Windows 7 x64 Bluescreen crashes after clean install of ESS 5.2.9.1

Discussion in 'ESET Smart Security' started by ACCPresidentLB, Jun 6, 2012.

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  1. ACCPresidentLB

    ACCPresidentLB Registered Member

    Joined:
    Jun 6, 2012
    Posts:
    4
    Location:
    USA
    Hello all,

    Upon surfing yesterday, I was notified by ESS 5.0.95 that there was an application update. I began updating & while doing so I decided to download the offline installer and clean install the new version. I uninstalled 5.0.95, rebooted, and then installed 5.2.9.1, & another reboot. After a hr. or 2, I started to receive Bluescreen crashes that are stating that the crashes are due to a driver. Since the only software I changed yesterday was ESS, I have to conclude there is an issue w/ the drivers in this version of ESS. Can someone confirm this for me? I'm currently going to uninstall 5.2.9.1 & start Beta testing ESS 6.0, I'm confident that there are no other issues with this machine that could have cause this problem, therefore, beta testing 6.0 isn't an issue. I attempted to determine when 5.2.9.1 was released, w/o success, w/ my thinking that ESET may not be aware of this issue, thus is why I'm bringing this to attention. Should I have the same issue w/ ESS 6.0, I will inform you via this thread. I'm running Windows 7 Ultimate x64 version 6.1.7601 SP1 Build 7601 on a Toshiba Satellite P505D, if you need additional information, please request & I'll attempt to supply it for you.

    Thanks,
    ACCPresidentLB
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,419
    Could you compress and upload the dump generated upon BSOD somewhere and PM me the download link?
     
  3. ACCPresidentLB

    ACCPresidentLB Registered Member

    Joined:
    Jun 6, 2012
    Posts:
    4
    Location:
    USA
    Hello Macros,

    I'm pretty computer savvy, however, I really don't know where the dump would have went to. If ya can give me a path to where to find the dump, & hopefully my maintenance softwares haven't clean it away, I'd be more than happy to upload it for ya review. ESS has always been an awesome security software for me, & if there's anyway I can assist in the improvement, I'm there to help. I did install ESS 6.0 Beta, & thus far, I'm highly impressed w/ the new features. Also, thus far, I've not had a single issue of Bluescreen since the install of ESS 6.

    Thanks again Macros,
    ACCPresidentLB
    :D
     
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