Windows Process disturbs ATI 11?

Discussion in 'Acronis True Image Product Line' started by acronosaurus, Sep 23, 2008.

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  1. acronosaurus

    acronosaurus Registered Member

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    Hi,

    I can start Acronis True Image 11 Home (8105) in the "restricted Mode" (F8 on WinXP-startup) without problems.

    PROBLEM: not distributed link tracking client!
    But if I start WinXP normally and then ATI 11 its analyzing the disks partitions
    for a very long time (30min or more).

    So there seems to be a process that disturbs ATI 11 and its not the
    "distributed link tracking client", because i'm not having this process running
    as I far as I can see.

    QUESTION:
    WHAT CAN IT BE?

    Thanks for your advices


    acronosaurus
     
  2. shieber

    shieber Registered Member

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    It's a prob in ATI11. Probalby won't be fixed in ATI11. We'll have to wait and see if ATI12 (aka ATI 2009) is any better.
     
  3. acronosaurus

    acronosaurus Registered Member

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    First thanks for your comment!

    Am I understanding you right that there is no way for me to get this problem
    solved with closing a specific process because I already have wasted some time on that?
     
  4. Xpilot

    Xpilot Registered Member

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    Disabling "Distributed link tracking client" in Windows Services will solve this particular problem.

    Xpilot
     
  5. acronosaurus

    acronosaurus Registered Member

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    @Xpilot:

    I've written that there is NO "Distributed link tracking client" ACTIVE and
    I have an even longer delayed partition analysis >30min.

    I don't even have a service called "Distributed link tracking client" or is it
    invisible in the WinXP-Services-Management?
     
  6. acronosaurus

    acronosaurus Registered Member

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    I'm sorry. I've always watched for a Service its called "Distributed Link Tracking Client" but now I've seen that in German called
    "Verwaltung logischer Datenträger" and in the Task Manager its a "svchost" process with the
    paramaters "-k netsvcs".

    QUESTION:
    But in the "restricted Mode" (F8 on WinXP-startup) this service is also loaded
    but there is no problem with it so why is this service making problems in the
    normal WinXP mode?
     
  7. acronosaurus

    acronosaurus Registered Member

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    I've made a fault!

    I really don't have a service called "Distributed Link Tracking Client"!!!

    I've seen that there are more services running with the command

    svchost -k netsvcs


    so its not only meant for the "Distributed Link Tracking Client".


    Does anyone know something other that's creating a delayed partition analysis? :(


    acronosaurus
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
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    25,885
    Hello acronosaurus,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    Please download the latest version of Acronis drivers and install it with disabled logging.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    - Reinstall Acronis drivers with enabled logging;
    - Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please also check if Windows event log reports any errors during the long analyze time.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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