Wiggle investigating suspected Cyber Attack

guest · Jun 16, 2020

No Wiggle room: Two weeks after angry bike shop customers report mystery orders on their accounts, firm confirms payment cards delinked
June 16, 2020
https://www.theregister.com/2020/06/16/wiggle_cycling_website/

Updated Brit cycling equipment shop Wiggle confirmed to The Reg today it was delinking customers' payment cards from their accounts, two weeks after first receiving complaints that orders were appearing on customers' accounts that they had not made themselves.
Click to expand...

Ross Clemmow, CEO at Wiggle, told The Reg: "[W]e understand a small number of customers' login details have been acquired outside of Wiggle's systems and some have been used to gain access to Wiggle accounts and purchases made."

"We have taken steps to identify these compromised accounts and we will be individually contacting these customers. All impacted customers will be refunded.
"To protect our customers, all accounts will require the re-entry of card details for the next purchase."
He did not explain why Wiggle had seemingly kept silent on the issue for days nor why it seemingly had taken so long to take remedial action.
Click to expand...

Updated at 17:52 BST to add
Wiggle has been in touch to tell us: "It has been in the last 24 hours where Wiggle has seen a small but still significant spike in alerts by customers and has devoted additional resources to responding to these inquires and introduced additional steps, such as delinking payment cards, as a precaution. As mentioned Wiggle is also recommending customers update their passwords for further protection. Wiggle is also currently working with the ICO and following their guidance."
Click to expand...

Wiggle investigating suspected cyber attack on customers' accounts

Some customers have highlighted money being taken for goods they never ordered to be delivered to addresses they don't know...
Click to expand...

Log in or Sign up

Wiggle investigating suspected Cyber Attack

guest Guest

Log in or Sign up

Wiggle investigating suspected Cyber Attack

guest Guest

Useful Searches