Why I can't install NOD32?

Discussion in 'ESET NOD32 Antivirus' started by Vigilius, Jan 7, 2008.

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  1. Vigilius

    Vigilius Registered Member

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    Hello everybody, I'm from Italy and download the trial version of NOD32 (2.7 in Italy). I unistall completely my previous Av to test NOD32 but on the last window of the setup routine the installation freeze (I hear the 'dong' sound when I try to click on any button of the setup interface) and I must kill it in the Task Manager then my PC works normally. So I read in this forum this instruction:

    "Please go to a command prompt by doing the following:

    • Click on Start
    • Click on All Programs
    • Click on Accessories
    • Click on Command Prompt.
    • Type "C:\Program Files\ESET\Install\setup.exe" /test (with the quotes)
    • Press enter on your keyboard.
    • This will write a log to C:\Program Files\ESET\Install\nsetup.log
    • Copy the contents of this log file here so we can look for errors.

    Check the last file scanned when the scanner stalls (maybe it just loops forever on a particular file). The last log entry should commence with "ENTER" which means NOD32 created a handle for that file, but has not closed it yet."


    I try this solution but the setup freeze always in the same window (the last after my preferences) and I can't find any log file in that folder.

    Any ideas?

    Thanks and regards
     
  2. proactivelover

    proactivelover Registered Member

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    what antivirus you uninstall first
     
  3. Vigilius

    Vigilius Registered Member

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    AVG Free edition, I haven't Symantec Norton AV, I only have Windows XPSP2 firewall and Norton Password Manager (not an AV)
     
    Last edited: Jan 7, 2008
  4. proactivelover

    proactivelover Registered Member

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  5. Vigilius

    Vigilius Registered Member

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    But it's only in english and my XP is in italian, may I have problems! (I have Norton Password Manager, but it's not an AV, can this must cause a conflict?)
     
  6. ronjor

    ronjor Global Moderator

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  7. Vigilius

    Vigilius Registered Member

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    Yes, but italian version is 2.7, english version 3.0.621 o_O
     
  8. ASpace

    ASpace Guest


    AFAIK , NOD32 v2 is incompatiable with any Norton application . Uninstall Norton Password Manager will most likely "fix" the issues
     
  9. ronjor

    ronjor Global Moderator

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    You're correct Vigilius. Apologies.
     
  10. proactivelover

    proactivelover Registered Member

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    i see 2.7 is only one in italian
    but eset have not release eav v3.0 in italian
    please install eng version and then tell us
     
  11. Vigilius

    Vigilius Registered Member

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    All right: I unistall AVG free, then Norton Password Manager, the the Norton Removal Tool and now I have a fresh trial of NOD32 2.7 ;)
    I can't believe that Norton is so 'particular' also if it isn't an AV. Now I must learn the use; have you some suggest? The email scanner is already on?
     
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