what should i do, wenn i totaly forgot my acount by Acronis?

yes, i did registert TI 8, as it was offert as a freeware. but now i want to download its bartpe plugin, and i login to my acount, which i created for a TI 7(also offert as freeware), i try to regiester my TI 8, but it keep saying, this product is already regiestert.

i think may be i regiestert TI 8, but in an other acount, which i totaly forgot.

How can i download my bartpe plugin for the TI 8?

thank you!

 

Contact Sales Support at Acronis, giving them the following details if possible.

Your Name.
Your address used if a credit card purchase.
Where you purchased from.
Approximate date/year of purchase
The first 4 and last 4 digits of the CC used to purchase.

Anything else I may have forgotten that might help them identify a purchase made by you.

Colin

 

yes, i got it as a freeware offer, so i didn't paid for it.
from here: (is expired)
http://www.acronis.co.uk/mag/pcpro/ati8pe

http://www.acronis.com/homecomputing/support/bartpe/
For owners of Acronis True Image 8.0 plug-in for BartPE is available for free for all our customers who registered the serial number at our site.

so i want my copy, but it says: this product is already registered.
i also forgot, which email adress i used to registered it.

 

I have found this to be a Waste of time.
I purchased TI11 just over 1 month ago, I tried to register and recvd an email from them that it would be set up.
My account still is not set up.
I have sent emails over the past 7 days asking about it etc and have only ever rcvd the std 'we will reply within 48 hours'.
Still waiting to get any type of response from them.

Martin

 

If you go to my account and look for updates all previous numbers are listed or at least mine are going all the way back for all rpoducts to version 6

 

You can also go the the Acronis site and start a Live Chat.

 

Hello everyone,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for delayed response.

If you experience problems registering your serial number on our website, please use our Live Chat service, or send us a Private Message with your serial number and your registration e-mail. We will do our best to investigate the problem and provide you with a solution.

Thank you.
--
Marat Setdikov