Howdy, my name is what my name is... Glad to meet ya! First time user, trying to sort out which product for which use... LoL Hope you read all of this... Case #1 elderly woman, just started using the computer... lives in assisted living, has orderlies in and out periodically... would like to use PC for checking bank balances, some Skype, web based email (no local saving, EXCEPT pictures?), and card games. PC is Windows XP SP3, 1G ram, ?40?G HD. TWO partitions, C: and Compaq Recovery. I need to be able to remote access this machine to install updates without returnil blocking them. Which product would be best for this scenario? Best case for me would be: Login remotely (VNC) disable returnil install updates reboot if update requires it still be able to log in (VNC) check if updates went in correctly re-activate returnil log out of VNC But from my fiddling with trial versions and LITE versions and FREE versions... I can't for the life of my find a way to do the steps I listed above... No matter what, I have an issue with re-connecting through VNC after disabling returnil and rebooting... It looks like I would need my tunneling program to ALWAYS load on this machine... and that isn't practical. The reasons for believing this Returnil software would be ideal: XP SP3 gets very few critical updates anymore. Elderly woman (90+yrs old!) could make mistakes and 'lose' stuff without Returnil K.I.S.S.-ability (seems like it at least) There is Avast! Free, and it is free for personal use... so I could use that on her machine for anti-virus. I am concerned about the lack of a LIFETIME subscription for your software... this specific customer in question would be fine locked in to a specific version (unless you have some MAJOR bug that is fixed down the road). I am unsure about what functionality is 'lost' when a subscription expires. Can you please elaborate? For this scenario, there is a budget of $100. Case #2 A family member is in a similar problem, except she does EBay... which entails a LOT of picture taking, uploading, typing, etc. She also needs to be able to save to her Desktop and My Documents folders. She runs Windows 7. For this scenario, there is no need for remote control of any sort. Once the system is 'set up', she needs to be able to easily apply updates (like a Pause without reboot if possible, or re-activate protection 30mins after reboot?) and NOT lose her pictures and files. Which program would be best for this scenario, and why? Please respond as soon as possible, as Case #1 is under time restraints to implement. thank you and have a wonderful day!