Why Must I buy NOD32 Antivirus From International Partner

Discussion in 'ESET NOD32 Antivirus' started by mohsas, Oct 28, 2008.

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  1. mohsas

    mohsas Registered Member

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    Is been almost a week I have been trying to purchase a new product as I normaly does several times but I dont know why Should I be redirecting to the Internationl partners page I already knows there is partners in our country but we are thousands kilomeaters away from them we cannot have direct contact with them and I cannot send my money to any body's acount whose I don't know who he was
    Please do you think there is solution to that

    Regards
    MOHSAS
     
  2. Marcos

    Marcos Eset Staff Account

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    There should be contact information on your local resereller's website, please contact them on this matter. International sales are prohibited, but if you have temporarily moved elsewhere, I assume the reseller should be able to sell you the product you want.
     
  3. doktornotor

    doktornotor Registered Member

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    Marcos; the problem's been already discussed here. Please stop automatically redirecting people based on GeoIP data. They can get to pages that are totally unreadable for them (such as Japanese). Just that someone's in country A doesn't mean they want the pages in language A, nor that they want to buy from resellers in country A.
     
  4. Marcos

    Marcos Eset Staff Account

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    It's only the purchase page that redirects to the local distributor by the IP address. As I said, each distributor's website should provide a list of contact information so you can contact them if you initially purchased in other than the country you currently reside in. Generally international sales are not possible.
     
  5. doktornotor

    doktornotor Registered Member

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    Maybe it even provides some list but it's completely useless when you don't understand the language at all, not even enough to be able to locate the link (e.g. Chinese, Japanase etc.)

    You are basically making it impossible for people who are just temporarily in another country to do things such as license renewal. This thread is a prime example why GeoIP redirects are bad thing to do (and also an example of why "international sales are not possible" is not a reasonable general policy)
     
  6. Marcos

    Marcos Eset Staff Account

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    I repeat, you are not redirected at the main homepage. That means if you intentionally go to www.canon-sol.jp, you won't be redirected to www.eset.com and vice-versa unless you go to the purchase page. However, contact information is not accessible from the purchase page, but usually from the main page -> Company -> Contact.
     
  7. doktornotor

    doktornotor Registered Member

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    Yeah, I guess that's the whole point here? Why are you redirecting people that want to renew their license or whatever based on their IP? Completely sucks.
     
  8. Marcos

    Marcos Eset Staff Account

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    Because international sales are not allowed, that's the point. If you initially purchased elsewhere and then moved to another country, you can contact the reseller/distributor you initially purchased from. The contact information is available in the language of your reseller at their website, but since I'm not from the sales department and don't know details about the selling policy, I'm not entitled to comment on it anymore.
     
  9. doktornotor

    doktornotor Registered Member

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    Well, international sales are perfectly allowed elsewhere, so I guess it'd be nice to change your view here. What's an international sale anyway here? I can live in USA, have an UK credit card and Australian citizenship.
     
  10. Marcos

    Marcos Eset Staff Account

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    I'm not sure that any of our distributors would agree with you, they all are against international sales as the price is specific to particular markets. If it wasn't so, you could purchase the program in a country where it costs a few bucks and then ask for support in your country where the expenses for wages, marketing, etc. are much higher than in other countries.
     
  11. doktornotor

    doktornotor Registered Member

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    Aaaand? What's the problem? You can perfectly legally do this with any physical goods out there (ebay, anyone?), but you want to make it illegal for software? I don't exactly buy this. :p Not my problem that you sell it cheap in country A and have it expensive in country B.

    Anyway, you haven't answered my question about what qualifies as international sale. And please note that what I'm posting here is something that doesn't try to deprive you of customers, but to the contrary - as the thread I've linked to here already proves.
     
  12. AndyBonn

    AndyBonn Registered Member

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    Good case!!!

    This is exactly what happened to me last week. I wanted to renew my license and was sent to a page in Polish, because I'm on a project here in Warsaw. I couldn't speak Polish to save my life so I had to do this over the phone.

    Oh, I originally bought the license when working in Germany. But I'm South African.
    o_O
    This language re-directing is getting worse and worse. I always hear we're in a globalised world, but not for some companies. The whole thing works fine with airlines and hotels - why not software?
     
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