Windows Restarts at Startup

Discussion in 'ESET Smart Security' started by kkc7979, Jun 18, 2011.

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  1. kkc7979

    kkc7979 Registered Member

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    I recently re-upped my subscription with ESET. I bought a 3-user license. After entering the username and password I ran the update so that I would have the current virus definitions. After updating ESET my PC immediately restarted and now continuously restarts at the startup screen as soon as the ESET logo appears. I have tried go into safe mode and uninstalling and reinstalling ESET and the same thing happens. Any help would be greatly appreciated.

    ESET Smart Security 4.2.71.2
    virus database 5781 (20110112)
     
  2. Cudni

    Cudni Global Moderator

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    if Eset is deinstalled does the comp crash still?
     
  3. kkc7979

    kkc7979 Registered Member

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    No....after I uninstalled ESET the comp ran fine. Unprotected, but fine. By the way forgot to post running Windows XP SP3. Right now I disabled it in services.msc.
     
  4. toxinon12345

    toxinon12345 Registered Member

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    You have disabled eset service, what happens when trying to scan the system with ECLS?

    Or run eset sys inspector
     
  5. kkc7979

    kkc7979 Registered Member

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    Sys Inspector gives me the same error....results in BSOD.

    Message:
    stop: 0x0000008E (0xC0000005, 0xB9F0B457, 0xBA51B48C, 0x00000000)

    SCSIPORT.SYS - Address B9F0B457 base at B9F0B000 Datestamp 4802539d
     
  6. kkc7979

    kkc7979 Registered Member

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    Found the culprit....Under SCSI and RAID controllers I disabled IVI Virtualdrv SCSI controller. My system seems to be running fine. I don't have any scsi drives(all my drives are SATA). Do I need this controller or can I leave it disabled?
     
  7. Marcos

    Marcos Eset Staff Account

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    Perhaps you're using an older version of the virtual SCSI controller driver which contains a bug that manifests in conjunction with the ESET SD driver or Anti-Stealth. If there's no newer version of the driver that you could try installing leave it disabled as long as you don't experience any issues.
     
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