Win 7 problem and question

Discussion in 'backup, imaging & disk mgmt' started by bgoodman4, Feb 15, 2013.

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  1. bgoodman4

    bgoodman4 Registered Member

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    I have a new (3 weeks old) Win 7 pro, 64 bit Tablet/Laptop Hybrid thats having a serious problem (PC specs below).

    The PC ran fine for a week and then the problem began.

    The problem is that the PC frequently reboots itself and then runs a check disk. THis often occurs when installing software but it can start spontainiously as well. Usually the check disk finds a few things that need to be fixed and then the PC boots normally. The PC at this point may run fine for a bit or may, within a few min boot again. Occasionally, the check disk will find a lot of orphaned files and will delete them. This happened twice that I allowed the check disk to proceed to the end and the 2nd time the PC failed to boot. When this last happened I rolled back to a snapshot taken by RollBack Rx to a time prior to the large orphaned file check disk find.

    I have been in contact with the PCs mfg and their solution is to put a new hard drive into the PC which will have a fresh install of W7 on it. When they told me this I asked what would happen if the same problem occurred once I got the PC back, they replied they would keep replacing components until the problem was resolved.

    My question is,,,,,

    Do you think this the correct course of action, or even a reasonable course of action?

    If not what would a reasonable course of action be?

    FUJUTSU LIFEBOOK T902, CORE i7-3520M, 8GBX1, 500GB (7200RPM) SATA HDD,
     
  2. pandlouk

    pandlouk Registered Member

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    Hi bgoodman4,

    No it's not the normal course of action. Your reboots are most probably "silent" BSODs. You must:
    1) disable the "Automatic Restart" on System Failure.
    http://pcsupport.about.com/od/windows7/ht/automatic-restart-windows-7.htm

    2) uninstall RBRX because usually prevents the system from creating the dump/minidump and you cannot troubleshoot it (find the driver or the device responsable for the critical error).

    3) Continue to use your system for a few days and see if it still reboots when doing the same operations.
    -If it does not it means that an RBRX driver was responsible for the reboots -> report it to Horizon.
    -If it continues to crash use BlueScreenView to identify the driver/s loaded during the crash, so that you can pinpoint the program or the device responsible for the crashes -> if its a device they'll replace it.

    Panagiotis
     
  3. bgoodman4

    bgoodman4 Registered Member

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    Thank you very much pandlouk, much appreciated.
     
  4. bgoodman4

    bgoodman4 Registered Member

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    Well, its not Rollback Rx since I uninstalled Rx and upon reboot into Windows within about 30 seconds the PC began to reboot again. I booted into safe mode and the PC appeared stable, that is it did not reboot but I was only in there for the time it took to run Blue Screen view and to save a number of reports from this utility. I also, upon boot into safe mode saw a message that I saved as MS Document. This document gave some information about the crash and there was an offer to search on-line for a solution the next time I went on line. The problem is of course that the PC will not give me time to fully boot and get on-line. Is it possible to get on-line from safe mode? THe PC is on a home network and when I tried to get on-line with it I received a message that there was no connectivity

    I am attaching the saved .txt files from the MS message (copied and pasted into word pad) and from Blue Screen View. I also saved a .cfg which I assume is BSVs own file but am not able to upload it to the forum. If it would be helpful I can e-mail it to whoever may be able and willing to shed light on this problem. If someone would be kind enough to take a look at these files and give me some guidance as to what to do from here I would greatly appreciate it.
     

    Attached Files:

  5. pandlouk

    pandlouk Registered Member

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    You 're welcome. :)

    About the error you are getting.
    http://msdn.microsoft.com/en-us/library/windows/hardware/ff558949(v=vs.85).aspx
    Stop error 0x0000003B usually is caused either from bad graphic drivers or from a corrupt file system. If you did not install any new drivers, it could be that RBRX messed up your filesystem (I've seen it happen lots of times).
    If you have a clean image try to restore it or you coul try a chkdsk first.

    Panagiotis
     
  6. puff-m-d

    puff-m-d Registered Member

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    If your "full mini dump file.txt" was after you uninstalled RBRX, then you may have a problem of remnants of RBRX being left behind as that dump file is showing some RBRX drivers.....
     
  7. bgoodman4

    bgoodman4 Registered Member

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    Thanks for your taking the time to look at this problem pandlouk.

    Check Disk has run many times and failed to fix the problem although Rx was installed when it did this so maybe it will make a diff this time. I do have a very early image and can try that.

    Two days ago I was on with MS support and the tec ran some sort of diagnostic program and said that the W7 system was as it should be. I am not sure if this tells us anything or not.
     
  8. bgoodman4

    bgoodman4 Registered Member

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    Yes, it was made after the Rx uninstall, how can I get rid of these drivers? Would running Wise Reg Fix do the trick?
     
  9. puff-m-d

    puff-m-d Registered Member

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    I just checked over on the HDS RBRX site and they do have an uninstall tool that is supposed to remove any leftover remnants. The bad thing is they do not post it for public download, you must open a support ticket and request the tool and they will send you the link for download....

    -http://support.horizondatasys.com/ics/support/KBAnswer.asp?questionID=34&docID=386&hitOffset=63+58+44+36+32+10+3
     
  10. pandlouk

    pandlouk Registered Member

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    BG, save whatever files you need from safe mode and perform a restore (if the image was taken without RBRX being installed) or a factory reset if you do not have a clean image. It's a pain in the butt to troubleshoot a corrupted file system.

    Panagiotis
     
  11. aladdin

    aladdin Registered Member

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    The problem has to do with Rollback Rx and low level drivers. For example, if you have O&O Disk Image, Jetico Best Crypt or similiar products intalled, then you will run into this problem.

    There are three solutions.

    1. Unisntall Rollback Rx.
    2. Or, Unistall the other programs.
    3. Or, move the drivers in registry above the driver of Rollback Rx, called "Shiled.sys".

    Best regards,

    If you look at HDS Forum, you will find that I have already reported this problem.
     
  12. bgoodman4

    bgoodman4 Registered Member

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    Some interesting things happening.

    I booted the PC and it booted fine. The PC did not immediately begin to reboot. I received a message that a new network had been detected. It was my network which was a bit of a surprise since I had been connected to it for 2.5 weeks. I elected to allow the network connection and then I set up disk check. I then shut down the PC and restarted it. Check Disk ran and all was well.

    The PC booted fine and appeared to be stable but as soon as I elected to run MS update it began the reboot process began again. I elected to boot normally and when W came up a message appeared that there was an improper shut down and that W could search on-line for a possible solution. I selected OK and the window disappeared and that was it. I began typing this post and the PC had begun to boot again. I booted into safe mode and the PC appears stable.

    I have uninstalled Rx and the only other back up software on the PC came with the PC. Perhaps its this program that Rx was having a problem with. Its called My Recovery. Its odd because one of the first programs I installed on the PC was Rx. The PC worked fine for about a week and then it rebooted a few times so I rolled back to a few hours before the reboot sequence began and did not install the program that I was installing when the rebooting sequence began. All was fine for another week to week and a half when I tried to do an MS update. Thats when I began to ask for help. By this point I had about 90% of the PC set up with my programs and settings. I would like to try to resolve this without having to do a factory reset as the idea of having to do all the installation again is making me rather ill. I expect that this will have to be done though.

    I will contact HDS and ask for the clean-up program as a last ditch attempt to get things back on track. If this fails I will do the factory reset since all of the images I have created were done when Rx was on the PC.

    If anyone has any other ideas I would be glad to hear of them.

    I want to thank you folks who have attempted to help, I am very grateful for your efforts.

    Have a good one,

    Barry
     
  13. aladdin

    aladdin Registered Member

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    Dear Barry,

    Can you post the result of the following registry key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\
    Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}


    Best regards,

    Mohamed
     
  14. guest

    guest Guest

    Sorry, I can't help you with your problem! - BUT I really wanted to say that I ADMIRE (!) how calm you are in a truely horrible situation where others (like me! :D) would go crazy if not berserk! :ninja: :thumb:

    I hope you get it fixed with the least amount of work possible!
     
  15. bgoodman4

    bgoodman4 Registered Member

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    I have no idea how to do this Mohamed. If you can direct me I will be glad to post it.

    EDIT Did a google search and fond the entry. Not clear how to copy the information. Have done an export and will try to do something with that. I don't believe I can upload the exported file though. If I am able to open and copy the info I will post it below.
     
    Last edited: Feb 16, 2013
  16. bgoodman4

    bgoodman4 Registered Member

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    Not really calm,,,more resigned than anything else. Very stressed though it might not show. Thanks for your well wishes.

    I can honestly say that a large part of my state of mind is due to the help being offered by the good folks on this forum. Without this I would be probably be quite depressed just now rather than simply resigned. At least I think the source of the problem has been identified. Had I simply had a new drive and OS installed I probably would have loaded my software in pretty much the same order as I had done the first time. This would no doubt have led to a repeat of the problem,,,,,which would have been extremely stressful and frustrating.

    As I said I am very grateful to the folks here. They are a good bunch for sure.
     
    Last edited: Feb 16, 2013
  17. guest

    guest Guest

    Keep your heads up, something will be found and fixed since it has to. :)

    @ registry key posting

    Run regedit.exe (for example from typing it in the small field just above the Win7 START "globe") and then be careful what you are doing! ;) - Go to the path the other guy posted and you will find the mentioned registry key (or not).

    If it's there you can export that PART of the registry (not all of it) to a .reg (= txt) file and post it here.
    .REG files you can open with Notepad.exe for example and then copy and paste. :)
     
    Last edited: Feb 16, 2013
  18. bgoodman4

    bgoodman4 Registered Member

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    I will just type what I see in the right hand pane. I hope this is the info you are looking for Mohamed

    (Default) REG_SZ Disk drives
    Class REG_Z DiskDrive
    ClassDesc REG_SZ @%SystemRoot%\System32\StorProp.dll,-17000
    IconPath REG_MULTI_SZ %SystemRoot%System32\imageres.dll,-32
    Instoller32 REG_SZ StorProp.DLL,DiskClassInstaller
    NoInstallClass REG_SZ 1
    SilentInstall REG_SZ 1
    UpperFilters REG_MULTI_SZ FJSDisk PartMgr mbrguard diskpt
     
  19. guest

    guest Guest

    You could also make an attachement (.reg) to your posting or a screenshot. :) - And I don't have your backup software installed, but on my system the last entry you posted has only "PartMgr" and not the rest, whatever that means. :)
     
  20. bgoodman4

    bgoodman4 Registered Member

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    Thanks a bunch, I think this is it



    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
    "Class"="DiskDrive"
    "ClassDesc"="@%SystemRoot%\\System32\\StorProp.dll,-17000"
    @="Disk drives"
    "IconPath"=hex(7):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
    74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,69,\
    00,6d,00,61,00,67,00,65,00,72,00,65,00,73,00,2e,00,64,00,6c,00,6c,00,2c,00,\
    2d,00,33,00,32,00,00,00,00,00
    "Installer32"="StorProp.Dll,DiskClassInstaller"
    "NoInstallClass"="1"
    "SilentInstall"="1"
    "UpperFilters"=hex(7):46,00,4a,00,47,00,53,00,44,00,69,00,73,00,6b,00,00,00,50,\
    00,61,00,72,00,74,00,4d,00,67,00,72,00,00,00,6d,00,62,00,72,00,67,00,75,00,\
    61,00,72,00,64,00,00,00,64,00,69,00,73,00,6b,00,70,00,74,00,00,00,00,00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}\0000]
    "InfPath"="disk.inf"
    "InfSection"="disk_install"
    "InfSectionExt"=".NT"
    "ProviderName"="Microsoft"
    "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
    "DriverDate"="6-21-2006"
    "DriverVersion"="6.1.7600.16385"
    "MatchingDeviceId"="gendisk"
    "DriverDesc"="Disk drive"

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}\0001]
    "InfPath"="disk.inf"
    "InfSection"="disk_install"
    "InfSectionExt"=".NT"
    "ProviderName"="Microsoft"
    "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
    "DriverDate"="6-21-2006"
    "DriverVersion"="6.1.7600.16385"
    "MatchingDeviceId"="gendisk"
    "DriverDesc"="Disk drive"

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}\0002]
    "InfPath"="disk.inf"
    "InfSection"="disk_install"
    "InfSectionExt"=".NT"
    "ProviderName"="Microsoft"
    "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
    "DriverDate"="6-21-2006"
    "DriverVersion"="6.1.7600.16385"
    "MatchingDeviceId"="gendisk"
    "DriverDesc"="Disk drive"

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}\0003]
    "InfPath"="disk.inf"
    "InfSection"="disk_install"
    "InfSectionExt"=".NT"
    "ProviderName"="Microsoft"
    "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
    "DriverDate"="6-21-2006"
    "DriverVersion"="6.1.7600.16385"
    "MatchingDeviceId"="gendisk"
    "DriverDesc"="Disk drive"

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}\0004]
    "InfPath"="disk.inf"
    "InfSection"="disk_install"
    "InfSectionExt"=".NT"
    "ProviderName"="Microsoft"
    "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
    "DriverDate"="6-21-2006"
    "DriverVersion"="6.1.7600.16385"
    "MatchingDeviceId"="gendisk"
    "DriverDesc"="Disk drive"

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}\0005]
    "InfPath"="disk.inf"
    "InfSection"="disk_install"
    "InfSectionExt"=".NT"
    "ProviderName"="Microsoft"
    "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
    "DriverDate"="6-21-2006"
    "DriverVersion"="6.1.7600.16385"
    "MatchingDeviceId"="gendisk"
    "DriverDesc"="Disk drive"

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}\0006]
    "InfPath"="disk.inf"
    "InfSection"="disk_install"
    "InfSectionExt"=".NT"
    "ProviderName"="Microsoft"
    "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
    "DriverDate"="6-21-2006"
    "DriverVersion"="6.1.7600.16385"
    "MatchingDeviceId"="gendisk"
    "DriverDesc"="Disk drive"

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}\0007]
    "InfPath"="disk.inf"
    "InfSection"="disk_install"
    "InfSectionExt"=".NT"
    "ProviderName"="Microsoft"
    "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
    "DriverDate"="6-21-2006"
    "DriverVersion"="6.1.7600.16385"
    "MatchingDeviceId"="gendisk"
    "DriverDesc"="Disk drive"

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}\0008]
    "InfPath"="disk.inf"
    "InfSection"="disk_install"
    "InfSectionExt"=".NT"
    "ProviderName"="Microsoft"
    "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
    "DriverDate"="6-21-2006"
    "DriverVersion"="6.1.7600.16385"
    "MatchingDeviceId"="gendisk"
    "DriverDesc"="Disk drive"

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}\0009]
    "InfPath"="disk.inf"
    "InfSection"="disk_install"
    "InfSectionExt"=".NT"
    "ProviderName"="Microsoft"
    "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
    "DriverDate"="6-21-2006"
    "DriverVersion"="6.1.7600.16385"
    "MatchingDeviceId"="gendisk"
    "DriverDesc"="Disk drive"
     
  21. bgoodman4

    bgoodman4 Registered Member

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    The PC has been live for some time now, at least from the time that I replied to Mohameds request for me to post the reg key,,,,maybe a bit longer, and no rebooting. It seems that downloading a file from the net will trigger the reboot, as when I try to do an MS update. The rebooting can occur spontaneously as well but it seems to do this every time I try to download. Maybe this will help identify the problem?
     
  22. puff-m-d

    puff-m-d Registered Member

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    I know you know that RBRX changes the MBR, so when you uninstall it has to change the MBR back to its pre-install state. I notice from one of your post above that you use MBRGuard (AppGuard?). A possible cause of problem could be if you did not disable MBRGuard and reboot before you uninstalled RBRX. I am sorry as I would not know how to fix this, but it could be part of the problem... If MBRGuard was not disabled, it would prevent any changes to the MBR...
     
  23. aladdin

    aladdin Registered Member

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    Hi Barry,

    1. When rebooting, does your system goes into chkdsk?

    2. If no, reinstall Rollback Rx, and see if it goes into chkdsk like before.

    3. If it does, then your problem is FJSDisk.sys and Shiled.sys of Rollback Rx.

    Can you install Rollback Rx and report back. Your system is already corrupt due to chkdsk on rebooting, but I want to identify the culprit.

    The chkdsk problem has happened to me before, while I had Rollback Rx installed. And, I had solved it too.

    Best regards,
     
  24. bgoodman4

    bgoodman4 Registered Member

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    Good point, I should be able to repair the MBR using some tool or other though. I too noticed the MBR ref in the post above and thought maybe I should uninstal it.
     
  25. bgoodman4

    bgoodman4 Registered Member

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    Sometimes it does but the last few reboots it has not gone into check disk. I will reinstall Rx as you have suggested and will disable both AppGuard and not re-enable it after the Rx install. I will let you know what happens.
     
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