Wireless Mouse & Keyboard Not Working with Boot Disk

Discussion in 'Acronis True Image Product Line' started by buzzmag, Mar 21, 2008.

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  1. buzzmag

    buzzmag Registered Member

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    Running Vista Home Premium with wireless mouse & wireless keyboard. Neither functions at the boot disk's start screen. The boot disk was created with all options. Tried a USB mouse but that didn't work either.

    Searched this forum but no help there. Any suggestions?
     
  2. MudCrab

    MudCrab Imaging Specialist

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    Have you tried the Full Mode F11 quiet usbmouse=off option?
     
  3. buzzmag

    buzzmag Registered Member

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    MudCrab,

    I'll try that now.
     
  4. buzzmag

    buzzmag Registered Member

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    I'll try that. Is that simply a matter of pressing F11 at the Acronis start page?
     
  5. MudCrab

    MudCrab Imaging Specialist

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    When you boot the TI CD and get to the main menu (where you select TI Full, TI Safe, etc.), press F11 and enter the command in the box. Close the box and start TI in Full mode.
     
  6. buzzmag

    buzzmag Registered Member

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    Tried that but pressing F11 did nothing. Still no mouse or keyboard.
     
  7. MudCrab

    MudCrab Imaging Specialist

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    If you're using TI 11, you can set the F11 options when you create the CD (there is a page in the Media Builder Wizard) and set the timeout value to automatically start TI Full mode after a few seconds. That might let you get past the boot menu and see if TI will find your hardware once it's booted into the program.
     
  8. buzzmag

    buzzmag Registered Member

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    Tried that but still no mouse or keyboard. The only difference was a mouse pointer appeared but the mouse had no control over it.
     
  9. MudCrab

    MudCrab Imaging Specialist

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    Does your computer's BIOS have a "Legacy USB" option? If so, you might try changing the setting and seeing if that makes any difference.
     
  10. buzzmag

    buzzmag Registered Member

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    Yes it does. Tried disabling but had no affect. Coincidentally, that's a suggestion made by an Acronis support in an old post. Found it after I posted here.
     
  11. buzzmag

    buzzmag Registered Member

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    Re: Wireless Mouse & Keyboard Not Working with Boot Disk (Resolved)

    MudCrab,

    Finally got a boot disk to work. I included only the ATI 11 Home (Full Version) and used automatic. It took 40 to 50 secomnds before it went to the Startup Recovery Screen but it worked.

    Here's the F11.cfg text:
    ----------------------------------------------------
    [start]
    echo Starting Acronis True Image...
    initrd ramdisk.dat /s
    kernel kernel.dat quiet
    quiet on
    mbrcrcs on
    vga vesa

    [continue]
    sysboot /active

    [bootmgr]
    echo Press F11 for Acronis Startup Recovery Manager...
    default continue
    delay 30
    bootmenu 389
    ---------------------------------------------------------
    Can you tell me what the numbers 30 and 389 mean listed next to delay and bootmenu? Are they delay times in seconds?
     
  12. MudCrab

    MudCrab Imaging Specialist

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    Re: Wireless Mouse & Keyboard Not Working with Boot Disk (Resolved)

    What timeout value did you put for the Automatic Start?

    The F11.cfg file matches mine exactly and I don't have any Automatic Start or Timeout set. Those settings are probably saved elsewhere.

    The delay is in tenths of a second (30 = 3 seconds) and refers to the amount of the the message is displayed on the screen (see here). Though, when used from the CD as opposed to the ARM, it may do something else.

    bootmenu probably refers to the bootmenu.exe program on the CD. I don't know what the 389 value means.
     
  13. buzzmag

    buzzmag Registered Member

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    Re: Wireless Mouse & Keyboard Not Working with Boot Disk (Resolved)

    I used a timeout value of 5 for Auto Start which didn't appear to have any affect on the length of time before it started.

    The F11.cfg file matches those on all other disks I made and, as you mentioned, the settings are obviously saved elsewhere.

    In any event, thanks for pointing me in the right direction. The Acronis help files really don't go into detail about making recovery disks.
     
  14. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello buzzmag,

    Thank you for choosing Acronis Disk Backup Software.

    We recommend you to submit a request for technical support. Attach all information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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