Where do I ask for help for checking F.P's

Discussion in 'ESET NOD32 Antivirus' started by apache, Jan 31, 2009.

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  1. apache

    apache Registered Member

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    I am using NOD 32 anti virus and for the first time it came up with a threat warning. I checked out this forum to find out what I needed to do and if it was a threat or not and I was confused by the replies. One suggestion was to forward an e-mail to 'support', but I couldn't find the address, I found an email address but this was for updates rather than technical support , another was to 'submit for analysis' but that due to the volume that you receive it may take a while and a reply may not be forthcoming.

    I would appreciate a definitive answer and even better a 'link' that I could use for any future problems - hopefully never to be used - but better to be prepared.

    Many Thanks .
     
  2. kC_

    kC_ Registered Member

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  3. apache

    apache Registered Member

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    Kc - thanks for the quick reply.

    I have tried to upload as suggested , and the reply is that 0 bytes were uploaded and the firewall or malware programme is stopping the upload. I will try later.

    But at least I know where to go to have it checked.
     
  4. Fixer

    Fixer Registered Member

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    Just send e-mail to: samples@eset.com with subject "Possible false positive", with attached file and short description.
     
  5. apache

    apache Registered Member

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    To Fixer -

    Brill , just what I wanted to know, having sent the e-mail , will I receive a reply?
     
  6. funkydude

    funkydude Registered Member

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    You usually do for a false positive, but don't expect one over the weekend.
     
  7. apache

    apache Registered Member

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    I have been thinking about this and I don't think I have quite got this right.

    Because I am just copying and pasting the line on the log file that is highlighted as a possible threat this is the reason I am getting the '0 bytes sent' reply.

    Should I be copying the whole log file and forwarding this ?

    If someone has the time , can they explain exactly how and what I should be forwarding to the 'sample' people.

    many thanks .
     
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