Why is Acronis taking so long backing up??

Have a client who is using Acronis Corp v 8 build 945 on a couple of computers. One is a Win2k box with P///550 512MB ram. For some reason Acronis now taking an hour to do a backup that used to take 30 minutes or so. Is there any way of determing what Acronis backing up during the incremental backups each day? I know that the current version of V8 is build 1213 but I would like to figure out why these jobs are taking twice as long. No software has been installed recently on this machine.

 

Hello enduser999,

Thank you for choosing Acronis Workstation Disk Backup Software.

First of all, please ask your client to check each partition of his\her hard drive by Windows utility. He\she should use Windows menu Start\Run, then enter the command "chkdsk c: /r" "chkdsk d: /r" for every partition of the hard drive. Note that he\she will need to reboot the computer in order to scan the system partition.

Please also ask your client to download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

If the problem still persists then please provide us with the more detailed information on the problem:

- What is the exact size of the data that your client is backing up?

- What is the exact size of the initial full image?

- Let us know whether the sizes of the incremental images have changed, since the problem has appeared;

- Where the imaged are stored at?

- Can you confirm that no changes were made to the software\hardware configuration of your client's workstation?

- Describe actions taken before the problem appears step-by-step.

Thank you.
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Alexey Popov