WSA Clean-up guarantee

Discussion in 'Prevx Releases' started by overangry, Nov 29, 2011.

Thread Status:
Not open for further replies.
  1. overangry

    overangry Registered Member

    Joined:
    Apr 4, 2009
    Posts:
    309
    Haven't seen this asked yet.
    I know that WSA support will clean up an infected system where it has been bypassed, free of charge.

    Does this guarantee also apply for the WSA mobile version?
     
  2. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    I think it may be more difficult to clean up a mobile device (fewer remote access options) but I'm sure our team will work to correct any issue if it comes up. Our mentality with Prevx and Webroot has always been that if we can fix a cleanup issue by spending the time with a single user, it is worthwhile as we can then use the same approach for other users and hopefully automate it in the product.
     
  3. overangry

    overangry Registered Member

    Joined:
    Apr 4, 2009
    Posts:
    309
    Thanks for the quick response Joe.

    One more question. My son does his banking over his mobile phone, I have warned him against this.
    Is there an identity shield in the mobile version, one that will offer the same or equal protection?

    I ask, because more and more websites previously viewed on a desktop, are now being accessed via a mobile device,
    many are password secured sites, email, banking ect.
     
  4. Techfox1976

    Techfox1976 Registered Member

    Joined:
    Jul 22, 2010
    Posts:
    749
    Unless the phone is a rooted Android phone, the only threat to online banking on the phone is going to the wrong website or connecting to a malicious WiFi link. The Secure Browsing app in SecureAnywhere Complete for the Android and the Secure Browsing app for iOS help against both of these.
     
Thread Status:
Not open for further replies.