Why I can't install NOD32?

Discussion in 'ESET NOD32 Antivirus' started by Vigilius, Jan 7, 2008.

Thread Status:
Not open for further replies.
  1. Vigilius

    Vigilius Registered Member

    Joined:
    Jan 7, 2008
    Posts:
    7
    Hello everybody, I'm from Italy and download the trial version of NOD32 (2.7 in Italy). I unistall completely my previous Av to test NOD32 but on the last window of the setup routine the installation freeze (I hear the 'dong' sound when I try to click on any button of the setup interface) and I must kill it in the Task Manager then my PC works normally. So I read in this forum this instruction:

    "Please go to a command prompt by doing the following:

    • Click on Start
    • Click on All Programs
    • Click on Accessories
    • Click on Command Prompt.
    • Type "C:\Program Files\ESET\Install\setup.exe" /test (with the quotes)
    • Press enter on your keyboard.
    • This will write a log to C:\Program Files\ESET\Install\nsetup.log
    • Copy the contents of this log file here so we can look for errors.

    Check the last file scanned when the scanner stalls (maybe it just loops forever on a particular file). The last log entry should commence with "ENTER" which means NOD32 created a handle for that file, but has not closed it yet."


    I try this solution but the setup freeze always in the same window (the last after my preferences) and I can't find any log file in that folder.

    Any ideas?

    Thanks and regards
     
  2. proactivelover

    proactivelover Registered Member

    Joined:
    Apr 7, 2006
    Posts:
    840
    Location:
    Near Wilders Forums
    what antivirus you uninstall first
     
  3. Vigilius

    Vigilius Registered Member

    Joined:
    Jan 7, 2008
    Posts:
    7
    AVG Free edition, I haven't Symantec Norton AV, I only have Windows XPSP2 firewall and Norton Password Manager (not an AV)
     
    Last edited: Jan 7, 2008
  4. proactivelover

    proactivelover Registered Member

    Joined:
    Apr 7, 2006
    Posts:
    840
    Location:
    Near Wilders Forums
  5. Vigilius

    Vigilius Registered Member

    Joined:
    Jan 7, 2008
    Posts:
    7
    But it's only in english and my XP is in italian, may I have problems! (I have Norton Password Manager, but it's not an AV, can this must cause a conflict?)
     
  6. ronjor

    ronjor Global Moderator

    Joined:
    Jul 21, 2003
    Posts:
    66,450
    Location:
    Texas
  7. Vigilius

    Vigilius Registered Member

    Joined:
    Jan 7, 2008
    Posts:
    7

    Yes, but italian version is 2.7, english version 3.0.621 o_O
     
  8. ASpace

    ASpace Guest


    AFAIK , NOD32 v2 is incompatiable with any Norton application . Uninstall Norton Password Manager will most likely "fix" the issues
     
  9. ronjor

    ronjor Global Moderator

    Joined:
    Jul 21, 2003
    Posts:
    66,450
    Location:
    Texas
    You're correct Vigilius. Apologies.
     
  10. proactivelover

    proactivelover Registered Member

    Joined:
    Apr 7, 2006
    Posts:
    840
    Location:
    Near Wilders Forums
    i see 2.7 is only one in italian
    but eset have not release eav v3.0 in italian
    please install eng version and then tell us
     
  11. Vigilius

    Vigilius Registered Member

    Joined:
    Jan 7, 2008
    Posts:
    7
    All right: I unistall AVG free, then Norton Password Manager, the the Norton Removal Tool and now I have a fresh trial of NOD32 2.7 ;)
    I can't believe that Norton is so 'particular' also if it isn't an AV. Now I must learn the use; have you some suggest? The email scanner is already on?
     
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.