Where to from here ?

Discussion in 'Acronis True Image Product Line' started by mistyisle, May 21, 2008.

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  1. mistyisle

    mistyisle Registered Member

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    I am very new so apologies for not knowing any protocols.

    Have had a continuing problem with Acronis True Image and have posted a query on their website and spent a lot to time formulating it so that the information was there. However the initial information was posted 4 May and we are still going. I sent an report on Sunday 18 May (NZ time) at 3.37pm and then got a message from Acronis at 9.00pm same day, saying that I had not replied to their query !

    Should I give up my query and do my questions through this forum ?
    Misty :doubt:
     
  2. MudCrab

    MudCrab Imaging Specialist

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    Of course you can post your questions here. That's what this forum is for.

    You can also send a PM to Acronis Support with your support ticket number and they should be able to tell you what's going on.
     
  3. mistyisle

    mistyisle Registered Member

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    Have done that already, thanks MudCrab - here's hoping - things are not done quickly that's for sure ! o_O
    Mistyisle <fingers crossed> :D
     
    Last edited: May 21, 2008
  4. Xpilot

    Xpilot Registered Member

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    It may be worth a quick check of your spam trap. It is just possible that they have replied and it is caught up in the machinery.

    Xpilot
     
  5. mistyisle

    mistyisle Registered Member

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    Thanks for the suggestion Xpilot
    I have checked and it is not there unfortunately
    Mistyisle :'(
     
  6. DwnNdrty

    DwnNdrty Registered Member

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    How about stating the details of the problem you're running into? Many times a solution is posted here before you get an official Acronis reply.
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello mistyisle,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    Could you please let us know your Acronis request number (e.g. [Acronis #123456]) which was sent to you in autoreply to your letter? We will find out how the investigation of your issue is going. If you have not received an autoreply then please send us a Private Message containing your e-mail address.

    Thank you.
    --
    Marat Setdikov
     
  8. mistyisle

    mistyisle Registered Member

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    Have just made a successful backup in the last couple of days. This had followed quite a number of unsuccessful ones. Will be keen to try again soon to make sure that the success is relatively permanent.

    I followed some initial suggestions from Acronis Support and whilst they did not seem to make any difference initially perhaps something has now kicked in from that.

    Will give feedback on what I find next time.

    Meantime thanks for the suggestions/feedback.
    Mistyisle :)
     
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