What's up with DiamondCS?

Discussion in 'other anti-malware software' started by g247, Dec 15, 2009.

Thread Status:
Not open for further replies.
  1. g247

    g247 Registered Member

    Joined:
    Dec 14, 2009
    Posts:
    1
    Does anyone know the current status of DiamondCS? I bought an unlimited commercial license ($149USD) a couple of weeks ago, and although they sent me an automatic receipt (and were happy to take my money), I've still received no activation key and multiple emails to support (via email and web) have received no reply.

    I searched for an answer on this prior to posting, and although I saw a lot of buzz about the company, I didn't see anything about their current state. That's cool if they want to shut down operations, but I found it surprising that they'd take money but not even provide activation keys. I guess my only alternative is to file a paypal dispute?
     
  2. The Hammer

    The Hammer Registered Member

    Joined:
    May 12, 2005
    Posts:
    5,619
    Location:
    Toronto Canada
  3. JRViejo

    JRViejo Global Moderator

    Joined:
    Jul 9, 2008
    Posts:
    20,956
    Location:
    U.S.A.
    g247, as per this announcement, the DiamondCS support forum once hosted here, was closed at the end of 2006. Perhaps it's best to follow Paul Wilders' advice:
     
  4. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,012
    Location:
    Ontario, Canada
    Yea it's to bad they went down the tube because I used there products for years and I wish they would update there software for Win 7!!! But I'm not going to hold my breath :gack:

    TH
     
  5. G1111

    G1111 Registered Member

    Joined:
    May 11, 2005
    Posts:
    2,127
    Location:
    USA
    Wayne (the owner of DiamondCS)(or someone posing as Wayne) returned to this forum for one day on May 1, 2008 after a long hiatus. Wayne said he had been in a car accident and that was the reason for no updates to ProcessGuard for almost two years at that point. Both Gavin Coe and Jason Annice had already left DiamondCS. The whole affair seemed very dubious and I dropped ProcessGuard.
     
  6. jmonge

    jmonge Registered Member

    Joined:
    Mar 20, 2008
    Posts:
    12,883
    Location:
    Canada
    man it was my favorite hips:) but it is dead:mad: now
     
  7. Julian

    Julian Registered Member

    Joined:
    Sep 14, 2008
    Posts:
    103
    No need of being sad. There are much better HIPSes nowadays.
    Just painful for customers which have already paid and are waiting for their bought product now...
     
  8. Threedog

    Threedog Registered Member

    Joined:
    Mar 20, 2005
    Posts:
    1,125
    Location:
    Nova Scotia, Canada
    File a dispute asap. I had the same thing happen to me. You will not hear a thing back from Diamond CS, nor will Pay Pal. You will get your money back thru pay pal.
     
  9. tuatara

    tuatara Registered Member

    Joined:
    Apr 7, 2004
    Posts:
    772
    The money i had paid was returned by PayPal, since they did not deliver.
    i think it is very strange that PayPal still accepts payments for this party.

    A sad story, DCS was great in it's days.

    How is it possible that the website is still worked on,
    'MERRY CHRISTMAS! Looking for gift ideas?'
    But over the years more and more customers (like me) have to get their money back via PayPal ?
     
  10. old99horse

    old99horse Registered Member

    Joined:
    Feb 15, 2002
    Posts:
    1
    Location:
    Ontario, Canada
    Many thanks for all the warnings here. I have been a very happy Diamond user with ProcssGuard being the last thing I purchased. I was upset when they first went out of business a couple of years ago but basically satisfied with my products. Lately I have been considering upgrading to a new version of ProcessGuard especially since I got an indefinite licese for upgrades when the company was folded. I guess I am out of luck. Pity - they seemed to have it all together once!
     
  11. Threedog

    Threedog Registered Member

    Joined:
    Mar 20, 2005
    Posts:
    1,125
    Location:
    Nova Scotia, Canada
    You can still get the free version of Process Guard around. You just don't seem to be able to get a licence for it so you can enable all the options. Too bad. I run Process Guard free on one of my VM's and it does a really good job.
     
Loading...
Thread Status:
Not open for further replies.