What's Up With ESET?

Discussion in 'ESET Smart Security' started by MonkeySlide, Nov 29, 2008.

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  1. MonkeySlide

    MonkeySlide Registered Member

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    Nov 29, 2008
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    I recently purchased a one-year license for the Eset Security Suite and, as expected, my username and password were sent to my email address. However, when I tried to download the software using the username and password given to me, I repeatedly get the "username/password dialog box", asking me to again enter my username and password. Since this occurred repeatedly, I contacted Eset support and asked them what I should do. It has now been 3 days, and still no response. :mad: Oh, and meanwhile, my trial period has ended and I am unable to update my anti-virus definitions.

    My question: Is this delay in getting support for Eset products typical? I really dislike companies that sell you their products and then don't offer any support whatsoever. I don't wish to be left out in the cold on my own and so I am now wondering whether it would be better for me to go with security software from another company.
     
  2. ASpace

    ASpace Guest

    This means that either the username and/or the password are incorrectly entered , or invalid.

    Please , make sure you type the correctly ->
    All in English , the username :
    EAV dash eight numbers , example EAV-01234567
    In English , the password , with no capital letters

    Clear your browser cache and try again , please , just to make sure it is not on your end.

    Another option is to copy/paste them from the email you received .
     
  3. COSMO26

    COSMO26 Registered Member

    Joined:
    Oct 21, 2003
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    If you're typing the Logon data correctly that's more puzzling -hopefully Hi_Tech boy's suggestion works.

    It's worth repeating that if you Copy - Paste there is a tendency for the "hi-lighted" area to extend one character space Too Far, & that will be Mis-read as a Wrong ID/Password. Be sure the hi-lighted area ends exactly at the last character's right edge.
     
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