Win7 Locks Up When CD/DVD Inserted

Discussion in 'ESET Smart Security' started by jtconte, Dec 8, 2012.

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  1. jtconte

    jtconte Registered Member

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    I just installed Win7-64bit in a Boot Camp partition on a MacPro. Installed the latest ESS via Live Installer. Everything seemed fine until I went to install something via the optical drive. After the CD spun up, nothing; then it spun down. The system then became unresponsive. I could not eject the CD. Crtrl-alt-del did not work. I had to power down. After starting up I ejected the CD. The system was fine until I put in a different CD, then it became unresponsive again. Using msconfig I isolated it to the Eset service. Multiple startups with the Eset service disabled proved the issue was gone. I tried to repair the installation of ESS but that failed when it could not locate an .msi file. I uninstalled ESS. Confirmed the issue was eliminated using multiple CD/DVD's, reboots, and thought it was a corrupted install. Installed again via Live Install and bingo, same issue. I tried temporarily disabling the Removable Media protection and that did not work. I have once again uninstalled ESS and I have installed my other software via the optical drive without issue. I would like to install ESS but want to know how to handle this issue. I appreciate any help.
     
  2. terradon

    terradon Registered Member

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    I think your problem is with Boot Camp. Unless you are into 3D gaming, you would be better off with Virtual Machine software such as Virtual Box, VMFusion or Parallels. Ess needs to communicate with windows drivers for cd's, hard drives, USB, etc. on a low level. Boot Camp doesn't allow that. In a virtual machine, you get that low level control of the Windows drives within the insulated environment of the virtual machine.
     
  3. jtconte

    jtconte Registered Member

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    Thanks for the reply. Unfortunately I want to run a R/C Flight Sim (RealFlight) and although it will run under Parallels, it runs so much better in Boot Camp. Can I disable something in ESS when I need to access the optical drive? It seems to be doing fine with the HDD's.
     
  4. terradon

    terradon Registered Member

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    You could try unchecking the box Action to Take under removable media in advanced setup. That will affect all removable media but it may be worth a try.
     
  5. jtconte

    jtconte Registered Member

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    I have disabled everything on the Setup screen and went into the advanced>computer>removable media and unchecked/disabled it as well. The actual dvd drive is a pioneer dvr-112d that supports Windows.
     
    Last edited: Dec 13, 2012
  6. terradon

    terradon Registered Member

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    The drive may well function perfectly under Windows. The problem is with the way that Boot Camp allows Windows to run in the Mac Environment. Without getting too technical, the operation of peripherals is restricted. ESS wants to intercept the data being read by the CD at a very early stage, Boot Camp objects and shuts down the drive.

    I was trying to help you find a workaround, but it still comes down to trying to find a way to run a program that hooks into Windows at a very low level on a system that isn't allowing it. It's not the fault of the program, it was designed to run on a Windows system. It's a fault of a program promising compatibility that it can't always deliver.
     
  7. jtconte

    jtconte Registered Member

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    Thanks for the info on Boot Camp. I didn't realize it had a layer running under Windows. I have a case open with Eset and I just supplied some logs to them.
     
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