Windows not shutting down

Discussion in 'Other Acronis Products' started by digicammad, Dec 9, 2005.

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  1. digicammad

    digicammad Registered Member

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    I've recently installed Privacy Manager and since then my system won't shutdown, I have to power it off instead. I'm running XP Home sp2.

    Any advice would be welcome. o_O o_O
     
  2. vlodek

    vlodek Registered Member

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    Not sure which version have you installed 8.0 or 9.0. I had similar problem with version 8.0. XP Home SP2 wouldn't shutdown but it didn't freeze so I could go to Start, Shut Down again and then I was getting “Acronis Scheduler2 Helper – not responding”, so I went End Now, and then there was another one like: “Privacy expert.e not responding” so again I went End Now – after that Windows could shutdown normally. With the latest update to version 9.0 things went worse – my system keeps rebooting and it is not possible to uninstall the application in Safe Mode neither.
     
  3. Shahin

    Shahin Registered Member

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    Acronis Malware Shield Service causes this problem.
    Go to Control panel\administrative tools and then services, stop "Acronis Malware Shield Service" and change it's startup type to "manual" till acronis fix this problemo_O
    attention: Spyware shield does not works when you done it.
     
  4. TheQuest

    TheQuest Registered Member

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    Hi, Shahin

    I beg to differ.

    I have AMSS running, along with other HIP App's i.e ProcessGuard, AppDefend and RegDefend, [RD not a HIP, but near as good as] on an XP OS.

    And I can shut down 7seconds and or do a restart full cycle 28seconds.

    So I do not think AMSS is digicammad main problem.

    What I do not have running as a service [I set it to disabled in services] is Acronis Scheduler2 Service.

    Take Care,
    TheQuest :cool:
     
  5. Shahin

    Shahin Registered Member

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    hi thequest

    if you disabled AMSS Service you should not have problem while shutting down windows.
    AMSS prevents User Profile From unloading from memory so windows can not shut down.

    take care
    bye
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello digicammad,

    Please accept our apologies for the delay with the response.

    Thank you for choosing Acronis Internet Privacy and Antispyware Software.

    Please boot in Windows safe mode and create Windows System Information as it is described in Acronis Help Post.

    Please submit a request for technical support. Attach the collected file to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread.

    We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Kirill Omelchenko
     
  7. Shahin

    Shahin Registered Member

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    hello
    won't acronis solve this problem.almost maware shield is useless because after loading it windows can not shutdown and hangs on "Windows is shutting down" screen.
    malware shield prevent User registry from unloading.
    WHEN will you solve it:mad:
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

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  9. Shahin

    Shahin Registered Member

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    hello
    i have done all this useless, but nothing happened.:mad:
    acronis completely forgot this problem.
     
  10. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Shahin,

    Could you please let me know your Acronis request # which was sent to you in autoreply to your letter? I will find out how the investigation of your issue is going.

    Thank you.
    --
    Kirill Omelchenko
     
  11. Shahin

    Shahin Registered Member

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    I have forgotten request #:doubt:
     
  12. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Shahin,

    Could you please send me a Private Message containing your e-mail address? I will be able to find your request using it.

    Thank you.
    --
    Kirill Omelchenko
     
  13. reader57

    reader57 Registered Member

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    I'm in the process of setting up a new system and also installed the Privacy Suite (version 9.0).
    It gave me the same kind of problem.
    My system shut down, but much slower than earlier, and I got an error message in the Event Viewer about problems with releasing the classes part of the registry.

    After uninstalling the Privacy Suite everything went back to normal.

    I do hope someone can find a solution to this, or at least - post an explanation.
     
  14. Acronis Support

    Acronis Support Acronis Support Staff

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  15. Kremmen

    Kremmen Registered Member

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    I had exactly the same problem when I upgraded to PE9

    I bit the bullet and took it off completely, never had a problem since. PE8 Spyware shield was OK but the new Malware Shield definately, as stated above, stopped the User Profile from being unloaded, hence the hang at shutdown.
     
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