WSA blocking beta versions of Firefox

I use the beta build of Firefox, and noticed after updating today, the program would not open. I then tried downloading and installing the Aurora build, and it also will not open. I didn't see anything in WSAs quarantine, but for the heck of it I shut WSA down. Then both Firefox beta and Aurora open fine. Anyone else have this issue?

 

Yes. I had probably the exact same problem (FF 14 beta 6 not starting on Win7) on three different systems where WRSA Essentials was running. But I didn't make that connection and so I re-installed FF 13 final again which has no problems starting. Since WRSA is my only AV solution right now I won't shut it down, so not tested here. - Frankly I thought it would be a bug in FF 14 beta 6. - Would be great if we could use FF 14 soon with WRSA.

 

If I restart WSA, the versions of Firefox won't open again. When I close WSA, no issues. Bummer for WSA.

 

Could you try changing Firefox from Protect to Allow in the identity shield? I suspect because it isn't whitelisted, it could be causing problems. We don't officially support the nightly builds of Firefox so you may need to move onto the official release channel if possible.

 

I don't use the nightly builds. I use the beta releases, which are many versions behind aurora and nightly builds.

I moved anything Firefox related from protect to allow which seems to fix the issue.

 

I am now using Firefox 14 beta 7 (in fact 2nd beta) and I also had to switch "protect" to "allow" in identity/privacy shield settings. Otherwise firefox would not start. - I really would like to use firefox beta versions (not aurora!) while being fully protected by WRSA at the same time. So please, Webroot, please take a look at firefox 14 beta (you have to do it anyway sooner or later!) and make WRSA compatible with this or the next beta version.

 

Joe already replied:

TH

 

I've reproduced this here myself and will definitely be looking into it shortly. In the meantime, changing it to Allow is the best solution.

 

@ TripleHelix: JFYI .. I am not blind and therefore know exactly what Joe wrote! - I guess you simply don't understand that beta versions are NOT "nightly builds" - which he mentioned - and even if they were I'd use my right as a customer to tell Webroot about my wish.

@ Joe: Thanks for your answer. I am looking forward to a new version and hope I don't forget to switch back to "protect" then. - Firefox 14 btw is running great and *very* fast here as is of course WRSA, I like it both very much, system feels snappy like happy fish in water so to speak.

 

Well I will say the same thing when we just started using Prevx with SafeOnline Joe said that Beta builds will not be considered until they are fully released! I don't know if that is the policy now?

TH

 

Please don't say always the same things especially if you quote them from ages ago (SafeOnline? ) and if there ARE much more recent statements from Joe (in this thread!) which quite explicitly do NOT mention beta versions (only nightly builds). I think he knows what he is (not) talking about, right? Thanks.

I guess you didn't notice so far (or forgot again while quoting ancient sentences from 2 years ago?) that in the meantime there was a huge change in release cycle (Firefox), it's now called rapid and every 6 weeks or so there is a MAJOR (at least by number) update. So of course there are no big changes anymore from beta to beta and also time is short to prepare compatibility (AV software) with the new major version if there sometimes are some slightly bigger changes as it is obviously the case with 13 -> 14 (protected mode? Whatever the reason is-> WRSA is not fully compatible with v14b7 right now).

The only important thing anyway is: Joe said he is looking into it and so I am sure all will be working fine again soon.

 

You just don't get it! I'm using the latest release of Opera 12 and Java, Flash don't work unless I lower the HTTP & HTTPS settings to low so I contacted WSA support to get the files whitlisted because I want to be able to run HTTP & HTTPS on Max settings so like I'm trying to say is that they should concentrate on Released versions instead of Beta versions! Also FF 13.0.1 works great! IMO

TH

 

The issue here will end up occurring in the released version as well so we'll have it fixed in the next WSA update.