Worrying AV Warning for no reason

Discussion in 'ESET NOD32 Antivirus' started by northridge, Mar 27, 2012.

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  1. northridge

    northridge Registered Member

    Joined:
    Jun 10, 2010
    Posts:
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    Connected to the net but not accessing, Eset AV on, Comodo free FW on, and I get a red Eset message saying "Invalid Username and Password"
    I was not doing anything with my Av at the time.

    This is extremely worrying because I recently had a Backdoor infection.
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    If you have a Username/Password entered in the advanced update setup (F5), what message do you get when you click Help and Support -> Verify license validity?
     
  3. northridge

    northridge Registered Member

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    Jun 10, 2010
    Posts:
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    I´m afraid I not seeing this --- Verify license validity --- under Help and Support.
    When I open the username and password dialogue the details are present and it accepts my "Ok".

    Could you explain better how to find what you need to know?
     
  4. Janus

    Janus Registered Member

    Joined:
    Jan 2, 2012
    Posts:
    588
    Location:
    Europe - Denmark .
    Hi
    Here you go, " Verify license validity"
     

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  5. northridge

    northridge Registered Member

    Joined:
    Jun 10, 2010
    Posts:
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    Now I see our difference.
    I have Anti Virus 5 and you have Smart Security 5. AV4 doesnt have the item you showed as Number 2.

    I received the message a second time yesterday.
    I think I shall make an official support request.

    Thank you for your help.
     
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