windows logon failed

Discussion in 'ESET NOD32 Antivirus' started by dmcg, Apr 14, 2011.

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  1. dmcg

    dmcg Registered Member

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    I have install ESET on my daughters laptop. As far as I know nothing else has changed. She now cannot logon to her machine. The initial logon is failing. I am not sure if she was able to logon immediately afterward or not. I am not happy with the ESET support, there is no provision for immediate support. She is in college and has work to do for tomorrow, this is a minor crisis. I cannot determine of this is ESET or a Windows problem. Any assistance would be appreciated.
     
  2. Thankful

    Thankful Savings Monitor

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  3. dmcg

    dmcg Registered Member

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    McAfee was uninstalled. As far as I know there was no other AV sw. It did not appear to have any MS AV. This is a fairly new Dell machine running Windows 7 and whatever the latest ESET release that was available today. We are in a bit of a panic due to school work due tomorrow. I'll try to follow your link, thanks.
     
  4. dmcg

    dmcg Registered Member

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    Teenager and computer have exited the building. To be completed in the morning. Thanks for the assistance
     
  5. dmcg

    dmcg Registered Member

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    i've tried the safe mode and the computer will not open normally. it comes with the same message "user profile failed service failed the logon. user profile cannot be loaded. help please
     
  6. Nerimash

    Nerimash Registered Member

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    Try to run repair with your copy of Microsoft Windows.

    1. Insert installation CD/DVD and boot from it.
    2. Accept the EULA. And select Repair(R button) with your existing Operation System.
     
  7. Thankful

    Thankful Savings Monitor

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  8. dmcg

    dmcg Registered Member

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    Great now im logged in and i get a message from eset saying error communications with kernel. does this mean eset has been removed because i can't find it in ALL programs.
     
  9. Thankful

    Thankful Savings Monitor

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    Last edited: Apr 15, 2011
  10. tony_m

    tony_m Eset Staff Account

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  11. siljaline

    siljaline Former Poster

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    Re-set TCP/IP connectivity, if required, after running manual removal utility.
     
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