot mobile forums: https://forums.webroot.com/
     
  7. Techfox1976

    Techfox1976 Registered Member

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    Re: Wake up there! Please.

    Hey TH, I've been told that the Webroot Mobile Forums is the best way to get stuff taken care of with mobile. Something about product managers and QA managers and advanced techs watching that forum, so it gets dealt with faster.
     
  8. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Re: Wake up there! Please.

    I think there might also be a different download for what you're looking for - could you see if there is a different app of Webroot SecureAnywhere specifically? The mobile forum will definitely be a better place as those developers are constantly monitoring it there :)
     
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