Why is New License cheaper than Renewal?

Discussion in 'Prevx Releases' started by nrms, Sep 12, 2010.

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  1. nrms

    nrms Registered Member

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    Just wondering why...

    Renewal: 3PC x 3yr adding SafeOnline to my license = £130

    New Full License: 3 PC x 3yr (including SafeOnline) = £113

    Doesn't seem right somehow?
     
  2. shadek

    shadek Registered Member

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    I've come to realize the license-system is a joke. Had to move on even though I had 2/3 of my license left. It's too bad, because Prevx truly is an amazing product.
     
  3. trjam

    trjam Registered Member

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    Prevx is extremely overpriced.
     
  4. SweX

    SweX Registered Member

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    Well if that is correct, then Prevx is the only security vendor that I know of that actually has a Higher Re-newal price compared to when you bought the product the first timeo_O
     
  5. shadek

    shadek Registered Member

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    Yes, I stand by the statement I made above. The licensing system is a bad joke and a taunt towards the customers. I rest my case.
     
  6. SvS

    SvS Security Expert

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    Apparently you never tried to renew/extend the license for a Symantec product.
     
  7. shadek

    shadek Registered Member

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    That's irrelevant to the case. It's a greedy business model.
     
  8. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Could you send me your current license key? This is indeed odd but could be due to modifications on your license if you've had us add extra PCs for multi-OS support (for example).
     
  9. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    From the other thread, you're running into an actual software issue which we'd definitely like to work around - it would seem like a waste to have you move on when we can certainly make changes to fix it for you :doubt:
     
  10. shadek

    shadek Registered Member

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    I hate to be of any disturbance, but I've had my license reset, twice, and still get the same error from time to time. :(
    But, as I wrote in the same post, I find Prevx amazing. I have no idea what kind of workaround you're putting time in. Please, don't take it personal, as I know how much time you put into every personal issue we users experience. Heck, you're even checking in here on a sunday! But I can't take it no more. I've been instructed such and such. I did it, it did not work out. So I guess I was doing something wrong. Yet, if it weren't for the license system, it'd work I figure. I share a computer with me and my family. I have bank accounts, e-mails and very important documents which I can't leave unprotected whenever's there's a glitch (which I've actually wrote about, twice). If it's possible to fix, I'd gladly revert back to Prevx. But I am getting the feeling this is not just some sort of glitch, but due to the re-installations of Windows and re-installations of Prevx I've done on each of those occasions. My personal opinion is that I should be able to do this, without any hick-ups because I spent a lot of money into Prevx.
     
    Last edited: Sep 12, 2010
  11. PrevxHelp

    PrevxHelp Former Prevx Moderator

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  12. SweX

    SweX Registered Member

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    No I haven't;) , what would I discover if I tried?
     
  13. marse.robert

    marse.robert Registered Member

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    Hi Prevex help

    I think you do a fantastic job but the licence issue is totally ridiculous.

    I have just one laptop and I purchased a single licence. As I am a beta tester, I continually reformat.

    Joe from PevX provideded me two extra licences, which made three licences for one machine, and I can only use one.

    I too think Prevx is great but the time has arrived when I must move on and leave PrevX.


    Marse
     
  14. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    While I understand people don't appreciate all of the aspects of our licensing system, I have not been contacted about this and I don't believe our support team has either... o_O We almost never refuse helping someone out with their license, and MyPrevx is written to allow users to manage their own licenses (up to a point).

    I know our licensing system has flaws which can cause annoyances when reformatting/reinstalling the OS, but it seems like a big waste of money to have people just stop using the product when myself and the rest of the support team usually fix licenses within less than 10 minutes 7 days a week :doubt:
     
  15. Triple Helix

    Triple Helix Webroot Product Advisor

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    Very true I have never had a problem getting my license reset either with you Joe (PrevxHelp) or the Prevx Support inbox, and if I have to do a reinstall of the OS I just plan ahead and uninstall Prevx from the machine and contact support and by the time I need to install Prevx again I'm ready to install my license key! ;)

    HTH,

    TH
     
  16. marse.robert

    marse.robert Registered Member

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    Hi,

    If Joe (Pevex help) gives me two free licences which have the identical reference I believe this is a disaster waiting to happen.

    As I am a beta tester, the disaster happened.

    My position: I puchase a licence and problems occur. Joe agrees that I had a problem and provides two free licences. I now have three licences.

    In frustration, I uninstall Prevx thus losing the priviledge and satisfaction of using PrevX. I reformat and I find that I can use one licence.

    This is not Joe's fault, and I accept partial blame but I am the net loser.

    The two licences that I cannot now use are the licences that Joe(Prevx help) provided me.


    Marse
     
    Last edited: Sep 14, 2010
  17. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    If you could please send me the licenses you're having problems with, I can get them reset or have new licenses issued - you are a legitimate user and we understand that you may reformat more frequently than other users - fixing the licenses is never a problem and it is just as easy to artificially extend a license :)
     
  18. marse.robert

    marse.robert Registered Member

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    Hi (Joe Prevx help)

    No one from Support has contacted me about my previous message. I am now getting error messages (L055) although the application is woking fine.

    As a beta tester I think PrevX will lose a few good customers because of this "hitch" in the licence procedure - me included.


    Marse
     
  19. SvS

    SvS Security Expert

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    In addition, repeated licensing error popups on a laptop connected to an interactive whiteboard with 30 people in front of it watching every click I take are not the kind of advertisement you have in mind, correct? If a product gets in my face in such embarrassing way this for sure was the last time I spent my money on it.

    BTW: I'm unable to fix this myself, MyPrevx gives me a "Error: (CHK00:cool: It is not possible to remove another system from this license at this time" (?) whenever I try to deactivate/reactivate the system in question. The mess started when I used System Restore on the netbook and an additional system with the same machine identifier was added to my license (4 of 3 allowed). Apparently I deactivated the wrong system because I can't even reinstall/reactivate because of: "Error: L057: This PC cannot be activated, it has been removed from the license and the maximum number of PC". Even the error message is incomplete...
     
  20. shadek

    shadek Registered Member

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    Seems like more and more license issues appear. I can't begin to understand how embarrassing that must've been. However, I am glad PrevxHelp is here to help us and even replace our current keys with new ones, if needed. It seems he is of great understanding when it comes to the Wilders who experiment with malware & new security setups each day to provide more information to the security companies. I myself need to take weekly images on my main partition so that I won't hit the L055 error again. No more re-formating for me. And, as Joe pointed out, we could easily get new keys... not sure that actually solves the CHK008 error though.
     
    Last edited: Sep 14, 2010
  21. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Just to keep everyone in the loop, I've issued new licenses to each of the users here who have been having problems. We certainly want to keep on top of any issues so please send me your license key if you're having problems or contact our support team and they'll get you sorted as well :)
     
  22. molhopicante

    molhopicante Registered Member

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    Same error here, since i formated my PC. o_O
     
  23. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    If you could please send me your license key via PM or write into our customer support inbox, we'll be able to get it reset for you :)
     
  24. MrKingston

    MrKingston Registered Member

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    I agree. PrevX for three machines can be more expensive than NIS or KIS for three machines. PrevX is a very good product but with other upcoming cloud products like Immunet, Prevx is going to be priced out soon. Its also unfair that SafeOnline is free if you download via Facebook.
     
  25. shadek

    shadek Registered Member

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    I won't argue with the price of Prevx as it's up to every company itself to sell their product for what they think it's worth. But I disagree that it's unfair that SafeOnline is free if you download via Facebook. Everyone can do it and therefore it's not unfair.
     
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