Why are U.S. customers still getting updates from E.U. updates servers?

Discussion in 'ESET Smart Security' started by DarrenDavisLeeSome, Jun 19, 2009.

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  1. DarrenDavisLeeSome

    DarrenDavisLeeSome Registered Member

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    This is another thing that continues to bug me about ESET.

    Whenever I make a new install, of ESS (v4.0.437...with default virus database 4075) and then go and get all the updates, it takes a good 5 minutes just to download the 24MB batch of available updates.

    Why is ESET still not providing the updates via any updates servers within the U.S. ?? - and please, do not even tell me that they are. There is no way a 24MB batch of updates would take 5+ minutes to download from a server within the U.S. especially since I have about a 4.6~4.8Mbps (approx 500~600KB p/s) Cable connection. If I were to be downloading updates from a updates server within the U.S. the whole 24MB batch of available updates would take less than a minute even if there some minor traffic bottlenecks.
     
  2. DarrenDavisLeeSome

    DarrenDavisLeeSome Registered Member

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    By the way, I did a few speed tests after I wrote the opening post.

    I don't know if my Cable ISP is yanking me around but my speeds topped 5+ Mbps on 5 separate tests.
     
  3. flyrfan111

    flyrfan111 Registered Member

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    When was there a 24MB update? And as far as I know, you are correct, the primary update servers are in the Czech Republic, the office in San Diego can issue updates and they have but most of the updates come from the EU. I really don't see it as mattering much anyway, there shouldn't be all that drastic of a difference. If your connection is that slow or affected that much the bottleneck would be elsewhere. You would be surprised just how much of your surfing goes overseas, the effect is much less than you think it is.
     
    Last edited: Jun 19, 2009
  4. DarrenDavisLeeSome

    DarrenDavisLeeSome Registered Member

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    Well, for one thing, I have a VERY fast connection to the internet. A 5+ Mbps isn't hay. That translates to well over 500KB p/s. Maybe even over 600KB p/s at times. A 24MB batch of updates would take less than a minute to download IF it were from a server in the U.S.

    As far as the 24MB size, I'm talking from a new install of ESS v4.0.437 with a installed default virus database of #4075 and all my custom Advanced settings before I even make a network connection. I'm talking total size of all the available updates, not just one particular update file, according to the ESET GUI for the updates, 10 updates in all.
     
  5. DarrenDavisLeeSome

    DarrenDavisLeeSome Registered Member

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    To put it in a different perspective, if the San Diego office had an update server and I was able to download the updates from that server - since I am only about 100 miles north of downtown San Diego (not sure where the ESET U.S. hq offices are exactly) and I maintain VERY fast speeds to and from the San Diego Metropolitan area, to download a 24MB batch of updates would take less than a minute.
     
  6. DarrenDavisLeeSome

    DarrenDavisLeeSome Registered Member

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    Still yet another perspective - downloading updates from the ESET updates servers in E.U.; best speed I have seen (since I first started using ESS) is 137KB p/s. And that speed fluxuates enormously. I have seen speeds as low as 5KB p/s at times.
     
  7. Marcos

    Marcos Eset Staff Account

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    A reply with strong personal attacks removed. Please behave like wise people and refrain from personal attacks.
     
  8. no_idea

    no_idea Registered Member

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    I live in the heart of Europe, have a 20Mbps connection to the internet and yet am sometimes seeing abysmally slow updates (i.e. there's no download at all).
    This usually happens, whenever eset pushes out a major update for the engine of the 2.7 version which tend to be quite large.

    I conclude from your observations and mine that the eset download servers are acting as the bottleneck here.
    eset would indeed be wise to spread the load by providing world-wide mirrors.
     
  9. TooManyJunkBrains

    TooManyJunkBrains Registered Member

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    Hello,

    I have Windows XP Pro SP3 fully updated and ESS 4.0.437 fully updated.

    I have noticed very large batches of update files (19+MB) when I update my restored clones after only 6 days gone past.

    For example, I just restored a clone file which was fully updated with ESS updates 6 days ago (when I created/updated the clone image file). Upon complete restoration of said clone image file I run the ESS updater and it says that I need 19+MB worth of updates.

    Furthermore, it did take quite a long time to download a 19MB batch of files. Should have taken less than 30 seconds with my internet connection of 6+Mb/s speed. Instead it took well over 3 minutes to complete the download. I don't like that at all. Took even longer updating ESS from a new install. DarrenDavisLee's estimate of 24+MB batch of updates for a new install is pretty accurate. Took me well over 5 minutes to fully download.

    Yes, DarrenDavisLee, it bugs me too. You would think ESET would have at least a few mirrors, or better yet, at least one server in the U.S. for it's American customers.
     
  10. TooManyJunkBrains

    TooManyJunkBrains Registered Member

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    LOL

    DarrenDavisLee....LOL

    Just noticed your SIG and I couldn't agree with you more about Windows 7 ROFL.

    Windows 7 is a joke
     
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